Airasia / online check-in auto assigned seat separate kids from guardian

06/08/2018: Online check-in for flight from Penang-Singapore, a round trip flight. The system auto-assigned me and my daughter in 2 seats which are not sit together. My daughter is a 4years old kid. Made an inquiry to support team through 24/7 chat. The agent told me it is expected to have seat separated if auto assigned. The agent said it is possible to change but has to pay. I further asked isn't have to make sure kids below 12 have to sit beside guardian? The agent reply yes but the system did not do that and has to pay if wanted to change seat. The agent said he/she couldn't do anything due to the procedure.

Aug 05, 2018

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