Agodadreadful service

Will never use Agoda a again. Booked 4 nights in Ahmed, Bali. Arrived to discover no booking had been made and only one night available. Then Agoda told ( via Vienna cottages reception where we spent just the one night) us to go to another hotel ( Bhuana hotel) next day for remaining 3 nights. Went directly to this new hotel before dinner to double record of any booking there either in our name! Over breakfast next morning, Vienna cottages reception told us Agoda had made a reservation at Bhuana in a local Indonesian name...this didn't exist either when we went back to Bhuana. We've now ended up in some lower category hotel, not on the beach, no sea view etc after a lot of hassle and time wasted.
Now we have to try to get a refund for the difference in hotel category/ price. What a waste of time and appalling service.


Dec 29, 2014

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