Samsonite Customer Service


Samsonite LLC

575 West St Ste 110
United States - 02048

Customer Support Phone Numbers

1800 331 690(Australia) 3 0
8800 234 2070(Russia) 1 1
1800 505 3279(Mexico) 2 0
+1 800 765 2247(United States) 1 0
+1 800 265 4933(Canada) 1 1
+372 56 879 179(Estonia) 1 0
+39 230 578 193(Italy) 1 0
+371 27 706 632(Latvia) 1 0
+370 65 504 191(Lithuania) 1 0
+48 885 707 087(Poland) 1 0
+351 253 606 070(Portugal) 1 0
+90 212 692 2300(Turkey) 1 0
+852 24 222 611(Hong Kong) 1 0
+81 800 123 6910(Japan) 1 0
+63 27 907 000(Philippines) 1 0
+27 312 660 620(South Africa) 1 0
+82 25 672 486(South Korea) 1 0
+886 800 088 349(Taiwan) 1 0
+66 27 619 936(Thailand) 1 0
+54 112 388 2147(Argentina) 1 0
+56 226 178 807(Chile) 1 0
United Kingdom
1 The Square, Stockley Park, Uxbridge, Middlesex, UB11 1TD

5 Anzed Court, Mulgrave, VIC 3170

Suur-Sõjamäe 4, Tallinn 11415

Via Molino dell’Olio 33, I-21050 Saltrio (VA)

Ieri Ku street 3, Vidzemes priekspilseta, Riga

Perkūno al. 4A, Kaunas 44221, Lithuania

Quinta de Sta. Maria, Maximinos, 4700-244 Braga

Hong Kong
25/F, Tower 2, The Gateway, Harbour City, 25 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong

402 Akruti Star, opp. Akruti Center Point, MIDC, Andheri E, Mumbai 400093, Maharashtra, India

Unit № 15-10, Menara Q Sentral, 2A Jln Stesen Sentral 2, Kuala Lumpur Sentral, 50470 KL

111 Somerset Road № 11-03A, TripleOne Somerset, Singapore 238164

Samsonite Complaints & Reviews

Samsonite / no repairs for product under warranty

May 03, 2019

Good Day, Please note I purchased True Frame 100(0)19003 53010013 MAT SILVER on 10/06/2016 from Bagzone PVT Ltd 373, 100 feet road HAL 2nd Stage Indira Nagar Bangalore -56008. On 01st May 2019 I observed a crack on the body of the bag . This bag I used for travelling in last 3 year...

Samsonite / samsonite 81cm firelite and or cosmolite

Jan 09, 2019

Samsonite has been selling this product for years. I've bought one of these 81cm and realised the total baggage size is over the limit of many airlines 158cm. I've contacted Samonsite Australia and they gave me an utter contradictory response. They said none of their customers had any...

Samsonite / customer service

Sep 22, 2018

Hello I would like to complain about the seller in the Samsonite store. We aimed to buy a laptop bag today 22 Sept 2018 around 11 am. at your store in Bucharest Sun Plaza Mall (Address: Calea Văcărești 470, București, Romania). The seller was initially not in the store and entered after 30...

Samsonite Tracking Order / samsonite eco-glide wheeled underseater, 16" pacific blue/navy

Aug 03, 2018

The rep by the name of Kelly of Massechussets whom I spoke with wasn't courteous not pleasant or friendly on August 3, 2018 around 5:30am. Was tracing the status of my order placed July 26, 2018, I may not have explained well the item in question but she kept on saying, "I don't understand...

Samsonite / luggage torn

May 23, 2018

Hi i, tried to call and could not get through for 2 days. We came home from bali mon night 7.30pm arrival at perth airport... When I got home I noticed my luggage was torn.. It's a samsonite and cost me over $400.00... I haven't had it long... I would like it fixed or replaced...

Smashed Samsonite Suitcase / flight 5j-589 23.40 from manila to cebu 26/03/18

Mar 26, 2018

On arrival at Cebu airport at 01.10 in the morning I was extremely tired and just wanted to get my case and travel to my accommodation. On arrival I took my to my room only to find that when finally laying it on the bed to unpack the case was cracked quite extensively and smashed on one...

Samsonite / flux soft-spinner 56/20 bag

Jan 28, 2018

i have bought Flux Soft-Spinner 56/20 bag on my transit in Turkish airport on 20Jan2018... However i like the bag design but i was very worry about its size but the seller double confirmed for me many times and said it is a grantee that this bag is suitable for the plane cabinet and no one...

Samsonite / the poor quality control of samsonite hk branch

Jan 11, 2018

Hi all, I was Samsonite fans for a long time. That's why I decided to exchange your luggage by my Asia Miles. But I got this carry-on luggage 2017/12/21 (Inova Spin 55/20+Front pocket), which was sent from HongKong to Taiwan. There is a very obvious flaw on the back of the luggage, it is a...

Samsonite / samsonite hard case rolling luggage

Jul 20, 2017

This piece of luggage has not been used more than 3 times and has numerous defects. It was purchased last year in the summer. I am very disappointed with this bag as samsonite has a great name and states the bags are durable. I have added three photos of damage. The outside has a crack...

American Tourister/Samsonite / luggage

Jun 21, 2017

Purchased American Tourister 4-piece luggage sets [2 sets] from Kohl's. First used during cruise May 2017. When got to cabin, took clothes out of luggage. They stunk!! Had to clean before could wear. Complained to American Tourister and, rather than addressing the issue, they told me to...

Samsonite / samsonite set of luggage

Jan 15, 2017

Purchase a set of samsoniye at a retailer tjmaxx, as a gift for grown professional childfen They used them 3 times in a 3 month period snd the larger suitcase lost a wheel, inside strap came unsewn, and a zipper on the outsde pocket became lost. The luggage cost $300 and the epectation...

Samsonite / no warranty - despite certificate

Nov 25, 2014

On 23rd april 2011 I bought in the samsonite factory outlet in austria - parndorf - a samsonite spark luggage black jet-age iii upright 55 cm - expandable. price: € 122. paid by credit card - and got a 3 years warranty certificate! I used this trolley appx 8 times - only as hand...

Samsonite / damage

Jul 19, 2012

Main compartment: Occasionally the two zipper halves refuse to interlock or stay connected. Front compartment: The fabric surrounding the seams and the zippers is largely damaged.

Samsonite / luggage warranty

Jan 06, 2012

"handle anything that you can throw at it" and similar such claims are made by Samsonite and we pay a premium price for their products yet when damage occurs and we act to rely on the warranty you will soon realise that such claims, like their are worthless. For example one of the many...

Samsonite / defective zippers

Mar 22, 2011

I purchased a 19"x28" blue "samsonite 1910" suitcase at ross. On my first flight the upper outer zipper for the smaller compartment broke. On my second flight the lower outer zipper for the larger compartment broke. The outer zippers on all my other old suitcases have never broken. I...

Samsonite / damage handel suitcase


I took up and down paris - chennai class m. last 14th august 2010 I took ek 543 from chennai to dubai and ek 073 to paris. when I collect my baggages at cdg paris I saw the handle of my suit case (samsonite color light grey) broken and missing. I complaint at your staff who told me to send...

Samsonite / non communication


I ordered two Samsonite suitcases on 1st February, due to an impending holiday .I received a receipt from the company, but heard nothing since. It is now 16th .February, and I have tried in vain to contact the company, by telephone, which appears to be invalid, and by e-mails, which are...

Samsonite / suitcase


Suitcase damaged on flights between Ika Airport, Tehran to Flesland Airport, Bergen 18 march 2009. Flight LH 601 and Flight LH 3126. Mr. Orjan Aarthun Smedasundet 63, 5528 Haugesund, Norway mobil: +47 90 91 35 43