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Air Berlin / flying dogs one way

Cyprus

On the 27/04/12 I was trying to fly myself and two dogs to hanover on behalf of a friend who was posted I was flying return but the dogs were supposed fly to germany one way
When I got there I was told the dogs where booked from hanover to larnaca I was then told they would accept them if I paid another 250 euros when I said the dogs where already paid for and why cant we just change the direction.
I was then told because we booked online they could not touch it so I had to pay the additional fee but I could not afford it so I could not fly.
Because of this we had to put the dogs back in care which will cost even more money that I havent got.
How do I set about getting my money back for both me and the dogs.
Thanks you for reading this and please try to help if possible.

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