Aeropostale Customer Service


Aéropostale, Inc.

100 Manhattan Town Ctr # 250
United States - 66502-8500

Customer Support Phone Numbers


Aeropostale Complaints & Reviews

Aeropostale / Customer Service

Jul 20, 2019

Everytime I go in there the manager is disrespectful. He specifically follows hispanic customers around as if we were stealing, if you use a dressing room he will go and knock on the door. Even when you're buying a lot of clothes he will ask you why you're buying so many clothes. He make...

Aeropostale / blouse

Jul 10, 2019

Couple of weeks ago my daughter bought a blouse as my kids are regular customers in your store, after the gust wash the blouse got some stain although nothing had happened to the rest of the clothes as it looks something us wrong with the fabric, I called the customer service and the store...

Aeropostale / redeeming point

Apr 28, 2019

This is about the store in Inorbit mall, Hyderabad. You have the most irresponsible employees who are not interested in retaining customers. I have got 1100+ points in my redeeming card That are going to be expired on 31st April.After making us wait for 15 mins, they informed that server...

Aeropostale / rude and unacceptable customer service!!!

Apr 01, 2019

I had purchased 2 pair of jeans for my daughter on march 3rd, 2019. She had picked out the same type of jean, only in different denim washes. After getting home, the one pair didn't fit the same as the ones she tried on so I told her we would just return them and hung them in her...

Aeropostale / never received my daughters xmas gift

Dec 30, 2018

I have called customer service about 5 times.. Calls dropped, managers says they will can you back n never do. N never have I had such a bad experience w an online order like I have w this, not only didn't get my daughters gift for Xmas, but kept calling and they all promise that the will...

Aeropostale / management/scheduling

Dec 21, 2018

My name is Skylyr, I work for Journeys. I have an associate that works for Aero, and myself. This associate has called me crying because her manager (Heidi), continuously schedules her when I do. Heidi is informed of her shifts here at Journeys because I do my schedules before Heidi doe...

Aeropostale / online ordering

Dec 15, 2018

I ordered online for my 11 year old, I ordered a 000R jegging and a 00R hoping they wouldn't be to big but knew I had a local store I could return them to, or so I thought. I tried to return them but they refused because I used PayPal, never stated that I couldn't return them to the store...

Aeropostale / misleading price and not honoring listed price

Dec 15, 2018

I was at Aeropostale store in Westfield mall Culver City, CA last night. At th every entrance there is a BIG RED announcement of prices for joggers and hoodies, and below there are several joggers and hoodies arranged by color. I asked the sales man stating next to the table if these jogger...

Aeropostale / deceptive advertising and rude staff

Nov 26, 2018

I was in the Winchester Va. store on 11-22-2018 When I walked in I was handed a flyer and told the ENTIRE store was 60-70% off. The flyer stated that the ENTIRE store is 60-70% off. When I went to pay for my items I was told the t-shirts were not 60-70% off. This is not what I was told...

Aeropostale / disrespectful and unprofessional manager

Nov 24, 2018

Today, around 3:30PM at Aeropostale located in the Westfield Mall in Culver City, a gentleman who said he was the manager of the store. Although there was no indication my daughter had stolen anything and only went to the dressing room to try on clothes, the manager watched her in the...

Aeropostale / shirts that I ordered online

Oct 02, 2018

Dear Aeropostale: About 2 months ago, I ordered 5 shirts (all Aeropostale brand and approximately $9 each) for myself, I usually wear size XL in shirts. I had only worn the shirts twice, and they all shrunk the second time when I washed them. The shirts now fit my sister who is 11 year...

Aeropostale / tees

Sep 28, 2018

Few things please communicate properly because I purchased from your website and you charged me like I am a millionaire. 1. Ground Duty for Canada $12 - I was not aware 2. I have to pay in USD - not mentioned- $20 My due payment was $48.57 according to the mail received from the company for...

Aeropostale / high waist jegging

Aug 26, 2018

I bought a jegging without tag.. since that was the only piece of my size in the store. After coming home, I noticed the jegging has lint and looks worn. I went to exchange it Within a week since I was traveling in between.. the store people didn't accept because it looks worn and has lint...

Aeropostale / rude cashier

Aug 22, 2018

I traded to your Midland store for school clothes when I went to check out for my second purchase that day the cashier became irritated with me because I didn't know where to line up (there are no line starts here signs) he was very friendly with the people before me even helped them with...

Aeropostale / discrimination from customer service

Aug 18, 2018

aero store in the capital city mall 8/18/18 I (black) presented a 30% off coupon to sales ass 890577which I saw the lady(white) use before me use too I was told the coupon didn't work without scanning it She said she would use hers BUT it expired I said the lady in front of me just used...

Aeropostale / sales person

Aug 17, 2018

Hello, I am writing to inform you of an unhappy experience I just had at your store in Emerald square mall in North Attleborough Massachusetts. I went into the store to exchange 2 pairs of joggers for a bigger size. I had to find them myself since the employees were nowhere to be found...

Aeropostale / worst customer service at aeropostale

Jul 25, 2018

I had the worst customer service experience at Aeropostale store located at Citadel Outlet on 7/24 between 8:50-9:15. My 2 kids, husband & I went into the store around 8:55. Few minutes later I ask for a dressing room to try on 2 pairs of shorts. One was too small so I looked for a bigger...

Aeropostale / service

Jul 12, 2018

I was at the Southlake Mall waiting for the store to open up at 10am . So a little after 10 they open the gate, I walk towards the entrance to go in. They immediately shut the gate, i'm confused now and say well I thought the store open at 10. Both the female workers look at me laugh and...

Aeropostale / service from store manager

Jun 30, 2018

The store manager name is michel, In dophin mall store, miami florida She treated me very bad and in a rude way, I was trying to get my 10 usd coupon and she refused to return back my purchases and use the coupon, I feel i was misstreated and robbed Having the coupon and not be able to...

Aeropostale / didn't want to exchange because the tag was taken off

May 18, 2018

I had purchased 2 Henley shirts and 1 crew at store 00936 Allen Premium Outlets in Allen, TX on 4/20. While removing the tags, we noticed a small tear on the seam of the sleeve. I looked at exchange/return policy and it says unwashed, unworn or defective merchandise can be returned in 60...

Aeropostale / customer service and manager was rude at oak park [email protected]

May 17, 2018

Saturday 5/12/2018, in the evening when went to return a Jacket to Aeropostale, an employee explained to us that they don't have return policy without Receipt. On that we requested to talk to manager to see if there are any option of store credit or anything. We felt that Manager wa...

Aeropostale / mens shorts

May 01, 2018

I made a purchase at the christiana mall aeropostale in Newark delaware on may 1 2018 and I also purchased a few other things as a birthday gift for tomorow may 2 2018 and when I got home to wrap up what I purchase and realized there was a security sensor still attached to one of the item...

Aeropostale / salesperson no 882782 at charleston town center mall wv

Mar 27, 2018

Absolutely annoyed with the "customer service" My friend and I walked in to the store, these two girls working saw us and didn't greet us, Didn't say anything. The whole time that we were in there.. about 30 minutes, no one came up to us. No one said anything to us. It's like we were...

Aeropostale / in store customer service/ harassed and embarrassed.

Feb 17, 2018

Hello, my name is Dustin K. Miller and I am a very loyal customer. I recently visited my local Aeropostale store in the Florence mall location in Florence Kentucky, area code 41042. I absolutely love the company and the service I've been provided ever since shopping. I must speak to...

Aeropostale / complaining about the salesman

Feb 16, 2018

Yesterday (16/02/2018 7pm) I went to your showroom. I was shopping in the store and my sister was carrying my kid and roaming around there. Suddenly one of the salesman wearing army shirt, came and asked my sister not to roam over here because he thinks that it would decrease the sale...

Aeropostale / horrible quality

Jan 09, 2018

I bought 4 polo shirts for work at $10.99 each. After wearing them three to four times, there are holes forming in the sleeves. My polo shirts from Walmart that I've had for 3 years and have worn much more that cost me $4.99 each are still in perfect condition. I will not buy anything else...

Aeropostale / disrespectful or otherwise substandard customer service

Jan 03, 2018

I have been purchasing with Aerpostale online since 2016, never had an issue until november last year after placing two other successful orders prior. My order was cancelled without any plausible reason. I submitted the order again shortly after and the same thing happened. While other...

Aeropostale / customer service

Dec 31, 2017

Hello, This is Hinal Patel, I am regular customer ! I shopped from Chicago fashion outlet mall which is located in Illinois 4 weeks ago, I bought 2 polo men T-shirts for my husband when I came home and saw that store cashiers didn't take it out security tag from that. I am trying remove...

Aeropostale / jeggings

Dec 29, 2017

I have jeggings for my daughter wrong size I went to return no receipt but tags on sticker and label on not price tag 4 digit style number on inside tag "didn't work" and didn't have in store so told me I am stuck with them- that is unacceptable these were just purchased 2 weeks ago- they...

Aeropostale / service complaint

Dec 16, 2017

Hello, My name is Ashley Cozzi I live in IL and shopped at your store in Yorktown mall in IL. Yesterday customer service checking out was extremely horrible especially since the clothes I picked was priced wrong on the cash register than the sign where the clothes were stocked. I saw a...

Aeropostale / product

Nov 17, 2017

I had my daughter go to Towson Town Center in Towson, MD to exchange a pair of jeans on Friday evening 11/17/17 for a different type not realizing she didn't have the receipt with her and they wouldn't even let her exchange the two pairs of jeans . She has a receipt for one pair but not...

Aeropostale / incorrect shipments, tired of sending back wrong items you ship me

Nov 15, 2017

I ordered some jeans November 3rd (order number 10535961) and when I received my confirmation order the website had reversed my shipping and billing addresses. I quickly contacted Aeropostale to resolve this issue and while they initially said I would have to cancel the order eventually...

Aeropostale / kelly manager at east brunswick square mall is rude

Nov 11, 2017

Sat Nov 11th around 4:15pm at the East Brunswick Square Mall in NJ. My daughter purchased a shirt two days prior with a friend. The friend had the receipt and she couldn't reach her to get a hold of her email or receipt but wanted a bigger shirt size. It was on sale for $5 and we found the...

Aeropostale / online shopping

Nov 08, 2017

I was doing online shopping last november 1st but almost all the prices is different from the prices when you check out and then they confirmed my purchases but after a while almost half of it were cancelled. Then after a week i haven, t receive any tracking info about my order which I...

Aeropostale / manager's service

Nov 05, 2017

Greetings! This complaint is regarding the Aeropostale shop in the Citadel outlets, located in Los Angeles. I had accidentally left an adidas shopping bag full of clothes and shoes worth more than 250 dollars. I called the store and the manager agreed that they had the bag turned in to them...

Aeropostale / jeans purchased from panama city fl

Oct 18, 2017

Hi. I am writing this in regards to a pair of jeans that have a manufacturing defect in the back right pocket where they were sewed together and the size posted on the jeans was the incorrect size displayed on jeans. I am the type of person who will not wear cloths until they are washed...

Aeropostale / employees/sizes

Sep 24, 2017

I was shopping at Aeropostale at Woodfield Mall in Schaumburg, Illinois. This is not my first time shopping here and quite honestly I likeAeropostale but I may never shop here again or at least that location. Your employees are very rude and have lack of manners. My younger sister (14...

Aeropostale / sheer crinkled flutter-sleeve crop top

Sep 03, 2017

I am very disappointed with this product. I love Aeropostale, but i'm not sure if i will be purchasing from you anymore. I am a loyal customer, and love shopping here. Now, I know that your return policy states that the product can't be worn or washed, but I wore this product once and it...

[Resolved] Aeropostale / customer service and denied honor of valid coupon

Aug 20, 2017

On August 19th I went to your Abilene, TX Aeropostale outlet store. I want to express my complete dissatisfaction with Sandy (who I was told is the manager).  I had brought a drink with me into the store and in the busy rush near the changing rooms the drink fell and spilled. A nice worker...

Aeropostale / return policy

Aug 16, 2017

I went to my store to return some clothes my daughter rejected. Her grandmother who lives out of state had purchased them on her debit card 1 week ago. I went to the store to return the unworn items with the receipt. The manager stated that the original card must be present to process the...