Air Arabia / baggage fees & delays
I am writing this complaint about my return flight from London Gatwick to Tangiers from 23.12.18 - 30.12.18.
First of all, I tried to add 2 checked in baggage's to my flight. I tried to add it up until the morning of my flight, with no luck, I called the call centre which they then informed me that this must be done 24 hours before. The lady that took my call was on the English option and her English was very poor and she was very rude. I explained to her that it does not state this on the website that you must add baggage 24 hrs before the flight. So for this I am requesting a refund for the baggage I had to pay at airport price of £90.
Further to this my flight (30102) was rescheduled to 22:45, which we did receive a text for, but what I am complaining about is that when we arrived to the airport, firstly there were no air arabia staff at checkin which is beyond me. Not only this but when awaiting gate number there was a further delayed to 12:45, which we did not take off till nearly 2:00 which meant we landed at 5:00. This is unacceptable, me and my husband had to sit in the airport, with no reason or apology or any members of staff to explain the delay. I have also recently had surgery, so really did not want to be hanging around all night because of delays.
On my return flight from Tangiers to Gatwick on 30.12.18. At check in I was told there is an hour delay with no reason no apology nothing. This really is not acceptable.
I will await a respond to my complaint on [email protected]
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