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Air India / delayed flight and missed connecting flight

1 VII-7,Rajpath,Unit-1,Bhubaneswar Bhubaneswar, India
Contact information:

We booked a flight by Air India to Delhi on 8th Janyary 2016. (Flight no-AI 78).The scheduled departure was 10.10 AM in the morning to Delhi.Our connecting flight was in Air Arabia at 6.10 pm to Sharjah. (Flight no-G9466).We were travelling with our 2 kids(total 4 persons).But in Bhubaneswar airport initially during check it was displayed that AI flight will depart at 11.10 instead of 10.10. At 11.15, the display board said that the departure time was rescheduled to 2.30 pm. We checked in at 8.30 AM and there was no knowledge to anyone about this delay of more than 4 and half hours.But eventually the flight took off at 3.40 pm and reached delhi at 6.10 pm.As airarabia doesnot have a refund policy if the request is made within 24 hours of departure, the tkts became nonrefundable. Also we had to book jet airways flight 9w 0582 on 9th jan at a price of 145000 INR for 4 persons and reach AbuDhabi.Now the irony is that if we knew that the AI flight will be delayed so much we could have done alternative arrangements.The explanation given by the AI Bhubaneswar staff was just laughable as they blamed Fog situation in Delhi for the delayed flights.But we saw Go Air and Indigo flights landing in Bhubaneswar much much earlier in the day. So I don't know if Air India can possibly do anything about the mental, physical and financial agony caused to both of us and our kids...I am attaching the itineraries for your perusal... Could any thing/any reimbursements be possible from Air India in this regard??

Air India
Air India
Air India

Jan 9, 2016

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