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Air Asia / do not get comfort kit although have pay for it

1 England, Warwickshire, United Kingdom

My luggage 's handle had been broken by the crew that handle the baggage. When I changed the travelling date the rest of the bookings does not change automatically beware anyone that wish to change the travelling date have to check with them at least 2 times they are soo lazy they only want to collect money from u but nothing else. I have paid for the comfort kit, meals and checked in baggge but they try to rip me of when I travel on the same date by telling me I have to pay an extra & pound;85 for the luggage and I do not get meals or comfort kit but I have already pay for it. But at last I argue with the man at the checked in desk and he saw the last intinerary that I have paid for the checked in luggage andmeals just when I thought things were sorted but then on board I could not get any comfort kit although I have already paid for just because I have change my date of travel it does not show on their system how bad is that. I have complain to the company but no action has been taken. I have not got my rm 75 or the comfort kit beware of this airlines do not buy tickets from them unless you really have to. I would recomend malaysia airlines because they are really reasonable and do not rip of the passenger this will be my first and last air asia trip... Plus they still have the courage to ask me to keep travelling with them..

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