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1.6 672 Reviews

Aaron's Complaints Summary

106 Resolved
566 Unresolved
Our verdict: With Aaron's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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7:25 pm EDT
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Aaron's bad customer service

I leased a computer from a local Aarons in Ky, and the sales reps in that store were rude from day one. I honestly don't know why I went there in the first place. They charge $600 well over the store bought price, and you would think there customer service would be great with how they screw people. I was a week past due on my payment one month because I had my jaw wired shut for 6 weeks and I was getting so 5 to 6 calls a day with threating voice mails about how I was ignoring there phone calls and that I haven't even attempted to call them back. They don't take into consisderation of what type of situation a customer may be in. They just are so rude and it has been the worst experience I have ever had with a store. I would never recommend them to anybody.

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3:46 pm EDT
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Aaron's simply awful

I was renting a fridge from aarons rental store and I was having trouble making the payments I dont know how often I told aarons to come for the fridge but they insisted on working with me. I was due to make a payment of 134.00 on friday august 14th and on thursday august 13th they knocked on my door to take the fridge. No notice nothing that they were comming. I had to empty my fridge and freezer throwing most of my food out because of no place to put it. The made a mess in my kitchen and dining room taking the fridge out and scratched my hardware floor in the dining room. The scratches wont come out. This is a new floor recently laid and scratch resistent yet they managed to scratch it. This was not a tv or furniture it was a fridge in the hottest part of the year and they stood by watching me throw food out. They claimed they didnt call because they had no service on their cell. Well they should of called the day before or when I said the other day to set a date to pick up something should of been arranged for pickup not a knock on the door we are here for your fridge.

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2:43 pm EDT
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Aaron's stay away

I've been waiting for a king pillow top mattress order, I placed with aaron almost 2months ago closer to 3months and I haven't recieved the mattress, nor a phone call from the store sayig what the problem is, if the store is unable to get the mattress, they need to let me know so I can go some where elese and get it. I can get it much cheaper at the store where I purchased my bed, i'll just put it on lay-a-way but way cheaper. I ordered it through your lancaster ca store.

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Cappymolly
, US
Sep 27, 2010 8:42 am EDT

Stop me from deleting programs I put in. They are on my #@#$%$$## computer I want them off. I am paying for the computer it is for my use. Not theirs. Control your People. Montoring is montoring, be on it for their personal use is another. Get them off my my personel computer. Until I quit paying for this computer it belongs to me and my aim is to pay it off as my contract says to.

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Melissa L
?, US
Sep 05, 2009 2:50 pm EDT
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Have you called the store? Or going there in person. Don't just sit back and wait for them to call, especially if it's been almost 3 months.

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7:43 pm EDT
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Aaron's awful quality products

We just purchased a flat screen tv on the 11th of Aug, 2009 delivered on the 12th. The picture is very blurry. We called the store about this and they got very belligerent because we want to return it. He refuses to return our money. We couldn't see the tv before because the electric to the tv's in the store was off. This is supposed to be a brand new tv. We need a number to call the corporate office. This store is located at the Linden Ave Dayton, Ohio. Chris the manager was inconsiderate.

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7:22 pm EDT
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Aaron's customer service was extremly rude.

My husband and me, we went to aaron store to rent a sofa and 60 inches tv. I found the black leather sofa, I want, but used, I was a old customer on that store, I ask the manager if he can get me a new one, he said yes, but I have to wait at least a week or two, but for the meantime, there going to deliver the old sofa first until the new sofa is coming. I agree the deal was done. It was april 2009 until this month, the sofa is nothing, every time I have to pay my due, they promise me, and promise me, the manager mr. Tyler, doesn't want to talk to me. I had a appointment with him but he is not there. I was upset, the another manager he's name brent wiggens, to leave and the store and never comeback. Those manager was very rude, because am not white, they were treat me like a garbage. I was paying on time.

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Alicea Gracefully Loved Lizzy
, US
Sep 24, 2015 4:39 pm EDT

I live in the State of Massachusettes, Western Mass to be kind percise have been renting a 60 inch Tv from these people and went behind a month due to financial hardships... These people, From the managers, Supervisors, Sales rep Etc are so rude... .Not only do they leave nasty messages on my phone, but they call everyone on my call list and are nasty with them as well, they had even called my Mother in law and were very disrespectful... The people who deliver and pick up are very unproffessional, , The store called me various times, threatening me, Calling me out my name, no respect for women whats sp ever... They have threatened to send out a warrant, put me in jail etc for one month payment that lapesed! Even after explaining to them that I support myself with my disability, and was just facing a hard ship that Month... They are unjust, Unproffessional and if they were a law against these kind of so called proffessional people, I swear I would pursue one...

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12:24 pm EDT
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Aaron's look for yourself

Attn: Bruce Kemp - President
Jason - Branch Manager, Cedar Park TX - Kim Butler, Customer Service
Kim Butler --

August 31, 2009

"Chronology of Events"

8/31/2009
1. BBB -- Checked with BBB and wrong phone numbers are posted on the website -- I called and was told that was not the office and they had no knowledge on where that would be at. I then proceeded to say that the BBB showed this phone number together with this address and only at that time I was notified of the President office being behind their building. At that time I was put on hold and waited for 17 minutes and I finally disconnected.

5/10/2009 - 8/31/2009 "Research of Cunsumer Complaints"
2. There have been MANY consumer complaints against Aarons and their way of doing business.

6/2009 and a final attempt on 8/31/2009
3. We as consumers have no access to a Corporate Office, when we call we are told each branch is independently owned. How do we supposed to file a formal complaint against such franchise?

8/31/2009
4. Called Customer Service and they were once again unable to help and claimed they could only deal with present clients not previous. Spoke to: Mikira Gatti- rep claimed she had no employee number and opted to give me her last name.

5. 4/30/09
Branch Manager Jason- Cedar Park Office has declined our phone calls and much less honor the so called policy he mentioned at time of pick up. Jason mentioned the following:: " Aarons has a program to where consumer can re-activate account once they are back on their feet." Such policy is not mentioned on Lease Agreement. After acquiring property from our house, Jason declined every attempt from our side to satisfy account. This morning was my last attempt and when I mentioned the so called (false) policy he proceeded to say: "It's only for consumers who pay on time". Why would he even mention this? Obviously consumer is not going to be on time if Aarons has to pick up merchandise, right? This is false information for consumers and a way to easier remove/retain merchandise to keep profiting from such. "Many attempts were done to contact Branch Manager with NO luck".

August 31, 2009 @ 8:40 am -- Last Attempt

As per our conversation this morning I hereby demand a copy of my contract agreement on the:
42" LCD HDTV FLAT - Item # [protected] -- Model -- 42PF7421D SKU-- 7301LD4

It's my right to have a copy of this contract which was never given to me. It was never given to me due to the terms on contract being different from what I initially requested. I hope that by this time you have had a chance to look at our initial contract for the AMANA 26 SXS REFR -- I do hold a contract on this and can very easily see the discrepancies. Since you have chosen to work an agreement that would be fair for both parties I have decided to sue your company under a small claims court. Based on the evidence I have and knowledge I possess I don't see the need of hiring an attorney since the facts speak for themselves. If your company wishes to settle with me before going to court I must let you know what I request the following:
1. "NEW" TV of same quality or better-- Same size -- TV was used at time of purchase, TV was also made in 2006. Aarons has more than tripled the money on
such merchandise. Consumer amount paid: $1611.94
2. Amana refrigerator that belonged to consumer -- Item # [protected] SKU -- 7405AB6 Model# -- ASD2620HRB -- Or better-- Consumer PAID amount $ 1645.22
3. A reimbursement amount of $1000 due to negligence from Aarons and or added late fees/harassment and denying consumer the right to obtain property back.
Consumer spending time trying to reach a peaceful settlement with Aarons. Settlement denied by Jason - Branch Manager

When I started this agreement the request from our part was a 12 month agreement, instead one time we received a 24month then 18 month and as shown on the agreement the final contract was 5 monthly payments of $119.05 for 5 months starting January 1 2008. Clearly it went beyond the initial terms of the leasing agreement. If you should want to settle, I give 48 hours for a response from your corporate office or yourself. Also I must mention that Aarons took advantage of our financial situation and decided to execute contract under no mercy. As we all know the country is under a recession and our President has changed/implement new laws to better help consumers, one of those new Laws is for banks/financial institutions to start cutting APR/Rates and late fees. I will not let anyone else be your victim.

Thank you,

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12:00 pm EDT
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Aaron's what did they do to my computer

Rentinback g to own a compaq computer been paying 90.00 a month for 1 yr and a half for it the keys fell of the keyboard so I took it in and supposedly they had it there well it was wrong keys so the manager kenny hight asked to keep my computer and gave me a rental since im a truck driver I need a computer for log program and pcmiller 20 gps

So I finaaly got back home to junction to find out everyone who worked there was gone no longer working there so I asked for my computer and everything was gone off the computer on me and my computer so after 2 hours of looking for my computer they found it the new staff but when I turned on my computer there in front of the manager james I found out my software for my truck had been erased I asked what happened noo one there new nothing I asked them to put it back on I gave them the disk they said it didnt work they said nothing they could do and I left without anything being done because they said what ever the last manager did they werent responsible for so who is it will cost me money when they werent even suppose to delete my programs just new keys for the keyboard I will have this computer paid of in 3 months after 2 yrs paying on it it only cost 399.00 in walmart I paid 90.00 a month for 2 yrs did I get rip off more ways than one with the price and then they delete expensive software what or were can I get some results I am plenty mad and disgusted with my software gone I need it badly please help and hopefully I can get my software back on my computer the date I picked it up was saturday august 29, 2009 id appreciate a response back on were to go from here they also took my sprint internet card off so I had to reinstall that also and its so slow now wasnt before it has windows vista on it someoen did something to my computer someones responsible and its not me im a truck driver who trusted this companymy name is charles w reed my number is [protected]

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Aaron's service

I was renting a fridge from aarona 61497 store and I was having trouble making the payments I dont know how often I told aarons to come for the fridge but they insisted on working with me. I was due to make a payment of 134.00 on friday august 14th and on thursday august 13th they knocked on my door to take the fridge. No notice nothing that they were comming. I had to empty my fridge and freezer throwing most of my food out because of no place to put it. They made a mess in my kitchen and dining room taking the fridge out and scratched my hardware floor in the dining room. The scratches wont come out. This is a new floor recently laid and scratch resistent yet they managed to scratch it.against you guys. This was not a tv or furniture it was a fridge in the hottest part of the year and they stood by watching me throw food out. They claimed they didnt call because they had no service on their cell. Well they should of called the day before or when I said the other day to set a date to pick up something should of been arranged for pickup not a knock on the door we are here for your fridge. First of all when I signed I signed for a 12 month payment yet every time I called it seemed like the months did not decrease.

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Aaron's manager

to whom it may concern our son passed away in an accident this past month and several months before his death he got himself a 42 inch tv from aarons he was 22 years of age but he was handicapped and he got a check from ssi, my wife was his payee and had to handle his money, so for him to get the tv they had my wife sign the paperwork for him to get the tv, aarons did not tell her by doing this she was also considerd second on the account being responsible for the bill if he backed out he never missed a payment, after his passing someone went into his camper and robbed it for alot of stuff including the tv, we let management now of the theft that is when we were informed of the second party payee my wife, our son has been in the grave a month now and the manager at aarons is still calling my wife over and over demanding payment is the company so big and powerful that compassion is gone they say that no matter what my wife will pay or return the stolen tv.whatever happened to companys writing tragedies off.

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Treasure
, US
Jan 29, 2011 10:38 am EST

Left a message with my child that's under 18 that if I don't make a payment they are going to come and take the T.V.I don't mind them saying that to me or on my answering service but you don't tell someone's child that.What if the parent has not shared that information with the child.I think this is extremely unprofessional and there should be some sort of guidelines they have to follow when contacting the customers.(This was a face to face contact)so they knew that he was under 18.

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Shanda19
, US
Feb 07, 2011 12:43 pm EST

I just rented from aarons yesterday i rented a used bedroom set but still paying almost full price we just got are bedroom set deliverd today and the chest is caving in got a big scratch right down the middle has different drawers scratched up everywhere bed frame is messed up we pay 68 every two weeks i called today and the lady said that she dont remember all the scratches being on there trying to say that i did it then she said someone will be out tommorrow to look at it and fix it then she said i shouldnt be complaining that i got a great deal so i cussed the lady out and i talked to the manager he was no help so i told him tommorow they better come get there *** or im gonna *** it up im not the one to screwed over plus they wanted 3000 for the whole set ha ha i dont think so they lied to me i did a form over the phone so i was going buy what they said that the furniture looked like they told me it was in excellent condition but all well now but i didnt have to pay anythinig yet so thats fine with me they had a deal where u dont have to pay untill feb 1st well all i can say is when they come to get it tomorrow there gonna be pissed probably call the cops everything is destroyed i told them this to i guess they thought i was just talking *** but there all scams even rent a center.

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Emmas1
, US
Jun 21, 2011 7:43 pm EDT

I was renting a laptop and i was a week late on payment.A male by the name of Justin calls me on my cell phone and says he wants payment i said i will be in later i m in a workshop and he starts to comment about my other rental and wants that payment also a week early cause"i don't know how to pay my bills there on time" so i got upset and hung up on him so he calls me back and so i ignore the call and he leaves me a voicemail saying"this is the account manager and when can he pick up the merchandise!" so i called back to speak to the manager and explain i will be in later and i m sorry it was an honest mistake but Justin answer's he says "i m the only one here talk to me i m the account manager the manager is not here when can i pick up the merchandise i want it back you don't know how to pay"..i told him i don't have to give it back i m trying to pay for it and he goes on and on about getting it back i tell him i m not going to listen to you and he says i have to listen to him and give it back..so i tell him i know what u can and cant do and this is my house u don't come here ...he asks me is that a threat? i told him take it anyway you want i know what i can do and starts yelling so i hang up on him he calls back again so i ignore it..so i got my lap top and just took it back i saw the male in the office so i said i m here say those things you said to me over the phone and he just hid in the office til i left i was upset and told the manager what happen and all he said was "ill talk to him" so i said i was going to complain about this he said ok ill call my boss and i have not been back there since i have been a customer there for 6 years and i have bought many things from there and not once have i been treated like this i will never go back there again to be harassed

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Norma3441
, US
Feb 25, 2009 1:15 pm EST

Furniture was delivered 3 days late and items were forgotten and I was told they would not be able to deliver them when I was available. So now that's going to take another month maybe. My living room end tables look ridiculous without the glass on them. This is not a good experience with this company. Juan and jams said that my furniture would be delivered Thursday I didn't get it till Saturday evening about 700pm. now I'm getting the run around as to when they're going to have someone available to deliver the remaining forgotten items.

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Shawn M. Abate
Nederland, US
Nov 24, 2009 3:59 pm EST

i got a computer from Aarons And it keeps going out when i goto the store to have it fixed they tell me it was sold as is no keyboard mouse or cords. to make matters even worse when i contacted dell to see if i could get the problem resolved through them they tell me that the service contract and warrenty has expired that i need to buy a new one. this is not the only computer i have bought thru Aarons Rents that has had problems. i think they sell computers to customers with parts missing inside and do not tell the customer. they also have there own software installed on these computers that are both spyware and trojan virus, s. i just think that if your gonna sell someone a computer that it should at least work and come with all the cords that are supposed to come with it. I WILL NEVER BUY THROUGH Aaron, s Rents ever AGAIN. they are really LOUSY to treat customers this way.

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Some
, US
Mar 12, 2012 11:48 am EDT

My husband and I prefer to make our payments online because of the convenience. We were behind one payment and had already made payment arrangements with Aarons, but for whatever reason we were being called literally 5+ times a day. Not only were they blowing up both my husband and my phone but they were also calling all of our references 5+ times a day as well.

They had also given personal information about our account to one of our references who quickly called us to let us know they had done this. August 28th, we caught up the late payment online and were emailed our payment confirmation. September 2nd, we began to receive multiple blocked phone calls from the store asking us to come by. Today, September 3rd, 10am, we get knocks on the door and to our surprise it was an Aarons associate coming to pick up our rentals because we owed a $10 late fee? When we made the payment online it hadn't said anything about a late fee. The associate who visited us was incredibly rude. Asked us if we ever pick up our phones and if they even work. Why would we pick up blocked phone calls? My husband handed her the $10 for the "late fees" and she left. She didn't even give us a receipt. About 10 mins later the general manager call us and tells us we were a little short on our last payment. I of course informed her that her associate had already came by and collected it. She hadn't even heard anything from the associate yet. Great communication they have. My husband and I are really considering turning in what we have rented from them and going with another company. They will harass you via phone or in person. Beware!

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OMG Really
Louisville, US
Jan 29, 2011 2:37 pm EST
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They were only doing their job as it states in the contract that you sign at time of rental. Pay on time and they will not show up at your door

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Aaron's problems with payments

I have been dealing with Aarons since they took over the Kelly Rentals Company back in February 2009. For the past 3 weeks when I have called in my payment for my account I am asked by different Associates if I am paying on my Son's Account, My son does not even live in North Carolina, he lives in Upstate New York, and there is no reason i should be asked to pay on his account even if he did have an account which he does not have one, Then I also get asked if I am paying on Josha's account I don't know who Josha is but once again I am not responsible for anyone's account but my own.Then I get asked if I am paying on my Husband's account in which my Husband Joseph has paid out his account and wants nothing more to do with Aaron's store at all. You really need to get compenent help in your Lumberton, NC store. If this continues, I will cease all dealings with your Lumberton Store and you can come and pick up the Merchandise. Thank you for your timely attention in this matter. Rose

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Aaron's why my son couldnt get a tv

i have an account with aarons/lawton, ok and have always been on time with my payments. i have always been treated with respect until now i referred my son and everything was a go until (he has a roommate) they only share the rent and utilities and live in separate areas of the house... the roommate was asked sat. morning to also provide a paycheck stub --at which time he asked why but agreed to do so monday am coule the tv still be delivered---well anyways guess he doesnt get the tv and that suckds because i was going to buy some bedroom furniture and another tv in the near future but i guess not now

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Aaron's bad bizz

after renting a washer from aarons for 6 months maybe 8, the dang thing broke!i asked to just pick it up its non fixable, they replaced it with another model i didnt like because their cheap.guess what?thats broke too.did i mention i was holding my payment and then i made it when they gave me the other washer?nowww their all rude on the phone and dont seen to care that i gotta spend 40 bucks at the laundry mat to wash all my family of 5s clothes.in this economy all the payments we make we EXPECTwhat we are paying for is worth it.now tomarrow they just wanna pick it up and thats that!

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martinl1987
bristol, US
Mar 31, 2011 5:41 pm EDT

the Arron are rude here in bristol va we got a couch it already have a burn in it we wentin to take it back to get a cheaper one in they said what we do to the couch we say nutting in they being mean as h3ll we say we are sending it back then his name mike who work there [protected]

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Aaron's broken tv

Me and my wife rented a tv from aarons on florida ave.in baton rouge, we called to report it they did not respond until we called again two weeks after we first reported it, and after that we were scolded by a manager in training, we reported it to the regional manager, and he again lied to us and said he would have his store manager call us and it was another 48hrs, and he said he would get us a loaner tv, they came to pick the tv up and said they would bring the other one in a hour, and we called back two hours later, and the same manager in training, said that he was looking for a tv, now keep in mind that the store manager said he had one for us, when I told him that he became unprofessinal agiain saying he wouuld get it to us when he got ready, I dont know who runs this company but, I think he needs to rethink who they hire, and to make matters worst he told us to report him, and he is a manager in training, so if he does that now imagine when he gets his own store, and the regional manager does not follow up on anything because he said he thouhgt it was taken care of, imagine you have paid your bill for broken goods and there is nothing you can do everybody passes the blame and you got a unprofessinal person running one of your stores, I hope people read this because they take there good customers for granted, all the way up to the regional office. The store is on fla. Ave in baton rouge, and the manager is mr. Bogans

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Aaron's rude, dishonest and need to be closed!!!

Let me just say that Aaron's sales and lease should not be in business to do business at all! They are most unprofessional, unpleasant company/people that I have dealt with in my entire life. I purchased a washer and dryer from Aaron's and I only owe like $80.00 bucks on it. Well, I made a payment at the end of June for my appliances and had not made one this month. Now granted the payment was late and I did receive a couple of calls from Danielle (that B*&$H) in reference to my account. Well, I go outside today to call her back to set up a payment arrangement but before I go, something told me to check my account. I did and to my surprise Aaron's has debited my account (by debit card) $75.74 and my account was overdrawn by $71.00. I immediately called the store and spoke with Danielle. She basically told me that I had called in and authorized Aaron's on the payment. Now, I know I am not crazy why would I authorize a $75.00 payment and only have $18.00 in the bank. I told her that was not true and that she ran my card without my authorization. Long story short, she was very rude telling me that she would send the Sheriff to my house for the merchandise and everything. Then on top of that she hung up the phone on me. I was like WOW this chick needs prayer. I didn't call back instead I said a quick prayer and called my bank (Bank of America) they immediately told me that once the charged posted they would credit it back to my account. Aaron's needs to be put out of business. The mangers are incompetent 2nd rate employees who couldn't make it in a real corporate setting. I hate the day I got the merchandise from them but like I said I only owe $80.00 on it. I will pray for Ms. Danielle because what she doesn't realize is that God is going to convict her for running my card without my consent and putting me in the hole leaving me with no money. So if there are any Aaron's employees are managers reading this comment...I feel sorry for all of you in that God will and is going to condemn your company for how you treat regular paying customers.

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makesomesense
Rick, US
Aug 10, 2009 11:57 pm EDT

Your payment was late. You were guilty for being a deadbeat. You gave them your credit card information. They didn't make up numbers that just so happened to be your's. You should pray that god gives you a better job. Pay your bill on or before the day they are due.

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Aaron's unpaid commision money

Undisclosed employee of a Aarons store in Canada. The employees have earned commission moneys by reaching or passing goals set by Head Office. Now they are saying they don't know how to pay these out to the Canadian Stores.
This is very unexceptable from a company this big. I just wan't to make it knowen to everyone how silly they look not being able to do this.
They are also going to be reported to the ministry.

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6:57 pm EDT
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Aaron's rude managers

I have never in my life dealt with such rude people who are disrespectful, and go back on verbal agreements. My husband had been in the hospital for a week and I could not make my payment on time. I spoke to a man named John who told me he would not wait for my payment that it was unacceptable that I was late. So I told him fine you don't want to work with me than come pick the stuff up he set up a time with me to come pick it up, but the day they were supposed to come pick it up another man called me named kyle he said he was willing to work with me on it. He said he would much rather me own the stuff than come pick it up he was nice and polite and I told him I would be in on the second to pay my bill in full which was only 238.00 he said that was fine.
Then today monday John calls me back yelling and screaming at me that I am stealing his merchandise and he wants it now. That the other guy had no right to tell me that I could come in on the 2nd which would be this thursday by the way and pay my bill. He then proceed to threaten me with saying I was breaking my contract and that I was stealing from him, like he paid for the stuff himself yeah as if.

I have never dealt with such incompetence and rude sales people in all my life. They will make arrangements with you then call you the next day and say you need to come in and pay them for some place that says they want your business they sure don't act like it I would never recommend this store to anyone.

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8:40 am EDT
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Aaron's won't pick up appliance

I ask the store in Parma on Snow Rd to pick up the appliance after waiting for 1 month to get the shelves for the fridge and and the the appliance were very dirty. I still don' t have the drip pans for the stove. The dyson they didn't bring the attachments, finally after 1 month Aaron shows up to ask about my daughters account without bringing me anything for which I had been paying for. I got fed up and call them last wednesday to pick up the appliance and didn't get a call back to find out when hey were going to come get the stuff. My husband call the store and spoke to the store manager Tony and he told us that he wouldn't pick up the appliance until he talk to our daughter, (NO WE DID NOT CO SIGN FOR THEM) HE TOLD US THAT BECAUSE WE WERE REFERENCES HE WASN'T PICKING OUR STUFF UP AND HE WAS NOT GIVING US THE REFUND THAT THEY OWE US. DO NOT DO BUSINESS WITH THE AARONS IN PARMA OHIO THEY REALLY HAVE HORRIBLE CUSTOMER SERVICE AND WE ARE WRITING THE BBB TO FILE A COMPLAINT.

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Pitters111
Byron, US
Mar 28, 2010 3:58 pm EDT

oh yea..the one in warner robins, ga isn't any better..I rented a laptop --got it home and it was nasty..cigarette smell..ewwwwwwwwwwwwwww so I took it back the next day--they were not happy but I told them to credit my account asap--I finally decided to get the dyson vacuum..
it is a very good vacuum but too heavy for me! I plan to clean it up and take it right back.

OH..they messed up the paperwork too..they sent me a nasty gram saying final demand..
HA I had payed up to 1 may on the computer which is much more than the vacuum..
I will not rent anything like this again..a lamp maybe..but not anything like this..

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6:27 pm EDT
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Aaron's nothing but problems

This company abuses both their employees and their clientele. I have requested several times that they fix my merchandise (6 verbally, and 7 in writing) and was told that they would not. They also claim i owe them 14 more installments when by my records they are only owed 5. They constantly harass my roommates and have filled my voice mailbox with messages. i have tried working with them up until this point and I am ready to refuse further payments to them. They threatened one of their employees with his job if he did not gain access to my house to retrieve the merchandise WHICH IS PAID UP UNTIL NEXT MONTH placing his life in danger from my roommates not to mention purpetrating an illegal act. These people are not ethical nor moral. Do not buy from them! Do not rent from them! Have nothing to do with them! They have caused nothing but problems and have even harassed our children.

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anonyMiss
San Diego, US
Aug 07, 2009 10:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Just so you know, your comment about how dangerous your roommates are does not help your case.

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10:01 am EDT
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Aaron's very rude employees

This company is horrible! I have never had more trouble with someone before.

It started in February of 2008. We rented a bed frame from them. Well it took them a week to deliver it, they didn't even put it together, just threw the stuff on the floor and left. The delivered the wrong bed rails so we couldn't even put it together. A week later, we are still sleeping on the floor, they finally come and then they deliver the wrong pieces again! We wait another week and then they finally get the right bedrails, I made them put it together. They wouldn't refund us for any of the weeks that we weren't able to use the bed for. About two days after we had the bed, we were sleeping and the bedrail broke, I fell on the floor. We called them to let them know that we wanted a different bed set. Well three weeks went by, they didn't pick the broken one up, they didn't deliver a new one because they said we weren't paying on the rental agreement, since apparently I am supposed to be paying for broken furniture that I can't use. I said forget it and brought the bed pieces back myself.

For some reason, maybe I was really desperate for a computer, I went back to get a laptop. I have been on time with my payments for the most parts for almost an entire year. Well I lost my job a few weeks ago and it has been very hard to keep up with the payments but I am almost done paying it off and I need the computer for my job. So now they are calling me AT LEAST 6 times a day, knocking on my door almost every day, threatening to take me to court. I paid them $200 last week and have paid them almost $100 this week and they are shutting off my online codes so that I can't pay online anymore because that is how I have been doing things but they want me to make the entire full payment all at once, but if I wait until I have that much money, they are harassing me day in and out. One guy showed up at my house at 9:30pm! I pissed beyond belief. The manager of the store is VERY rude when he calls saying how my small payments are not enough and they won't accept them. Well fine, don't accept them, take me to court. They will see that I have been trying and tell you to suck it which is what I am about to call and tell them to do. Enough is enough. Don't ever rent from this company. Ever. Go with Premiere if you have one in your area, they are the only respectable company like this.

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Update by KAikens318
Jun 28, 2009 11:51 pm EDT

NonnieMouse you must work for them because you are certainly giving them way more credit than those ###s deserve.

They left a message on my phone the other day saying "You came into the store and took care of things a few weeks ago and you said you would be back in two weeks to pay more, that was today and you still aren't here (at 8am), we went to your Mom's house and she said you don't live there, we need to know what is going on."

First off, I never went into the store, I always pay online. Secondly, my mother passed away over five years ago so I don't know who they were talking to but no ### I wasn't there. They have my address on file.

They just feed ### line after ### line to say whatever they can to get you in there and then once you are in the store they threaten you until you pay more than you need to, or they come banging on your door at 9:30pm threatening to call the police because you owe them $20. They are ###s, they have no idea how to run a business. I am thankful for Premiere because they are so much better.

Update by KAikens318
Jun 04, 2009 10:02 am EDT

Does anyone know the number to the Headquarters? I can't find one on their site.

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adkins
Columbus, US
Jun 29, 2009 1:08 pm EDT

wont fix tv been waiting 3 month keep saying part is not in

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Colts Fan
Indianapolis, US
Aug 03, 2009 11:19 am EDT

I was late with my payment and a sales assoicate came to my door, demaning a payment! My wife wrote a check for $220.00 and ask he not to cash it till that friday. That's when my wife payday, so they cash it Thursday that made my wife's checking to be overdraft! I had to contact the District Manager Mr. Fish, I contacted Aaron"s customer care on 08-03-09, on 08-01-09 my t.v. went out, I contacted the store where I lease the 55" Sony at approx.10:30 a.m. left a message for the store manage Tiffany, I wanted several hours because I did not receive a phone call yet! I called 1.15 p.m. finally Tiffiany was there, I explained to her about the t.v. I asked her for a loaner (t.v.) she told me she was over booked and I lived too far! For them to bring a t.v.! I had a birhtday party for my son that day 08-01-09, I rented movies and ect...but I did not have a t.v. in the living room for them to watch! I very sorry I even enter the Aaron's store that day! I had bad service since that day, stay away from the store at Speedway, Indiana store manager is worthless (Tiffany) and the district manager (Dave) is also worthless! Aaron's needs to replace them as soon as possible!

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Shakeea
, US
Jul 01, 2009 4:30 pm EDT

They are horrible! I am familiar with the Aron's in NJ and the Manager over is very rude! I want to contact the President to let him no how his businesses are being run. There mission statement isn't true because the employees at aron's don't care about the customer. OMG if you are an hour late they will call you until you want to give the product back and than they ask you what time are you coming in? I think it's absolutely ridiculous!

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STEPHEN DEJARNETTE
Richfield, US
Jun 28, 2009 7:48 pm EDT

no we have rented the appliance she has her own contract and doesn't have anything to do with ours, she doesn't even live near us.

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STEPHEN DEJARNETTE
Richfield, US
Jun 28, 2009 3:53 pm EDT

I ask the store in Parma on Snow Rd to pick up the appliance after waiting for 1 month to get the shelves for the fridge and and the the appliance were very dirty. I still don' t have the drip pans for the stove. The dyson they didn't bring the attachments, finally after 1 month Aaron shows up to ask about my daughters account without bringing me anything for which I had been paying for. I got fed up and call them last wednesday to pick up the appliance and didn't get a call back to find out when hey were going to come get the stuff. My husband call the store and spoke to the store manager Tony and he told us that he wouldn't pick up the appliance until he talk to our daughter, (NO WE DID NOT CO SIGN FOR THEM) HE TOLD US THAT BECAUSE WE WERE REFERENCES HE WASN'T PICKING OUR STUFF UP AND HE WAS NOT GIVING US THE REFUND THAT THEY OWE US. DO NOT DO BUSINESS WITH THE AARONS IN PARMA OHIO THEY REALLY HAVE HORRIBLE CUSTOMER SERVICE AND WE ARE WRITING THE BBB TO FILE A COMPLAINT.

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JOHN HOLES 2009
, US
Jun 24, 2009 9:01 pm EDT

I had there company tell me I was going to ###ING jail I was like what. He called my family and told them I was worthless cause one missed payment WHO THE ### ARE THERE ### HOLES SO I AM GOING TO DROP OFF THE BED AT THE FRONT DOOR AND BE GONE ### THEM LETS GO TO JAIL ### HOLES

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1:03 am EDT
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Aaron's unprofessional MGr RODNEY

I visited one of your locations (6707 Londonderry way Union City, GA 30291) on Monday June 1, 2009 for the first time. I was really impressed by all the stuffs that Aaron offered. But I had a terrible experience with one of the manager who’s name was RODNEY.
First of all when I worked in the store around 10:00am with my wife he was at the front counter and never greats us, we stood there for a second and we had to walk to him and say hello can you help us please! We told him what we came for and he directed us to someone else, who just came in to work, and he said whenever she is done clock in and ready to work she would assist us. Her name was Lashawn; she did a great job and helped us find what we needed, but she was just a sales associate, so she could not finalize the paper work. She told us that RODNEY would handle it from here. As soon as he came back the first thing he said was do you have any questions? And I told him yes I do. How does Aaron’s work? Because this is my first time, and he explained me in few words how it work just the basic because he did not feel like going through the details. After we had an agreement it was time for me to make a payment and I decided to make a full payment of $938.20. I wrote him a check, and he took it and promised me a next day delivery. He never mention that the check have to be clear by the bank first before he could deliver my product. Two days later I called the store to see what time they will deliver the product, and the person that I gave my information told me that I was not in the system because RODNEY never put it in.
Make story short I was very disappointed of my 1st time experience with Aaron, and I would not recommend any of my relatives to do business with Aaron’s at least not the one at Union City. But I spoke to Nastase Daley, store manager and he apologized and told me that he would try to solve this incident and try to make me a happy customer.

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