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8X8 / Hosted PBX

Review updated:

Beware of this company. After 8 years of using their service for our business, paying top dollar $400/month and never being late with payments they are requiring 30 days notice to cancel the service. What is the justification of this. They have no fixed costs and no equipment investment to recover. They say it is in the contract but after 8 years It is just greed and an attempt to lock you in to their service. Find a service provider that is more Customer focused.

Cv
Feb 29, 2016
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  • Cv
      Feb 29, 2016

    After talking to their Cancellation department they realized that I had already called in to inquire about cancelling over a month before and so they did not required payment for a complete additional month of unneeded service. Their cancellation rep was very professional and helpful. The 8x8 service while not the lowest cost option for cloud hosted VoIP PBX services has provided very high quality service for the 8 years that we used them (until the business was sold), their customer service had always been good and I recommend them. Lesson learned is to beware of VoIP cancellation policies in online contracts as they may be abusive if enforced to the letter.

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