Agoda / avoid like the plague
Last week I try to use Agoda to book for my hotel in Thailand. I book two rooms. One suite and one deluxe. but later i found out the system has replaced my reservation to two deluxe room and one is about 1800+ another one is 3400+. not only the room’s type is wrong the date is also wrong. Because i book the hotel in last minute. And so they refuse to any kind of refund because of their 3 days policy, and they claim they follow the confirmation letter.
Try to explain to them about their system failure with their confirmation letter(which had happened before). Seemed like as long as the system failure is helping them to cheat money, they really don’t care much.
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