When i noticed my bank cards missing, I contacted my local office and asked them to discontinue my cards. They said they could not because my wife was added to my account, but she was out of town i explained to them and that she could not come in. A few days later when she was back we checked with them and now my account was 500 $ in the hole. I asked them to cancel the cards again and they did, but when i came in a few days later to pay the negative balance is was the almost 1300 $ in the hole. I asked how this could be and they mentioned all these different fees.
I have made several 250 $ payments on this account to find outt i stilkl owe 800$, then to make it worse they took the money out of my savings account, and have been charging me fees on it because it then was under a hundred dollars and now it is in the negatives.
Bottom line is that i do not recommend this bank because of its lack of customer care and hidden fees. And i have been trying to get them to work with me in taking care of this matter, but the more i pay the further in the hole i get.
Thank you for reading this and hopefully it doesn't happen to you!