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Aeropostale / gift card return

1 Charlotte, NC, United States Review updated:

My husband bought our daughter a gift card from Aeropostale for 200 dollars. She did not want anything from that store so I went to get a refund. I had the gift card as well as receipt. He bought the card off of his debit card. I talked with a lady at the store on the phone and asked if I could return a gift card and get cash back. The lady said yes we do return unused gift cards and you can get cash back as long as you used your debit card. Well when I got to the store no one knew of anyone talking to me and that they would have to put it back on the card. I told them I did not have the card. I then talked with the district manager named Angie, and she told me that she would not be able to do anything unless I had proof of us buying the gift card besides the receipt. She said that anyone could come in and say they wanted to return. I told her that my husbands last four digits are on the card and I could have him text to verify he has that card. She then said no we need to swipe card and put money back on card. After going back and forth with her and she rudely telling me that basically I stole the card, I left the store. She tried to explain that she was not accusing me of stealing the card. The next day I went to another store and tried to get the money where I had the receipt, the card, and the bank statement proving that we purchased the card. The lady told me that the card was canceled. I called the gift card department and they said that someone has reported it lost and stolen. Turns out that the district manager had the card deactivated. So now I have a card that is deactivated and I have no money. I called the original store back and told her and she said she had to email the district manager and she would get back with her of what to do. In the meantime my daughter has not been able to get her Christmas and I am very upset of the way I was treated. This sounds as if she has stereo-typed me and is being prejudice. I am upset my daughter is upset and we have not heard from anyone about how we are to get our money back.

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Comments

  • Su
      28th of Dec, 2010
    -2 Votes

    Yes, Stealth Pilot, there are many things you do not know. Get a grip.

  • Su
      30th of Dec, 2010
    -1 Votes

    What happened in your pathetic little life to make you such a ###?

  • Re
      11th of May, 2013
    0 Votes

    Kris Moore Parker, 38, 205 N. Cleo Ave., Granite Quarry, was charged Nov. 11 with felony obtaining property by false pretense at Wal-Mart, 323 S. Arlington St. was held under $500 secured bond pending a Dec. 14 trial date

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