AirAsia
Reviews and Complaints

Yes. AIRASIA has the most indirect online booking system in the world. They are 'con artists' and have programmed their system thoroughly so that consumers would overlooked the little things that may be too late to be fixed later. If not, too much of a hassle and eventually people will let go of the case regretfully. This is where the dirty happens and it's not like it affects 1-10 person a day but millions worldwide. Can you imagine how much they freeload money in effortlessly without having anyone to monitor the system? Brilliant.

So I've paid for 20kg baggage forr one way Singapore to Kota Kinabalu at 22SGD. After I have made payment for the booking, I've decided to add-on seats for two at 8SGD in total using 'Manage Add On's' on their Air Asia mobile app. Chosed my seats and clicked next on the app to make further payment, and it showed there a total of 0SGD. Zero Singapore Dollars. Click confirm and nothing happened. No page asking me to fill in my CC details for payment. Checked my bank account and payment went through for the flight fees and 20kg baggage fee. Did not receive the pdf itinerary though, but there is an email with a brief booking info and a statement that they will email the itinerary AND payment receipt later. Made payment on 25th Nov 14, received pdf statement today 6th Dec 14. They took out the baggage fee I paid for. NO BAGGAGE FEE in but the add-on seats were stated in at 8SGD for two person and a SPOILAGE FEE of 14SGD! Which is the balance for the baggage fee I paid for. I paid 22SGD for 20kg baggage fee but they decided to take it as 'cancellation' for some reason and replaced it with the seats fee instead. Bloody hell, I wanted to ADD-ON money for the seats at the first place, add-on extra money on top of what I have paid for but no, they seemed to have programmed their Air Asia app in such a way that made me thought that hey, maybe this is a promo that's why the seats were priced at zero singapore dollars after choosing the preferred seats. Now, I've read what spoilage fees mean and it looks like I may not be able to have a refund, cause apparently, for Air Asia, I 'voluntarily' cancelled the baggage fee and want seats instead, even if I have paid 22SGD, Air Asia thought that I want them to 'keep the change'. It's like they're taking what Ive paid for add-on as a voucher 22SGD, and any thing else you wanna buy, you either add money or lose whatever you have if you choose to redeem anything lesser than 22GSD. When the real story was, I wanted to PAY MORE for seats on top of what I have paid for! In this case as of now, my position as a customer is leaning towards having no choice but to pay 22SGD more for 20kg baggage when initially what I have paid for at the begunning but AA technically made it turned to nothing but 14SGD worth of spoilage fee + 2 paid seats on the itinerary which is emailed weeks after the day I made payment and booking! I really feel like I've been robbed right under my nose.

WHAT DOES AIR ASIA GOT TO LOSE FROM CUSTOMERS WANTING TO PAY MORE AFTER? What is the use of 'manage add ons' then?

My advice is to always gather any proof you can when making any bookings with AIr Asia online. Screenshot etc. In case anything happens, at least you have something to show when you need to. Be alert when it comes to your money and Air Asia, cause we still need to use them for their cheap rates. Like it or not. They are the cheapest to get around and a cunning one. Someday, Air Asia will be in the headlines and those affected by their scams will walk away feeling justified.

A.Stan
KK, Sabah.

Air Asia had made the booking so difficult, they charge everything by default and make it so difficult to cancel them. the word ''Cancel'' is made faded grey color so is not obvious for you to find it. Air Asia start to charge check in luggage, meal, insurance and so call convenient kit and surprisingly they charge convenient fee for using credit card ( I just don't understand why international bank like Visa and Master allow the merchant to do that). Charge for selecting seat. Just not sure if they are going to charge for seat so you have to stand in the aircraft. May be another idea is to charge customer for confirmation email or sms. What do you think? Mr Air Asia
As consumer, I would strongly request if the basic price is provided for so call low cost travelling, all the additional charges should be an option that customer has to request not by default, then they know how to make it easy for the customer to purchase them.

Hi Team,

Noticed that I have modify my baggage weight and below spoilage fee occurred, However I am quite unhappy how come the system didn’t notify us about there will not be refund for the balance. It is common that when we do any changes for the booking we will get refund for it.

Anyway, in this case I will like to change / add on meal for the balance(spoilage fee). Could you help on this?

Thank you & Warm Regards

Chong Jia Ni

I booked on the 18th October a flight for the 6th november and my trip is from Ubon Ratchathani to bangkok and return on the same day.

No luggage both ways.

i noticed the no bag on the first leg of the journey but forgot to check it on the return leg.

I paid by credit card and when I noticed the error

I went to Manage my booking and changed the selection to no bag on both legs of the trip.

however since I had already paid there would be no refund and the accouonting term spoilage fee came up.

In effect I am annoyed about this practice.

More importantly I went onto Air Asia's site and rechecked another booking and noticed that the second leg comes up with the medium size bag, this to me is unetical because one would expect to see no bag first and then the customer would then have the option to use the drop down box and select which weight would suit their needs.

This is an unethical practice and would like to know are there others out there that feel the same way I do or had similar experiences

Air Asia very poor customer service, Always online system errors, very difficult to contact them over the phone, Waist money & Time. Most of the staff members are rude

Most recently, my wife and I were stranded in Abu Dhabi when AirAsiaX announced they were canceling service to/from Abu Dhabi in January this year. They didn’t notify us (their stranded passengers), until Feb 10th. Neither did they offer any accommodation nor answer our emails asking for help. We had to get back to Malaysia on our own. They won’t reimburse our additional expenses either.

They said they would refund the Abu Dhabi/Kuala Lumpur portion of our trip, but it will take them 30-50 days to process the refund. Such an attitude!

Watch out for these guys. If you are considering using AirAsiaX, It might be a good idea to develop a plan B... just in case.

WAKE UP ! unhappy and upset passenger.. there are so many other airlines to choose from. if you are complaining and unhappy about all these, then don't take Air asia...it;s No-frill airlines. Air asia will not be so stupid to change their policy just because your own interest, there still have to survive by feeding so many mouths. Dont be so smart to expect to get a 5 star product by paying just a 1 star price... YOU PAY WHAT U GET ! there is no free lunch for you! there is also option charges. if you dont take meal you dont book. if you dont want to select your seat, you dont book. if you think still expensive. then! better take bus, , , , , , ,

I have cancelled one air ticket from Jaipur to Bangaluru of "AirAsia" plain on 30th OCT 2017 . Beside of 20-30 followups, balance amount is not refunded back.Each time whenever I call, they will provide me new Reference No & inform that fund will be refunded back within next 7 days.
this drama is continue on going since last 3 month.
1- Calling time to pick up a call over Customer service: [protected] no is nearby 6-8 min.
2-There is no any office where you can go & catch these people
3 - There is no any senior person where you can talk & express your inconvenience.
4- There is no any customer grievance system at all.
Whenever you will call, they will provide new Case Ack No : - example below are two no for same issue
Case Acknowledgement - CAS-9749127-P8XC75 CRM:0001497 on - 03/12/2017
Case Acknowledgement - CAS-9386268-F5N1PV CRM:0001558 on - 30/10/2017

On 14 september 2017, 2040hrs was my initial departure time, flight no ak 757 but I m not satisfied with delay informing passenger about the flight delay. I was awared on it by myself instead of announcing. What is passengers right? I totally fully understand the flight delay because of weather but definitely it won't happen at last minute. I can't arranged anything to make the changes as my connecting flight was due 0045hrs. Because of your delaying inform to passenger cause me physically and mentally lost! I no need any explanation anymore but I want you responsible on what I lost!

Here I would like to make a complain again a Manager ranking name Shazana (ID:MAA7198) on her rude and bad temper behaviour dated on 10 January 2017 during check in luggage at Counter R3 on my flight number FD2914. We being offended by her in front of so many people where is really displeasure and humiliation because of some sort of misunderstanding on queuing. Where she thought we jump in the queue.
The worst is even after the staff at counter R3 explain to her(shazana) that we are NOT doing so. Instead of getting an apology from her. She still keeping with her ego and talk loudly when we saying to make a complain and get a fair treats. Some more she(shazana) raise her voice to her staff and say "give her my name and details let them complain".

After hearing this first thought in my mind.
Did she challenging the Air Asia management?
I wouldnt blame if she is a new staff. Maybe new staff lack of experience can't control well of his or her emotion. But she is a manager ranking how can I accept this. Instead solving the problem but offending us in front of everyone.

I'm loyalty to Air Asia from the day it exist. Low fare price but never low quality of service compare with other airlines.
I hopefully we get a fair treats after such a embarrassing and hurting incidents in front of so many peoples.
The immediate action taken by a higher management is not just for the good sake of us only but to entire Air Asia.

Can I change destinations once my booking is confirmed?
Changes on destinations / routes are not allowed. You will need to purchase a new booking and the monies paid for the original booking will be forfeited.
http://www.airasia.com/ask/template.do?id=216&name=Can+I+change+destinations+once+my+booking+is+confirmed%3f

This is un-reason terms. BUY TICKET .. YOU MUST FLY.. can not cancel.. can not change passenger name.. can not change route.

I was travelling from India to Melbourne through Kuala Lumpur (KLIA2) on flight number: AK28, 30/08/2017. When arriving at KUL, I was supposed to claim my bags and check in them to my next flight to MEL as I have two different tickets. But since the two flights were less than 8 hours, Malaysian Immigration denied to give me a transit Visa. Due to this I was unable to collect my bags and check-in. When I asked the International transfer AirAsia counter at KLIA2, the employee just replied 'get down at Mel and file a report'. As per their advice, I took my flight to MEL, reached and reported the case. It has been 3 days and no response yet. Beyond all these hassles, I want to know where exactly is the problem? Is it the airline's mistake for not alerting me when I was booking my ticket? Or is it the problem with Malaysian Immigration not making a separate clause for creating a transit pass for less than 8 hours? I could have just exited the Immigration, checked in my bags and returned to my boarding gate within an hour...

I understand low cost carriers have very specific rules. You made a booking. You don't use it. You lose it. Just in case of a double booking paid by mistake they consider to refund.
My case was a mistake on my part. I booked a trip for my daughter who lives in singapore (I live in bali) to visit me. I booked the ticket the wrong way dps-sin-dps instead of sin-dps-sin. Totally my mistake and I noticed right after I clicked submit payment. Right away I book the same trip but in the opposite direction. Same name, same date, almost same times (Impossible to be same time). Then I file a refund request and they said it is not a duplicated as they define it. They will not refund the ticket. I asked to reconsider it and see the circumstances. I don't need a refund, I told them. They could credit it and I would use it in the future for another ticket with them.
No response so far.
I was looking for the ombudsman of airasia. Somebody who would not shield behind the "policies" but would understand what an exception is and how to handle cases like this. Nothing.

On 6th March, I booked flights from Krabi, via Kuala Lumpur, to three resorts in Borneo, then back to Kuala Lumpur and Krabi using 6 AirAsia flights. I booked these on the AirAsia website, a site which unfortunately forces you to start from scratch for each flight you book, except, that is, for the 'origin' drop-down box, which "remembers" your previous booking origin. Unfortunately, I made the mistake of booking one of my flights without changing the website’s ‘origin’ box from the remembered, old booking of Kota Kinabalu to the new, required Kuching, and so ended up booking a flight to Kuala Lumpur I did not want. The flights I want to keep (one return and four one-way) cost 1, 172.60GBP. The booking I did not want because of the mistake cost 159.69GBP and I asked for a refund for this single flight.
First, I sent a request via the AirAsia website 'contact us' system, explaining the situation in detail. This resulted in an immediate response of 'no refund' because mine wasn't a 'duplicate booking'.
Second. I sent an email to the CRM of AirAsia, again explaining the details of what I considered to be a reasonable reimbursement of the cost of the unnecessary flight. Again, I received an immediate response, this time stating that my case was being considered and that I might expect an update in 24 hours. One week later, I received nothing by way of a response.
Third, and most recent, I used the AirAsia online chat-line. This chat took me two attempts. The first attempt I started after waiting 45 minutes in a queue - I have no issue with this. After giving details of my case, the person on the other end of the chat-line asked me to wait while they looked up my flight details. I waited, and after a couple of minutes of "inactivity", our conversation 'timed-out'! Another 40 minutes went by as I waited at the end of another chat-line queue. I eventually "chatted" with another person representing AirAsia. After yet again giving the full details of my case, I was told that refunds for bookings were not possible. I was in the middle of asking this person who I could contact higher in the AirAsia Customer Relations team in order to further my case, when I was times out by the person at the other end of the chat-line!
I don't think AirAsia has ever heard of Public Relations, let alone Customer Service.
Once they have your money, they are going to keep it. Don't make any online flight booking errors.

Fri, May30 I booked return tickets(5 adults, 2 children) from Bangalore to Goa.
here are the details
Booking Number: WFT4KN
flight #/departure date from Bangalore: I51320/Jun 14, 2017
flight #/departure date from Goa: I51321/Jun 19, 2017
# of adults: 5# of children: 2
email id: navdeep56@yahoo.com
Amount: Rs18903
I made the payment through net banking and I got the confirmation from my bank payment gateway that payment was made successfully but when the control came back to your site, your site showed error message. I didn't get any confirmation of successful booking on the screen and neither got any email or sms on phone about booking confirmation. because I got the error message and there was no email confirmation, I thought booking had failed so I tried again with my wife's email id but didn't get the same travel dates (jun 14)at same price so I adjusted travel dates by one day.

here are the details:
Booking Number: MB346J
flight #/departure date from Bangalore: I51320/Jun 15, 2017
flight #/departure date from Goa: I51321/Jun 20, 2017
# of adults: 5# of children: 2
Amount: Rs18903
email: ibhag@hp.com
this time I got a booking confirmation message at your site and also got email confirmation.later I called customer care to confirm booking status, I was told by your executive that both the bookings are confirmed. hence I made a duplicate booking
.my complaint is that, how can first booking (14 June)be confirmed if your site had returned error message and also there was no confirmation sent by email or SMS. because I got error message from your site while making booking and also didn't get any email confirmation about booking, I booked it again. I don't understand how can your system confirm the booking when it threw out error message and also didn't send any email. There must besomething that needs to be urgently addressed in your system. I request you to please cancel my second booking and refund full amount asap. Please confirm at the earliest so that I can go ahead and arrange other logistics
I have called customer are around 20 times and each time I had to wait for at least 30 - 45 mins only to hear that "please call again"I cannot go through this mental harassment any more so request you to settle my refund at the earliest.thanks, Navdeep9740911220

Dear, airasia
Sesuai dengan
Press releases, 17 june 2017, about

Airasia on time guarantee
Get rm200 e-gift voucher for delayed flights

Kami menuntut hak kami atas keterlambatan penerbangan kami dari penang ke medan pada 31 desember 2017, dengan kode booking sebaga berikut:
- ywnpbs
- ctj6av
- qss2ds
-b33sbp
Mohon konfirmasi ke: suditama@yahoo.com

I cancelled an airfare as I could not fly for the dates specified. I was told I would have to wait for up to 3 months to receive the refund. If we're expected to pay for airfares on the spot why is it that AirAsia can essentially hold on to my money for up to 3 months? In this day and age of electronic payments, I would expect my refund in a few days or a maximum of one week later.

CANNOT BOOK THE PROMOTION PRICE FOR FLIGHT THAT AIRASIA ALREADY GIVE AT THEIR PAGE ..STILL GOT THE SAME PRICE..WHAT THE HELL..http://www.airasia.com/my/en/promotion/rr1380811c.page

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I used to fly with Air Asia until 2 years ago, but never again. Their fares aren't special when you add in the extra charges anyway. I would rather pay more and travel with a real airline. Air Asia is the Airline from Hell, where, I hear, that they have just enlarged their offices and hired more demons to work as cabin crew.

3213, at least someone picked up your call. I paid money just to listen to the promotional script, nobody even bother to pick up my call. at least i see some "improvement" in your case.

I've just registered as an Airasia member. Upon registering I was sent an email notification requesting me to activate my membership on-line. Upon clicking the link, I was taken to a member activation webpage that didn't work. Message was "Buzz...buzz, sorry we are a bit busy". No instruction whatsoever about what I can do or who can I contact to solve the problem. So I looked-up Airasia customer service number to call, found that they charge RM1.95/min. If Airasia really cherish its customers’ relationship, why does it need to charge an exorbitant RM1.95/min for dealing with customers problems which in most cases originate from Airasia's own lacking in the first place? In any case, I picked-up the phone and called the customer service. Upon calling, I was put through a very lengthy promotional welcome script which last over a minute. At the end of the script, a customer service officer answered my call. So I asked the customer service officer who picked up my call whether I would be charged for listening to their promotional script. She said "Yes". I asked her why do they need to charge customer for listening to their promotional script and she said that is the standard procedure and she can’t do anything about it. I told her the reason why I called was because the Airasia's website was not working and I don't believe I should be charged anything for contacting Airasia let alone charge for hearing the promotional script. Most airlines have toll free numbers anyway. The officer said I was rude and hung-up on me. So I tried calling them the second time. Again I had to go through the standard promotional script and this time around, Mala answered the call. Again asked her the same questions and she said she can't do anything about it as the server was busy but asked me to try to activate my membership after 3pm. So I said I want to lodge a complaint. She asked me to fill-up a form on their website. Other airlines would be much obliged to take customers complaints as part of their customer relationship improvement initiative! Again before I could finish my conversation, I was cut-off. So called the third time and again went through the same promotional script which I have to pay RM1.95/min for. Mala again answered my call. I asked her why she cut me off but she said she didn't. It was the system that cut me off and that there is nothing she can do about it. This time I asked to be transferred to her manager but she said there is no manager on-duty at that time...was told all their managers were in a meeting. She didn’t even ask if she can get someone to call me back. Instead I asked that her manager call me within the next hour and left her my number. An hour past and nobody from Airasia called. So, I tried to fill-up the e-form on Airasia's website. The link didn't work. So I called-up customer service the forth time...this time another customer service officer answered...again she said she can't do anything about all the problems above as the server was busy. I asked her why I have to pay RM1.95/min if she can't solve any of my problem...she said it is management decision...asked her to transferr to a manager...she said manager not around. This is now after 4 hours of trying various means of solving the problem with your customer service. I really couldn't believe the sort service we as customers of Airasia are getting. We are paying a premium RM1.95/min first of all to listen to their promotional crap then put through to customer service that can't really do anything to solve problems which originated from Airasia in the first place? What is going on with Airasia? Have they become too profit centric driven? I'm really surprised that they have won the "Best Low-Cost Airline" for three consecutive years by treating customers like idiots and ripping off customers by charging for practically for everything including their customer service call centre when customers have problem accessing their website. I think Airasia has taken the no-frills concept too far...good luck to Airasia but I will not hesitate using other airlines even if they are slightly more expensive. N/B: 3 days have passed and I have yet to receive a phone call or email from them.

i called the premium customer service line for hundreds time, but nobody pick up my call. I spend hundreds just to wait them. What a stupid "Premium" line.

Disappointed by Poor Air Asia Service

As a frequent traveller of Air Asia I am extremely disappointed with the service I received on the 9.20 pm flight AK 457 from Medan to Kuala Lumpur on the 14/11/2010. My friends and I were extremely tired and were looking forward to getting home. We were seated along row 11 and upon take off we realized that the seats behind us were vacant. As one of my friends was big built I decided to allow him more space by moving to the seat at the back of mine.
I was approached by an air stewardess by the name of Erlin Purnamasari who informed me in the most arrogant manner that we were allowed to switch seats but not to the hot seats. When I tried to justify, that since the seats were vacant would it be alright for me to sit there her facial expression clearly displayed irritation as she told me that I would have to pay extra if I wanted to sit on that seat and to write in a complaint if I was unhappy which was totally uncalled for. I returned to my designated seat and conveyed my dissatisfaction to the lead stewardess; Sutha Perumal. She perfectly understood our point and told me that she would ask the stewardess to apologize but came back after a good 15 minutes to inform me that the stewardess refused to apologize. I was also informed that they frequently faced the mentioned situation giving even more reason for the air stewardess to be able to handle the situation in a more appropriate manner. Since the situation is common in most flights I would suggest that the prohibition against switching seats to hot seats should be mentioned in the flight briefing.
I am perfectly okay if Air Asia is strict about only paying customers to be allowed to sit on its hot seats even if all of them were vacant on a particular flight. My source of disappointment is the manner in which the message was conveyed by the mentioned arrogant air stewardess. There is a way in delivering even the worst news and this a skill expected to be possessed by the cabin crew as they are supposed to be able to act aptly even in the worst emergency situations. Merely a powdered face and bleached head would not serve the purpose.
Air lines are well known for their hospitality to ensure that their customers feel welcome and comfortable. The attitude of the mentioned stewardess is not only disappointing but also reflects badly on the management and implies either or all of the below:-

a) The cabin crew of Air Asia are given poor pre-service and in-service training.
b) The management does not act upon complaints on their staff hence allowing the cabin crew to get away with poor performance and service.

Although Air Asia is a low cost carrier it should not compromise on the quality of the service offered. Perhaps Air Asia should consider imposing a hospitality fee in future if it is necessary in providing better service.

Truly, truly disappointed,
RC

False advertising seems to be a specialty at Air Asia! Possibly the only one they have! You can't advertise direct flights without permission/approvals in place! Heaviest advertising campaign I've seen, especially for a service that can't be provided! SHAME ON YOU AIR ASIA

That's for sure, their booking engine is not just tricky but totally unethical!
I also made a slip and booked the wrong destination which is still 6 months down the track, and all the dope at their call center could quote, was the bookings "terms and conditions".
In other words, "Too bad mate, that your problem"!
No refund or corrected flight, I cop all the loss.
I are having second thoughts about using Air Asia again, and don't forget Air Asia's base is Kuala Lumpur, Malaysia is where flights dissapear from never to be seen again, including all their passengers?

I share another experience...

I book flight ticket from Penang to Macau years ago, and today just get to know through a friend that "AirAsia suspense Penang-Macau flight ". As I saw on the AA website that my BOOKING CONFIRMED until today, i didn't see the AIRASIA small notice at bottom! !

31th March have to fly but nobody from AA told us. No phone, no e-mail until today! ! use PREMIER LINE to phone AA and get charge RM150-160, get a stupid answer! ask me refer website, link, notice, we can't do anything! Do you still believe AA? ? Disappointed! !！

Solution given by AA is not going to solution our problems but AA problems. They just refund and we need to wait for up to 60days and my friends get the refund after 120days. Another solution is reschedule and need to top up RM600 per person which is about RM3000 for 5 person of us. Do u think this is fair for us?

Kindly advice by everyone...

Let change the airasia slogan... NOW EVERYONE CAN LIES

by example. virgin blue knocked me off a plane without giving any reason. i had to wait 4 hours in perth. i presume they overbooked and just dumped me off. lovely! never happened on air asia on 100 flights. jetstar? shocking airline. pay high prices for average food. they dont take cash. slow service. uninformative. anal attitude on check in - 2 kilos over and they charge you (i was 6 kilos over with airasia and they smiled and let me do it). they let me chose my seat on check in without even charging. altogether, best budget airline on the planet

i have flown airasia a 100 times. never had a problem. in contrast have found both jetstar and virgin blue so bad i will not fly them unless absolutely necessary. give airasia another go. they are a really great budget airline

THIS IS HOW AIRASIA EARN MASSIVE MONEY, NO SUCH THING AS REFUND, THEY STEAL 100% OF CUSTOMERS PAYMENT.CUSTOMER SERVICE UNREACHABLE SO NOT TO FACE COMPLAINTS..

Took a flight from Brunei to Kuala Lumpur and my checked in bag did not arrive in Kuala Lumpur. Lodged a report at the lost & found baggage department and had to rush to catch a connecting flight from klia1 to Osaka. Contacting the airasia staff with the number they have provided is an absolute nightmare! The phone keeps ringing out and eventually only the same 1 staff picks up during his night shift. It has now 3 days and my bag is still untraceable! Getting less hopeful. This holiday with my family who I see only once a year has been ruined! They provide no compensation. Have had to spend so much money to buy clothes, toiletries etc! Please airasia you need to pick up your feet and get your act together! Running a budget airline is not just about providing cheap flights! It is also important to think about your customers and provide reliable customer service!

Worst ever experience. Travelled through Air Asia from Delhi international T3 airport to Guwahati. After paying all the heavy amount on ticket and for overweight of luggage Air Asia has misplaced my luggage. Their ground staff are so mean and hopeless that instead of supporting they accused me that I have not deposited the same in check in baggage. After every possible follow up they somehow managed to find the bag and gave me back my luggage without all the valuables in it. So frustrating and irritating Air Asia.com

Hi,
I have lost my baggage while I was coming back from jAKARTA last Friday.
I have complain in the Sydney Airport but till now no communication from Air Asia.
Looks like:cheap ticket:cheap services.
I will wait couple of days & I dont mind to go to the Media.
Also, my solicitor getting ready to send them action letter, see what what happens ?

Regards

Abdullah
suprovat.sydney@gmail.com

Travelling on Air Asia from Perth Australia to Bali on flight QZ 535 on 9 th April the bags were intentionally removed from the flight. On arrival in Bali we were notified that the bags were not onboard. The bags arrived the next day after 24 hours. During the day we purchase goods worth $200 to get us through the day. The airline claims that they are not to compensate us for this. This is an intentional act by the airline.

I can be contacted on schiotis@bigpond.com

Regards
Steve

Think a big part of the problem is lazy ground staff- disorganised baggage loading- not caring because it's a sipper budget airline. I lost my small bag on a 45 min flight to catch a flight from BK to Bali - totally down to ground crew ineffiency -has ruined my Christmas in Bali - and they tell you they have 14 days to find it - I will be gobsmacked if it turns up Last time with this airline -sick of being treated like cattle. Pay more for service and peace of mind

We flew from Johor Bahru to Kota Kinabalu last Thurssay night. checked in then went to board and the hand luggage was over wieght, so had to pay RM490 in excess lugggage, then I had to take the bag all the way to the plane and then staff took it to put in Cargo. then when we got to KK, the bag did not come out of the luggage pick up. a lost bag official docement was filled out, the following day we attentded air asia and again no bag/case. so we went to the bank on Sunday afternoon to do a normal transaaction and found 24, 000 RM gone! so we nade police reports SUnday then CIMB bank report today...til now nothing happened to recover the money.
in the bag/case was all our legal documents, cheque book and jewelry fro our business. Asir ASI HAS NOT AND NEVER CALLED US! i AM TOTALLY PISSED OFF AND NOW 24k LESS IN OUR BANK. someone from that bloody airline has stolen our bag and farusdenlently cashed cheques...air asia is a bunch of cheap no good ### and I will be suing them and want them to seffer like my family has!

###er airline n like a sucker chick !
GOD BLESS THEM (Hopefully)

My son, Steve arden suryono has repotted the lost of his black berry mobile phone from Beijing to K.L. sometimes ago and never heard anything from lost and fond.We went to the office and reported.Pls let us know.rgds, Mr.Suryono, hung

I flew in from Jakarta to LCCT yesterday 20 Jan 2012 via AK1381 flight which was delayed from 8.30am to 8.50am. My booking number is L49SKV. When flight arrived LCCT at 12.20pm. By the time I cleared immigration and made my way to the luggage belt, most of the passengers already picked theirs up. There were a lot of other bags on the floor and I went to ask the Lost & Found counter staff who confirmed that all luggage down from flight. I asked him to look if any left behind and he went behind the belt and came back with 1 luggage which was not mine. I asked him to double checked again in case more are left behind and did not get onto the belt but he said he found only 1. He then proceeded to make the BAH or Property Irregulariy Report and took down all my particulars. I told him what is next and he said he will check with Jakarta to see if luggage is there. I informed him how long it will take as I need to catch my bus from LCCT to Ipoh and he said for me to go home to Ipoh and once found, they will send back to me. They will call me to update me on their findings. In between from the time I reported before 1pm to my reaching Ipoh around 6pn, I called many times but most times busy. Whe I got through, I was told that KL side has lodged report to Jkt side and that KL has not got any reply. I asked them why didn't they call instead? I called again just passed 6pm and was informed that Air Asia Jakarta had replied to KUL's email that they cannot find my luggage and that I should call again today afternoon. I then asked what did that mean? Was my luggage on the flight or was it lost in LCCT airport? The lady who picked up my call said they will contact Jkt again to get details of tracking numbers to see which is the cause! I have been calling both Jakarta and KL side again frantically looking for where my luggage could be. If the luggage was on the flight and someone had mistakenly picked up my luggage (which was very visibly marked with a bright green ribbon on its handle so that can be differenciated from the rest of the black bags), then at least if we had known this yesterday, we can see if those baggages that looked similar to mine that are still left on the floor, the owner of those bags could be tracked. Air Asia - I have always been a huge fan of yours and have flown many times as well as my family members and somehow, the relaxed attitude of the staff here on the ground (LCCT) have really and sorely disappointed me. In this luggage I have many presents and momentos for my family for this Chinese New Year and losing my luggage except for the clothes on my back have left a very bad experience especially all the sources that I have came in contact with seemed to be not helpful at all. There seems to be no one of authority that one can speak to. Being in the dark after making the BAH report and not knowing what had happened to my luggage and being promised to get calls from the Lost & Found which never came unless I was the one to contact; all these are starting to shake my confidence with AirAsia handling. I need someone to contact me urgently! My Report ID is BAHKUL12A00232 and my name is Ms Ng.

With AirAsia, the price is right. That's about all.

I've had several grievances with airasia on many occasions, such as when I 'manage my account' to include more checked baggage, the earlier pre- booked meals was left out, ending up that there was no meals on that flight even tho we had paid for it. 2nd time, there was a double booking (coz 1st time there was no confirmation (no number..nothing) & when making a claim, they supposedly give a credit shell for 3 mths, but when I tried to access my account, they said ID not valid but when I tried to register same ID & same password they said user is already registered. See...?
But the last straw is when my frens & I booked a GoHoliday 7D/5N India package(still under airasia!). Note the itinerary on day 6 - "Day 6 : Agra – New Delhi – Departure 200km / 4 hours. After breakfast at hotel, depart by surface for Delhi . Time for last minute shopping thereafter transfer to airport to board flight for onward destination".

Can you imagine awhole day non-stop program frm travelling 200km by road to Delhi, to last minute shopping, to packing & finding own dinner AND taking a 5+hr flight, arriving at 5.15am atLCCT! And your 7days package ends at 5.15am. And when we complained & even offered to pay forthe mendment fee for next flight & bear one extra night hotel costs (we're senior citizens, we cldn't take the hecticness & exhaustion... we have our own health hazards), they just turned us outright!

Can anyone suggest where we can lodge our complaint? Airasia has turned monstrous... not only they don't bother abt elderlies as they used to... they're not user-friendly at all.
That's why I said that if we're involved with airasia, we'll be at their mercy!

airasia's slogan should be 'Now everyone can fly... at airsia's terms and mercy!'

Be very careful when booking with Air Asia. If you have to change your flight or cancel they will NOT refund your money. This is OK if you spend $10 but if you book a long haul flight they will keep your money.

Pay a little extra and book with a proper airline and do not risk losing your money.

I have learned the hard way with the Air Asia.

Hello,

M

How are you doing? Hope you are alright.

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man air asia is the cheapest air line. and because they providing cheap rates, other airlines think twice about their rates

I completely agree with you. This is quite typical attitude of Airasia staff and personnel, they're known for threatening customers by calling in the police, stealing your credit card information if you choose to buy your tickets at the counter using credit card, asking you to buy another ticket because their lousy system doesn't show info about your tickets, lazy staff on board, rude staff on the ground, using pornographic gestures in their advertisements (check their ad "the new girl has finally arrived, she's twice the fun and half the price"), use [censored]s and prostitutes as flight hostesses, it is a very lengthy list. The list also includes not allowing paying passengers to board, deteriorating safety standards (safety not guaranteed because it's on operating on low budget). I honestly do recommend all people to stop flying with this flying [censored]...