ABSA Bank / credit card

Pretoria, South Africa

I am struggling for over 4 months now to submit a disability claim. I sent all the relevant information to the credit card department. I tried to phone to find out what the feedback is on my claim but am holding on for 10 min plus with no one that ever answer. Also sent a lot of emails to try and get feedback, with no luck. Now credit card department phone me al the time to get money from me. Don't know if they don't understand the term disability claim but the more I try and explain that I am not employed any more because of a disability the more they ask when am I going to pay. I am not going to pay because I do have "Credit life" protection with Absa and they must finalise my claim. Really don't see the reason why it take so long. Had the same protection by other companies and claims didn't take longer than a month???? Please call me on [protected] to resolve this.

Jun 21, 2017

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