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Agoda / hotel booking

1 Myanmar (Burma) Review updated:

We booked a room for 13 november (booking number [protected]) but when arrived at the hotel we were told that all rooms were sold out. It was late night, nobody gave us a solution and we had to spend the night outside so tired and in the cold (all hotels in the area were fully booked). We want an inmediate refund of €53 paid for this booking, an explanation of what happened and a compensation for the total lack of service and the huge inconvenients caused. Please treat this case with priority as we need this money back to the statement or we will post it on the social media and take legal mesures.

Mo
Nov 13, 2016
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Comments

  • Sh
      13th of Nov, 2016

    i had similar experience too..i had booked a hotel in phuket with agoda...when we arrived at the hotel, we were told that the rooms were not available even we had a confirmed reservation through agoda...we were instead ushered to a nearby guest house (which i think cost less than the hotel room)...i had a shocked when i spoke to another guest from the UK who booked for a week at the hotel, but was also given the guest house instead... how agoda had cheated...luckily i had booked for only 1 night...after that came an email from agoda regarding the service received...and i emailed to agoda on my bad experience with the hotel..there was no response at all...

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