acai berry and Effective Cleansing Antioxidant / Fraud - taking more money than stated
Can anyone please give me a valid email address of Trading Planet or VIV3 Labs?
I ordered what I was a free trial of both Acai Berry and Effective Cleanse Antioxidant, when going through the details on line, after putting in a promotional code on each the price showed as £1.00 each for shipping and handling. However, the confirmation came back as being £3.95 each. I phoned the company, Trading Planet, to query this, and was told I cannot cancel this. I then phoned my Credit Card company and they put me through to VIV3 Labs which I was told is the same company. The lady I spoke to assured me the order was cancelled and it's a good job too because if I don't send the products back within a time limit, I will be charged £80.00 each!!! I felt reassured, but took a telephone number just in case.
Today 2 packets arrived at my Post Office, so I phoned them and told them I don't want them its a mistake. They will keep for 3 weeks and then return them. Now I'm really worried again how much will the company take from me, as obviously the orders weren't cancelled. None of the numbers I was given have worked now, and the only Trading Planet email, has come back as undelivered. Please can someone give me a valid email address and number to ring? Thanks Ellie