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Agoda Company / wrong charging without follow up

1 Hong Kong

Dear all,

Charged me two amounts while I only placed one booking. Nobody replied and followed up.

I only booked Explore Hotel in Taichung that cost $431.22 with reference no. ID [protected]. However Agoda HK charge me another amount $476.53 that I booked nothing with but showed on my credit card statement. Emailed to Agoda since 23 Dec and no news but mailed to request a proof I had cancel booking of ID [protected] on 8 Jan from my side. What is that nonsense replied. I had no cancellation but being charged for what I didn't book at all.

Please follow up and check and cancel of the wrong charging HK$476.53. Do not just keep telling me no such record. It is shown on my credit card statement as on the attachment with your company name on.

Already two weeks. Sure will not have any booking with your company. I will take further action if there is no news after tomorrow.

MS HO SIN MAN

Agoda Company
Agoda Company

Ho
Jan 8, 2019

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