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Airasia / charged inappropriately for luggage

1 2, 4rth cross, 5th phase, near 5th phase BMTC bus stop, Yelahanka new town, Bengaluru-560064Bangalore, India Review updated:

My brother Sarang Pranit Jayaswal was traveling from ranchi to Bangalore recently. He was carrying a guitar anda a laptop bag. His check in bagagage was 4 kgs extra. So he was requested to pay Rs. 1600. Whuch he agreed to but then these guys forced to weigh the cabin baggage and made him put his laptop too in the check in baggage. Which is not quite right. After making those arrangements themselves, the check-in baggage weighed some 7kgs and they charged him Rs. 2800. The attitude of the staff towards my brother was very inappropriate. He is a student. Keeping that in mind the airline should have been more polite to him . And helped him rather than putting him in a fix and charging him i appropriately.
Kindly look into the matter and do the needful.
I am really disappointed as we are a regular flier if air asia. But this rude and impolite behavior of yours is highly inappreciable.

Airasia
Airasia

Ap
Jan 9, 2019
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Comments

  • Fl
      10th of Jan, 2019
    0 Votes

    The complaint has to be submitted to the air carrier.
    The complaint has to produce
    - the name of passenger / address / email
    - air carrier correct name
    - the description of the events with date/time/place
    - the short description of the fault of the air carrier - what service was not correct
    - the attched document, which can be as a prove of the fault of the air carrier.

    Such information is absent in the complaint.

    Nobody has a duty to respond to anonymous complaints, to purely unidentified complaints.

    I am not associated with the above air carrier / government.

    Regards,
    Sr manager for ICAO irregulations matters
    Aryan enginners ltd
    email for request with documents:
    aryan@vivaldi.net

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