I have been a customer with Aeroplan for over 20 years (Aeroplan # [protected], Angela Cranston). I did receive 1 email from Aeroplan around October stating that my miles were going to expire in December, but I didn't know the exact date and I couldn't find it easily by going into the website. I tried booking a flight using Aeroplan miles in early December but it just didn't work out. Therefore since I knew my miles were going to expire I used my Esso card to purchase gas on Dec 23rd, 2016 and swiped my Aeroplan card. I didn't think anything more about my points as I knew that I had used my Aeroplan card at Esso. Then on Jan. 2nd I went to book a flight to Vegas for mid January to find that my 103, 000 points were all gone and my balance was 0. I was sick to my stomach and instantly called Aeroplan to see what had happened. They said that there was no record of the Esso purchase that I had made on Dec. 23rd. I told them exactly what I had done and they informed me that I would need to contact Esso and give them all the information regarding my purchase and that Esso would have to submit the information to Aeroplan. I felt pretty good after this conversation as it sounded like it wasn't going to be too hard to get my points back. I contacted Esso on Jan. 4th and they took all my information regarding the receipt #, store location, amount, etc. My aeroplan # was not printed on the receipt and that was why my points weren't recorded. The person at Esso informed me what the process was on their end and she stated that they couldn't back date the entry, but Aeroplan could. She also informed me that it may take up to 2 months to get this resolved. I checked my Aeroplan account on Feb. 18th and I saw that I now had 21 points, but my 103, 000 points weren't reinstated. Therefore I contacted Aeroplan again and they informed me that they received the information from Esso on Feb. 10th and therefore dated the transaction on that date. I told them that this transaction was from Dec. 23rd and the purpose of my transaction on that date was so I wouldn't lose all my points. They said that there was nothing they could do, so he forwarded me to a Supervisor that shouldn't even be in Customer Service and definitely shouldn't be a supervisor. Eric (I think that was his name) told me a completely different story then what I was told when I contacted Aeroplan on Jan. 2nd. He told me there was nothing I could do as the Aeroplan # has to be on the receipt. He was very rude and asked why I hadn't looked at my receipt to ensure the Aeroplan # was on it, then he said that I could have gotten the Esso receipt from anyone, how would they know it was mine. I couldn't believe he was accusing me of doing something wrong. I told him that I used my Visa card to pay for the gas and I can prove that this is my Visa card as the # is on the receipt that I have. I have attached a picture of the receipt below. He pretty much told me that there was nothing I could do to get my points back. Like I mentioned earlier, I have been a customer for over 20 years and I don't feel like this is the proper way to treat someone who has been a customer for that long. Not to mention that it took me a long time to earn all these points (103, 000) and to have them taken away from me is horrible. I'm not asking for anything that isn't mine, I'm only asking for my 103, 000 points to be put back in my account.