SUBMIT A COMPLAINT

Airasiacheck in and bag drop off procedure

Just got through customs/immigration PEN airport.

Just to let you know that the process of queuing for the machine for boarding pass and then getting into a different queue for bag drop off could be better managed.

Maybe consideration in putting the boarding pass machine at the bag drop off area?

Also my wife needed to get her details verified and only if one is familiar with the indications on the boarding card, will they know to go to a third queue to do so.

Thank you.

Sh
Aug 07, 2018

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