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Airasia / a discount that airasia offered but cannot be used

Posted: May 18, 2017 by   User 
Complaint Rating:  0 % with 1 votes
0% 1
Contact information:
North Ryde, New South Wales
First of all, AirAsia releases a promotion whereby tickets are 50% cheaper if you pick a seat during the booking.
Second, if you try to book the flight by booking the seat, the system does not give you the discount.
Third, if you try to speak to the customer service, it basically does not answer your question and literally leave you talking alone.
Fourth, the terms and conditions are not clear. For instance it will clearly say that the travel period is "Travel Period: 5 September 2017 – 8 February 2018" but then it will have in the notes "Discount will not be available during peak periods." and finally it will not disclose what "peak periods" actually mean in terms of dates!

What a joke!

I'm attaching my attempt of discussing my situation with the customer service.


Complaint comments Comments (2)    Updated: Complaint country Australia Complaint category Airlines


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D  19th of May, 2017 by  User  Agree Disagree 0 Votes
If you have a good look at the fine print you will find something similar to the following "Not all seats on all flights during the travel period"
N  19th of May, 2017 by  User  Agree Disagree 0 Votes
@Nick Alertman That'd be fine, if the system highlighted which seats are part of the deal and which aren't... Unfortunately it's all hush hush therefore leaving the clients in the dark...

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