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A & E Factory Service / unsatisfactory service

1 Los Angeles, CA, United States Review updated:

My Problems start with buying Maytag products, but ends with their preferred appliance repair company, A & E Factory Service. My complete overall dissatisfaction of how A & E Factory Service treats their customers. Having problems with your appliances is acceptable, their service and attitude towards customers is completely unacceptable behavior. I bought these appliances on Maytag’s name alone and though they make a great washers and dryers, their presence in the kitchen appliance department leaves a lot of room for improvement. I find it in these tough economy times, that Maytag and their preferred service A & E Factory Service (Sear’s?) can stay in business with the service that they provide.
1. In 2004, I bought all new kitchen appliances from Maytag, right from the beginning the appliances started to break down, mainly with the range and the dishwasher. Somewhere in the range of 3 times each.

2. Dishwasher is now on its 3rd main brain. I now can diagnose the problem better than some of their own techs.

3. I was treated unfairly and rudely, not only by numerous agents, but the supervisors as well. I never wanted anything for free, just wanted them to stand behind your products.

4. Finally with no help from Maytag, I turned to their “preferred” appliance repair company. A & E Factory Service. I have had nothing but problems with these people and a month later, I am seeking another company to come in and take care of my appliance. Fortunately for me, there are plenty of companies in the appliance business willing to help me out. For this, I am grateful.

5. A & E Factory is now is possession of $158.00 of my money, like a idiot, I paid them up front, thinking they were a reputable business. (Maytag recommended them.) I will try through the court system to get this back.

In closing, buying Maytag has cost me a lot of time, money and frustration. Its not so much about appliances breaking down, its how their company deals with it.

A & E Factory Service is one of the most anti customer service companies I have ever dealt with. Their agents are rude, uncaring, out right lie, never show up for their appointments and from agents, techs, supervisor’s, just don’t give a damn.

What’s ironic is after I decided to have someone else come in and fix my problem. A & E Factory Service immediately sent someone over to pick up the part (Maytag had paid for this, not them1) The only time I could get them to do something is when it involved their money. I’m still out $158.00! LOL. I would never allow anyone in my house that acted like this. They are bullies and I will deal with them in court.

I can only hope for potential new customers, Maytag does the right thing and stand behind their products, but at all cost, stay away from A & E Factory Service, believe me, only head aches and frustration will prevail!!!

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Comments

  • Ke
      11th of Jun, 2009
    0 Votes

    I am a tech, but not for A & E-I would have refused to give the part back till I got a refund.
    After a few weeks with no refund I'd have sold the part on Ebay and told them the tech never left a part.

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