LilySilk

I gotta say, I'm not too impressed with LilySilk. I mean, sure, they have a 30 to 60 day satisfaction guarantee, but it's basically useless because they won't let you return anything if it's been used or washed. And honestly, their material isn't even that great to begin with. It's pretty thin and the stitching isn't all that great either. I mean, just take a look at the photo I posted - you can see what I mean.

And don't even bother trying to return something that's falling apart. I had a set of sheets that arrived unraveled and started to fall apart after just a few uses, but they wouldn't let me return them. I'm still trying to get a partial credit for them, but it's taking forever because it takes 24 hours for them to respond to each message.

Overall, I wouldn't recommend LilySilk. There are plenty of other places to get silk products that are better quality and have better customer service.

I recently purchased some silk products from LilySilk and unfortunately, I was disappointed with what I received. It didn't feel like real silk at all, but rather a mix of synthetic materials. I suspect that they may be using fake OEKO-TEX labels to pass off their products as genuine silk. Real silk should feel the same on both sides, but what I received was clearly a synthetic product.

When I reached out to their customer service team for help with tracking my order, I was put in touch with a representative named Frank. However, I had a hard time understanding him as his English was not very good. It's frustrating to deal with language barriers when trying to resolve an issue.

I regret falling for this fake website from China and wish I had purchased my silk products from North America, Japan, or Europe instead. While I don't expect to receive a refund, I will be sure to leave a negative review to warn others about this company and their products.

In the future, I will be more cautious when shopping for silk products online and will do my research to ensure that I am buying from a reputable source. It's disappointing to be taken advantage of, but I hope that my negative experience can serve as a warning to others.

I gotta say, I was pretty disappointed with the 22 momme silk blouses I got from Lilysilk. They started pilling like crazy after just a few wears, which is a total bummer. If you're thinking about buying from them, I'd recommend wearing the clothes alone - no jacket over or bag rubbing against them. And honestly, I wouldn't recommend their bedding or pajamas for daily wear either.

In my opinion, it's worth spending a bit more for silk products from more reputable producers.

I did see that a LilySilk representative promised to address some of the issues people were having, but it's been over a year and nothing's been done. It's pretty shady to go around making promises you don't intend to keep, and it definitely doesn't make me want to give them my business again. Come on, LilySilk - step up your game!

I recently made a purchase from Lilysilk.com and I must say that I am quite disappointed with my experience. I ordered a silk sleeping cap and a silk pillowcase, but unfortunately, my order did not meet my expectations.

The pillowcase came with a tag that stated it was made of 100% mulberry silk, which was great. However, my main issue was with the sleeping cap. It did not come with a tag that detailed the fabric composition, which made me skeptical about the product. Upon further inspection, the sleeping cap felt like polyester, which was quite disappointing.

To make matters worse, the receipt listed on the shipping package stated that I received a "polyester cap" and "polyester pillowcase". This was in direct contrast to the website's claim that the products I ordered were 100% silk. Additionally, a card included in my order claimed that "Lilysilk products are made with 100% pure, natural mulberry silk". This was clearly false advertising and a breach of the Fair Trading Act.

I am extremely dissatisfied with my purchase and will be reporting this to the appropriate authorities if I do not receive a full refund. It is unacceptable for a company to make false claims about their products and mislead their customers. I would not recommend Lilysilk.com to anyone looking for genuine silk products.

Don't even think about buying from LilySilk, folks. I had a terrible experience with them and I wouldn't want anyone else to go through what I did. I returned my items over two months ago and I still haven't received my refund. I've tried calling them, but no one picks up the phone. I've sent them countless emails, but all I got was an automated response saying that they'll look into it. It's like they don't care about their customers at all.

And let me tell you, the quality of their silk is not worth the hassle. It's rough and scratchy, not at all what I was expecting. And to top it off, the sizes are all wrong. I spent over $300 on their products and I had to return everything because nothing fit properly. I followed their return procedures to a T and even got an RMA number, but it seems like they're just trying to scam me out of my money.

I'm so disappointed in this company and their terrible customer service. I would never recommend them to anyone. Save yourself the trouble and shop somewhere else.

This company ain't got no standard procedures, so every time you hit them up, they're just guessing at what they can do. I'd steer clear of these folks. I shelled out $1,300 for some sheets, and after just one wash (I used Euculan soap and washed 'em by hand), the fitted sheet started pilling. I reached out to them, and it took a whopping 18 emails for them to not help me out. They're so old-fashioned in their thinking. I bought a whole SET of sheets, but the key part of that set (the fitted sheet) is busted, and now I'm stuck with the flat sheet and pillow cases. I gotta go replace the fitted sheet somewhere else 'cause I ain't never buying from Lilysilk again. And get this - they only offered me a measly 12% discount to replace the defective sheet (that I bought as part of a set). What a joke.

I gotta say, I had a pretty rough time shopping with LilySilk. I mean, I was excited to get my hands on some of their luxurious silk products, but things went south pretty quick. The problem? DHL. Now, I don't wanna throw shade at all delivery companies, but DHL really dropped the ball on this one. They delivered my package to the wrong address, and it wasn't even close to my neighborhood. I mean, come on, how does that even happen?

So, I reached out to Lilysilk and they told me to fill out a form with my picture ID. They said they would double check with DHL and get back to me. But, that was it. No more response. I even kept emailing them, but nothing. And, to make matters worse, the phone number in California didn't really help because the company is in China. I was so frustrated with this shopping experience. I mean, I just wanted my package, you know?

I gotta warn you guys, if you're thinking about shopping with LilySilk, be careful if they're using DHL as their carrier. I'm still waiting for my package, and I don't know if I'll ever see it. I'm gonna keep posting on social media and warning shoppers until I get my money back. It's just not worth the hassle.

I gotta tell you, I bought a bedspread set from LilySilk back in 2016 and I'm not too happy with it. I shelled out ?358.97 for it, which ain't cheap, and I expected it to last a while. But after just 4-5 months of using it in rotation with my other bedspread sets, the fitted sheet started piling and bobbling. And after 6 months, it was downright uncomfortable to sleep on. I mean, come on, I'm not asking for the moon here. I just want a decent quality sheet that doesn't turn into a mess after just 7 months.

And it's not just the fitted sheet, either. The quilt cover has started bobbling too. So I emailed LilySilk in June 2017 to let them know about the problem and ask for a refund or replacement for just the fitted sheet. But you know what they did? They refused to refund or replace it. Instead, they offered me a measly compensation payment of ?35 or a discount on purchasing a new set. Like that's gonna make up for the fact that I wasted my hard-earned money on a subpar product.

Honestly, I regret spending my money with them and I wouldn't recommend them to anyone. If you're thinking about buying from LilySilk, think twice. There are plenty of other places to get quality bedding that won't fall apart after a few months.

I recently purchased a sleep cap from Lilysilk and I have to say, I'm a bit disappointed. First off, I couldn't find any information about the fiber content on the packaging or the item itself, which is required by law. I mean, come on, Lilysilk, get with the program! I'm not even sure what this cap is made from, but it definitely isn't silk. Real silk is smooth and slippery, but this fabric feels more like a cheap cotton weave. It's not nearly as soft as I expected it to be.

To make matters worse, the cap doesn't breathe like real silk either. Within just a few minutes of putting it on, my head started to feel uncomfortably hot. This is not a problem I've had with my other sleep cap, which is made from 100% mulberry silk as clearly labeled on the tag.

Now, I will say that Lilysilk claims their silk is OEKO-TEX certified, which is supposed to mean it's free from harmful chemicals. However, when I tried to verify this by looking up the label number on their website, I got a message saying "The validity of the label is currently under review. Please contact us for further information." Hmm, that doesn't exactly inspire confidence.

All in all, I have to say I'm pretty disappointed with my purchase from Lilysilk. I was hoping for a high-quality silk sleep cap, but what I got was a cheap imitation that doesn't live up to its promises.

I recently made my first purchase from LilySilk after hearing about it on YouTube. I was excited to receive my order of 4 tops and 2 bras, but unfortunately, the bras were a one size fits all and did not fit me at all. I was disappointed to find that the sizing was not consistent, as only one of the tops I ordered in medium actually fit me properly.

I decided to return the items for a refund, but the process has been a nightmare. After submitting my request, I had to wait for them to review it before they approved it and sent me a shipping label. However, just a day later, they cancelled the label and have been ignoring my emails ever since. It's frustrating to say the least, especially since I'm still within the time frame for a return.

Their return policy is also misleading, as it's not as easy as they make it seem. I don't recommend ordering from them, as it seems like they don't care about their customers once they've made a sale. If you're thinking of ordering from LilySilk, I suggest you think twice and consider other options.