Air Asia / booking server crash
After completing the booking, the Air Asia server crash at the same time of payment (surprising considering the quality of the servers ...).
I decide to wait 24h for a confirmation email to know if my flight ticket is booked or not, but I received nothing...
So, I take the decision to book another flight ticket for another date because there is no more available for the same day, and this time nothing wrong happened.
And then, a week later, I have the bad surprise that I was charged for the 2 flight...and still no confirmation email for the first...
So I sent e-form (three différent), I called the customer service around 15-20 times ( the worst customer service ever!)
But for them this is not a duplicate booking because the flight tickets are not on the same day... Even if this is the Air Asia server fault...
Two months have passed and still no compensation ... Air Asia is a thief company that does not care about their customers at all !!
( sorry if I made mistakes I'm not a native english speaker)
More Air Asia Complaints & Reviews
- AirAsia - it's a pain to call airasia 
- Air Asia - buying travel insurance - think again 
- Air Asia - poor customer service 
- Airasia Go Holiday Package - slow refund, bad customer service, low credibility 
- Air Asia - air asia go holiday package 
- AirAsia - refund
- AirAsia - denied boarding from kuala lumpur kul to tehran ika on april 19 - unethical behaviour of the crew!!! 
- AirAsia - missed my connecting flight 
- AirAsia - theft
- Air Asia - tardiness & uninformative