Air Asia Cambodia / luggage whereabouts and forwarding quote not responding to
I am emailing with regards to a red and black travellers back pack that had to be left at the Pnomh Penh Air Asia check-in counter on Thursday 3 November that was scheduled for the 9:10 am flight from Phnom Penh to Bangkok due to it being over weight and myself not having the necessary funds to check in the back pack into cargo on the day as it was too large for hand luggage.
Mr Vuth Serey (also copied into this email and contactable on his cell number as provided of 01x xxx xx4) who was the head flight attendant and supervisor on duty at the counter that day was helpful enough to label the bag for later collection/delivery.
Unfortunately, I am not resident in Bangkok, Thailand but currently in Trang city, close to Krabi airport and have No contacts in Bangkok to receive the luggage on my behalf and have thus requested a quote from Mr Vuth and the Ais Asia baggage dept to have my luggage flown to Krabi airport for collection.
My request to cargo department is that they please have this bag delivered to Krabi airport as Air Asia have flights to that airport daily and advise the cost involved in doing so.
The back pack was labeled for attention of a contact in Phnom Penh as she was my liaison in the city but was currently not available to assist in collecting the cargo due to business travels
The bag belongs to myself Mr Ruben Thomas Hiscock and has a SAA blue cargo owners tag on it stating this as well. The back pack contains various personal effects and clothing for usual traveling purposes so there should be no restrictions or problems concerning usual flight regulations but I would obviously appreciate to receive this cargo soonest possible as it does contain some essential personal items. Other than that there should be no restrictions on this cargo to fly unaccompanied baggage.
Since the original email on 03 November, I have been asking Mr Vuth and cargo dept on a Daily basis to revert back to me but Mr Vuth only replied once stating that the bag should be collected only. I explained again that there was no way that the cargo could be collected and why but to date no response was received.
This is unacceptable client service from one of the largest Asian airlines in service today.
Email : [protected]@gmail.com
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