Madewell
Reviews and Complaints

I am very disappointed with the customer service of Madewell. I bought my jeans over a year ago, and unfortunately, Madewell only looks at the 'calendar age' and not the physical age of a product. I provided photos of the jeans and there are no signs of wear and tear anywhere, while there is a perfect rip in the denim along a seam of one of the back pockets. To me, this is an indication that the product was flawed at the seam. I rotate these jeans among many others and I wash them minimally and always with cold water. This way my jeans last me about 10 years.

None of this matters to Madewell, which to me means they don't stand for their product. They lost my loyalty for sure.

So I just made a purchase from Madewell's website. Everything was going great until I received an email saying that one of the items I ordered was out of stock. Now, I have to deal with the hassle of cancelling the order. And get this, when I called the customer service department, they couldn't cancel the order because they don't technically have control over the product. It's kind of frustrating that they sell it on their site, but can't do anything about it.

On top of that, my shipping and billing addresses somehow ended up wrong. I'm not even sure if I'll receive my order! Ugh, this experience has made me question whether or not I should buy from Madewell again. I'm worried that if I need to return an item, I won't be able to.

Overall, I'm feeling a little disappointed with Madewell. I just wish their website was a little more accurate about product availability and that their customer service department had more control over orders. But, hey, maybe I'm just having a rough day. We'll see how this all plays out.

I've gotta say, I was really excited when my daughter gave me a sweater from Madewell as a gift. I mean, who wouldn't be, right? But sadly, the wool in the sweater was a bit too much for my sensitive skin to handle. No worries though, my daughter assured me that returning it would be a piece of cake. She gave me a customer number and I was able to print out a return label from their website.

So far, so good. But that's where the pleasant experience ended. It's been over a month since I sent that sweater back, and I still haven't received my refund. I've reached out to Madewell's customer service team several times, but every time I get a new person who asks me for the same information that's already in the chain of emails. It's incredibly frustrating!

I mean, come on Madewell, get your act together. Your customers are putting their trust in you when they buy your products. The least you can do is make the return process, which is already unpleasant enough as it is, as smooth as possible. I'm seriously disappointed in how poorly run your returns system is. You guys need to step up and take care of your customers. It's ridiculous that I have to waste my time like this!

Ayo, lemme tell you about my experience with Madewell. I was so hyped for my order to come in, but when it did, it was a hot mess. They straight up put the wrong shipping address on it - like, how does FedEx even let that slide? I shoulda gotten it a month ago but now I'm sad cuz it's prolly lost in the mail. I hit up customer service n they were no help at all. THEY messed up my order, not me, but they acted like I was the one in the wrong. So now I'm outta $120 with no package in sight. And to top it all off, they had USPS return it to sender even tho FedEx was the original carrier. Like, what? Man, I'm never shopping at Madewell again. They not bout to play me like this.

So, I bought a pair of jeans off Madewell and they told me it would take two whole months before they were shipped out. I gave them the benefit of the doubt, but on the day that they should have been delivered, lo and behold, they weren't! I reached out to them to make sure everything was good and was told that they weren't sent and that I'd have to wait yet another month and a half. That's a total of over 3 months for a pair of jeans! I understand things happen, but come on now, this is ridiculous! If they don't have the product to send right away, it shouldn't be advertised as being available. The advertised wait time is already outrageous, but to add more time?! That's just not right. Save yourself the trouble and don't order from Madewell unless you want to wait forever.

I gotta say, I'm pretty bummed with my recent order from Madewell. As someone all the way over in Australia, I was excited to finally snag some of their trendy threads, but things quickly went awry. First of all, they sent me the wrong item and some of the sizes were off - talk about a bummer.

So, of course I tried to return the items but was shocked to find out that the cost was going to be upwards of $50 to $70 AUD. Mind you, their fancy website clearly states that returns only cost $11.53 AUD, so you can understand my frustration.

I'll admit, I'm one of those Madewell Insiders - you know, the kind of shopper who is loyal to a brand and looks forward to the perks of insider status? But turns out, that didn't mean squat. They still wanted to charge me the big bucks to return my items.

And their excuse? Apparently, the courier company they work with is responsible for the high cost of returns. But here's the kicker - the amount charged was listed under the US returns section of their website. So, whether or not it's meant for US customers only, it's seriously confusing to see the amount charged in AUD. Is it just me, or does that feel a little misleading?

All in all, I'm just not feeling the love from Madewell. Maybe I'll give them another shot if they can sort out their return policies, but for now I'll probably take my business elsewhere.

So, I was on the hunt for some quality jeans for my wife and stumbled upon Madewell. After reading some rave reviews online, I decided to make the purchase. My wife has a hard time finding jeans that fit her properly, and the reviews seemed to suggest that Madewell jeans are the way to go.

I placed my order just before Christmas and was hoping to receive the jeans within a few days, so I paid extra for the speedy delivery option. However, Madewell took over three weeks to even send me anything! Imagine my surprise when I opened the package and found a completely wrong item. I was beyond frustrated and disappointed.

Now, to make matters worse, dealing with Madewell's customer service has been an absolute nightmare. They have been incredibly unhelpful and making matters worse. It feels as if they have completely abandoned me. I have tried repeatedly to get them to send me the return forms, but I'm still waiting.

To top it off, they are not even confirming that they will refund the extra postage cost I paid for the speedy delivery. What a rip off! My emails have been completely ignored. It's as if their customer service department does not exist.

Honestly, I have never experienced such poor customer service from any retailer before. It's unacceptable, and I am appalled. I do not recommend using Madewell based on my experience.

Our experience with Madewell was quite disappointing, and we must say that their commitment to customer service is lacking. We had ordered a purse with monogramming for our Granddaughter as a Christmas Present, a month before the big day. We were promised that it would ship within Two Weeks, but we received it after 19 days of calling them every day for a week. The Customer Service Representatives assured us that they would call us back with a definitive ship date, but we never heard from them!

As they were late in shipping our order, they committed to upgrading the shipping. However, when the order was finally shipped, it was sent out using the SLOWEST shipping process - Surepost. The only good thing is that the purse eventually made it to us in time for the holiday.

We cannot rely on their word as it was no good during our experience with them. Despite this poor experience with Madewell, we encourage them to improve their customer service and commitment to their customers to avoid more disappointing experiences like ours.

So, I just got my refund from Madewell and guess what? They only gave me back a fraction of what I paid for my item, including the shipping! I mean, what kind of rip off is that?! I ordered size 26 shorts but they were so tiny I could fold them in half. And now Madewell wants to charge me ?30 for sending it back to Southampton from London - like seriously, after already paying ?15 for "international" shipping. It's like they're just trying to take advantage of their customers' hard-earned cash!

I'm not standing for this blatant theft and will definitely be taking this up with my bank ASAP. There's no way this can be legal, right? I really don't recommend anyone else making the same mistake I did by ordering from Madewell. These companies, J. Crew and Madewell, really need to reconsider their shady business practices. If only I could report them to the SEC or some higher authority.

This whole situation just leaves a bad taste in my mouth. Buyer beware, folks!

I aint one to make noise, but I just had to share my experience with Madewell. So, I was just tryna buy some clothes and popped onto their site. Accidentally checked out as a guest, instead of using my insider account, you know how it goes. Lost all of them insider points, which sucked. Tried to hit up their chat team to see if they could help me out. But, boy, was I in for a rude surprise.

The chat assistant straight up brushed me off, like my question wasn't valid or something. And when I said I was still talking, they just bounced on me like it was nothing. What kinda customer service is that? I know I ain't the only one who's had this happen to them, but Madewell don't seem to care about fixing their network or nothing.

It's just plain greedy and uncaring, if you ask me. They could've helped me out, made me feel taken care of. But no, they chose to be jerks instead. And that's why I ain't giving them my business no more. There's plenty of other indie shops doing the same thing, but way better. So why even bother with Madewell's disappointing attitude?

I have purchased from Madewell's website and unfortunately, my experience was not pleasant. When I received my order, the color was incorrect not once, but twice. The disappointment was real. I contacted their customer service and was promised that on the third shipment, I would receive the correct item. I was excited for the third delivery but it turned out to be even worse when I found out that the item was damaged. It was disappointing to see such an obvious issue with the item, yet it was still shipped to me.

It's a shame that Madewell wasn't able to make up for their previous mistakes by delivering a damaged item on my third order. I would advise others to order from a different website and avoid the hassle of having to ship items back and forth. As an avid online shopper, this experience was by far the worst one I’ve had. I wouldn't wish this negative experience on anyone else. Therefore, Madewell will unfortunately be on my "never again" list for future purchases.