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Aeroplan Travel Services / aeroplan miles

1 Canada
Contact information:

On May 15th, 2018, after 15+ years of collecting Aeroplan miles I checked my account to realize they have all disappeared.

After a lengthy call with customer service, they inform me that my miles have been erased because me account has been inactive for more that 1 calendar year. 15 years of collecting, 1 year of no activity, by by over 50, 000 miles.

I was told however that if I simply show proof of using one of the Aeroplan partner companies that my miles would be re-instated.

I've spent the last 6 months tracking down some Budget Rental Car receipts and contacting their customer service department to be credited with the miles I earned back in January. I succeeded in getting these miles credited to my account, I showed all proof to Aeroplan, case closed right? No, I've been informed that since the miles weren't credited back in January, although I rented the car back in January, that "there's nothing we can do sir, the computer system won't let us give you your 50, 000+ miles back, and no there's no one else you can speak to about this."

Thanks for nothing Aeroplan, no wonder you're going out of business.

Sep 25, 2018

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