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Acai Berry Pure Advantage / non receipt of product , but charged for it and unwanted membership

1 DC, United States Review updated:
Contact information:

On February 2, 2010, I received two thank you email from this company for my order of Advance Cleanse and Acai Berry Pills. Even though I order a third item, the celebrity tooth whitener, which they said I didn’t order. The special offer was simple, $1 each weight lost products and $9.00 for the teeth plus shipping and handling. They said they have no record of tooth whitner order. I order on-line from my home computer email account. After several weeks, I arrived home to find a postal notice of 2 missed packages that they tried to deliver and that I could pick-them up from the post office. I waited until the weekend to pick-up the package due to death in my family. I was so distracted, I only received the one package containing the Advance Colon Cleanser. I forgot everything after a second member of my family died.

In the meantime, my home computer got a virus and crashed. I was not able to check my email account to obtain the needed information for tracking. This morning, I took the other box back to the post office and asked them to check for any undelivered packages under my name. They check and said, that if they didn’t deliver it, they returned it after 14 days. But I need a tracking number. Today I explained to my supervisor, Mrs. Limerick that I needed permission to access my home account from the office. She granted me that permission. I called the company and explained the circumstances. They said they were having computer problems and could not obtain the needed tracking information, so I asked for a refund for the Acai Berry and the whitener that should have been returned to them by the post office.

They informed me that I was charger $149.95 for membership this pass Friday. I told them I am calling to track the delivery of the product, which means I never received the product and therefore could not evaluate either if their product worked or if I wanted to become a member. This is not fair. After the last funeral on Thursday, March 4th, I admit, I should have had a better frame of mind but I didn’t, I was mourning my lost with family members who were soon leaving Washington to return to their homes. Its not fair, I did not use the colon cleanser because the advertisement said that both products should be used together. Why should I be charged for 2 products I haven’t received, one I did not use, because of their instructions and a membership I don’t want. Usually, the 14 day trial period starts after you receive and start to use a specific product – not while your waiting for delivery. They are not going to refund my money for the 2 missing products or the membership. Please help me.

Sincerely,
Deborah Mayronne
[protected]

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Comments

  • Cs
      24th of Mar, 2010
    0 Votes

    I work for Acai Berry Pure. I'm sorry that you are unsatisfied with our product. Please feel free to contact our customer support center by email or our toll free number at support@tryacaiberrypure.com, Monday – Friday 9:00AM - 9:00 PM EST and Saturday 9:00AM – 5:00PM EST. We suggest email for a faster response. We will be happy to answer any questions or solve any issue that you may have.

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