Agoda Company — service
1. The impossible way to contact with the Agoda since their booking ID is not valid. Everytime we are asked to provide the booking ID which provided by Agoda but not recognized by Agoda itself. We are not able to contact either by email or by phone further.
Dear Valued Customer,
We are not able to advise any information or details of the relevant bookings due to your current email address does not match the email address provided upon booking make.
Please call in for further assistance: [protected] or [protected]
Our Customer Care is available around the clock. Do not hesitate to contact us should you have any further inquiry. You will need your Agoda Booking ID (9 digits), which can be found on your booking confirmation, and the last 4 digits of the credit card used to make your booking upon choosing to call us. Thank you
Agoda Customer Experience Group
2. I do receive the booking no. [protected] which I capture it on the screen on 18 Oct 2018. The hotel is Abercorn House at UK. Payment of HKD313.45 was successfully made as confirmed with the my banker this morning. I have called your office [protected] / 3071 1201 many times bur still cannot reach you since you need my booking number which you said it is invalid. Could you call me back at 852 [protected] or 852 [protected] to address this odd issue (no booking id on the booking confirmation but payment was made) ?
But they still provide the standard reply as point 1. a loop between the Agoda and the customer.
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