Complaints & Reviews

employee stole and horrible customer service

On 1/18/20 I was returning around 14 or 15 items that were too big for my son that I had purchased online to...

I want to exchange my hoodie

I have a receipt and I wanted to exchange the shop receptionist didnt wanted it to be exchanged I went the...

aeropostale not opening

I live in Greenville, SC. I drove to Gaffney Sc to only go to Aeropostale on 9/30 Sunday. It takes 45 minute...

I return items with a receipt

I purchase with this company on several occasions. Never had an issue until three days ago brought some item...

manager at westfield aeropostale mall

Im a mother i didnt appreciate the manager being on the phone and acting like an ass towards me... while i...

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

receipt for purchase in new york

I have received an email with the receipt for transaction 229253 for a purchase in New York, USA

1. I've never shopped at this store in my life
2. I've never been to New York in my life
3. When I look online I see numerous other people have reported the same thing

I know that this is most likely phishing or a scam, but others won't and will be absolutely terrified to get an email like this indicating that someone might have access to their banking details.

This company needs to take action and stop this happening

customer service

Everytime I go in there the manager is disrespectful. He specifically follows hispanic customers around as if...

blouse

Couple of weeks ago my daughter bought a blouse as my kids are regular customers in your store, after the...

redeeming point

This is about the store in Inorbit mall, Hyderabad. You have the most irresponsible employees who are not interested in retaining customers. I have got 1100+ points in my redeeming card That are going to be expired on 31st April.After making us wait for 15 mins, they informed that server is down for 6 days. Plz go to the store that is 15 miles away.This is an awesome way of dealing with customers especially when you are a new entrant into the market especially when you have limited to offer for the customers of peninsula.Behaviour of employees is worst when compared to jack and jones, Zara, H & M. Absolutely zero interest in finding out a way to serve customers.

Rude and unacceptable customer service!!!

I had purchased 2 pair of jeans for my daughter on march 3rd, 2019. She had picked out the same type of jean...

never received my daughters xmas gift

I have called customer service about 5 times.. Calls dropped, managers says they will can you back n never do. N never have I had such a bad experience w an online order like I have w this, not only didn't get my daughters gift for Xmas, but kept calling and they all promise that the will ship back what's in stock cause of course things sold out n they and are diffrent prices now.. I wish i would have ordered thru Hollister instead.. I ordered this for black Friday n still have not received my items.. N the thing is that I got them an special and there not even trying to honor but my price, my sister gave her the money to buy that stuff n I Chose this store.. Is sad will never order from this store when I need a gift especially when I need it by a certain time or ever again.. I'm waiting on them to reship my items again.. If not going to better business beaureo..

management/scheduling

My name is Skylyr, I work for Journeys. I have an associate that works for Aero, and myself. This associate...

online ordering

I ordered online for my 11 year old, I ordered a 000R jegging and a 00R hoping they wouldn't be to big but...

misleading price and not honoring listed price

I was at Aeropostale store in Westfield mall Culver City, CA last night. At th every entrance there is a BIG...

deceptive advertising and rude staff

I was in the Winchester Va. store on 11-22-2018 When I walked in I was handed a flyer and told the ENTIRE...

disrespectful and unprofessional manager

Today, around 3:30PM at Aeropostale located in the Westfield Mall in Culver City, a gentleman who said he wa...

shirts that I ordered online

Dear Aeropostale:

About 2 months ago, I ordered 5 shirts (all Aeropostale brand and approximately $9 each) for myself, I usually wear size XL in shirts. I had only worn the shirts twice, and they all shrunk the second time when I washed them. The shirts now fit my sister who is 11 years old, skinny built, and usually wears a S in Aeropostale shirts. I don't think that the XL shirts that I ordered online should fit my sister who is 11 years old. I also did not expect to order shirts and have them shrink after the second wash. I expected to have the shirts that can be worn more than twice, still fit me when I wear them a third time.

To resolve the problem, I would suggest that your industry of clothing be susceptible to fit more appropriately. Your clothing does not fit to a true size, hence the example with my little sister wearing shirts that I should've been wearing. If at all possible your company should start looking for opportunities to make your clothing fit to a true size. The economy is changing rapidly and so are the aspects of women health and beauty. It's almost as if your company expects to have healthy, fit women and men shop at your store. Not every person has the same body shape or tone, there are many different sizes of people around the world. Your company would benefit greatly if you looked for opportunities to make your clothing sizes fit better.

I look forward to your reply and a resolution to my problem and hope that you understand the situation. Please contact me at the above address or by phone at [protected].

Sincerely,
Mekenzie Yonk

tees

Few things please communicate properly because I purchased from your website and you charged me like I am a...

high waist jegging

I bought a jegging without tag.. since that was the only piece of my size in the store. After coming home, I...

rude cashier

I traded to your Midland store for school clothes when I went to check out for my second purchase that day...