Acai burn / Ripped off
This is a complete rip off. the trial offer is not free. You place your order through their website and all you have to pay is a minimal amount for postage and handling of $US4.95. The trick is that the fee is in US currency to be posted in the US not international. The Order Confirmation they sent me via email shows the following:
Summary of today’s charges:
Item Description Price Quantity Subtotal
AcaiBurn Capsules FREE 1 FREE
Free Trial 30-day Supply
Shipping & Handling $24.95
Priority Upsell $0.00
Grand Total $24.95
Your Shipment is estimated to arrive within 4-7 business days.
THE CAPSULES ARE NOT FREE!!!
NZ$59.95 has been deducted from my visa account. When I queried this I got this response on 23 February:
I would like to explain why we have charged you $ 24.95 for the shipping charges:
You have been charged $ 4.95 for the original shipping charges and $ 20.00 additional for the international shipping charges since you are in NEW ZEALAND
I would like to inform you that we ship international shipments via best shipping method. In order to secure your shipment and our Acai berry Pills we charge an extra $ 20 for international orders. I hope you can understand.
I queried this further and have been told that due to currency conversion the shipping and handling fee is NZ$59.95 and that:
We ship one months supply but we offer 14 days to try our Acai Pills and after that if you wish to continue with the Pills after your free trial period gets over then you get charged $ 59.95 for the one months supply.
We shipped one month supply with the 14 days free trial period if you decide to keep the Acai Pills after free trial gets over then you will be charged $ 59.95 for that.
Most people I know usually cant be bothered returning capsules once they have received them.
THIS IS A SCAM, BUYER BEWARE!!
I placed my order on February 15 2008 and still haven't received these yet, today is March 3 2008!!
You have been removed from the autoship program and you will not be receiving any further shipments. As per the Terms and Conditions you agreed to before placing your order, your card will be charged the discounted rate of $59.95 for the full month’s supply of Amazing pills after the completion of trial period.
You will not be charged the $59.95 for the free trial if we receive the package back before the 14 days trial period is over. If the package arrives after that, then you will still be refunded.
Please return the portions of pills you wish to be refunded for to:
PO Box 10233
Des Moines, IA 50381
Please send package back either UPS, FedEx, or if you prefer to ship via USPS, please ask for "Delivery Confirmation". You will be provided with a tracking code - it is very important so PLEASE KEEP THIS TRACKING CODE.
Refunds are processed every two weeks; you will receive an email from us immediately after we have refunded you. Please include correspondence in the package with your reason for return and write your RMA (Return Merchandize Authorization) number CLEARLY on the outside of the package so that we can identify it as yours, which is: [protected]
What we have charged you is $24.95 only for shipping and handling in USD and shipping and handling charges are non refundable.
I can tell you that although it may not be for everyone, Acai Burn amazing capsules personally helped me to lose weight and gave me an incredible rush of new life. I hate to see you go but I do understand how difficult losing weight can be. I'd like to thank you for giving it an honest effort.
Have I addressed all of your concerns or is there something else that I can help you with today?
AcaiBurn Support Team
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