acai berry tropic / unauthorized charge on credit card
I ordered the product on line and was told that if I was unsatisfied I had 17 days to cancel my subscription via email or phone. I received an email stating the same conditions. I sent an email and called twice and spoke with live customer service representatives that assured me my subscription was cancelled. On 2/19/2010, I received another bottle of the product. I called customer service again Kim Clark [protected]) told me there was no records of my email or phone calls and a charge for $88 dollars and change had been charged to my credit card. She appoligized for the misunderstanding and assured me again that my subscription would be canceled. She said she would refund $35.00 for the misunderstanding, but that I would still have to pay the remainder of the charge.