A&E Factory Service review: Not fixed/no show

I had A&E come out to fix a leaking dishwasher. The parts were ordered and then installed. The issue did not get fixed. I rescheduled and there were 3 no shows and one that they did show but said they had no idea what to do. I called to speak to customer relations and was told I would receive a call with in 24-48 hours. I tried that twice but no one called back. I called back and asked for a supervisor and asked for a refund. The billing department is suppose to call back in one to two business days. I will wait to see if this works. If not I will take them to small claims court for the money. Poor customer support and service. I should bill them for my time!