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Agoda Company / agoda refuses to entertain the error in double charge on my credit card

1 Singapore, Malaysia

Your support is very bad. I have been wrongly charged twice for the online booking that i made. The error was in your system, and i was informed that the other booking was under bookingcom which is your sister company. I just book once and it was only with Agoda. Your agent refused to help and keep on asking me to talk to the hotel. I called the hotel, and they said I supposed to contact Agoda. Until today i am still waiting for the refund. My Booking ID [protected].
I keep on telling that i never do any booking with, but only through Agoda. One of the agent mentioned that is Agoda sister company, and there could be an error as my booking appeared Agoda n for the same booking. But then, i never get any further resolution and no refund for the error in your system. I felt cheated by Agoda as this appeared to be an error in your system. I need a refund for the other booking which i never did but i got charged on my credit [email protected]

Jan 22, 2019

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