A & E Factory Service / non-contract compliance!
My Maytag Plus side-by-side refrigerator died 6 months ago - pathetic as it is only 5 years old - and I called A & E Factory Service who was recommended by Maytag to come and fix the fridge. The cost to fix it was over $300 and the tech told me I could purchase an extended warranty with it. Lesson learned, never do this, but I foolishly loved the fridge and bought the warranty. 3 month later the fridge died again. Called A&E and it took them 3 days to get a tech out and another 2 weeks to finish the repair. Another 3 months later the same parts died again on the fridge; bare in mind this will be the 3rd time these idiots have replaced the same parts. Tech came out and once again said parts wouldn't be available for 10 days. Considering I can ship anything to anywhere in the world in 24-48 hours I find this utter lack of customer service horrid. The night before the tech was suppose to come back I get a call saying they have to cancel the appointment because one of the parts is on back order. Again, a simple and common part for ALL refrigerators can not be found anywhere on the face of the planet - yea right. 8 days later the part finally comes and I have to call to get the tech rescheduled. Supposedly he is to show up between 8-12 am. Again I get 2 calls the night before, one confirming the appointment and the other; 10 minutes later; saying it needed to be changed to 1-5 pm. I decline the appointment change due to the fact I had a doctors appointment that afternoon. The "customer service" agent said she would leave the appointment and figure something else out. The day the tech was suppose to arrive I take a vacation day from work and wait. 12:00 o'clock comes and goes and I call the service center only to find that they changed the appointment on me and never told me. I talk to Nancy, a supervisor who sees the notes about the doctor appointment and says the appointment never should have been changed - DUH! She then tells me the tech is finishing a call and that I would be next. I say I can live with that as long as he arrives before 2:30 pm. At 3 pm I haven't seen the tech so I call back to learn that he was re-routed to a different call. Apparently waiting 4 weeks to get a fridge repaired doesn't put one as a high priority in their book. After discussing the utter lack of customer service with another supervisor I'm told the tech can't come back out until Tuesday. At this point I got the name of the CEO Dale Reader and the address. As soon as I find his phone number he will be getting a call.
I can only recommend in the strongest possible way to NEVER, EVER, EVER use A & E Factory Service for ANYTHING, EVER! They are without a doubt the absolute WORST company I have ever dealt with! How do they expect people to live with out a fridge for 10 days, let alone a month? In addition to NEVER dealing with A & E I would also strongly advise to NEVER purchase any Maytag product EVER! They do not last and the service repair companies are beyond horrid.
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