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CITBank Reviews 4

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CITBank Mixed feelings about CITBank: High interest rates, poor customer service and website

CITBank is a pretty good bank, if you ask me. They got some pretty high interest rates that are better than what I'm getting from my other online accounts. But, I gotta say, their customer service and website are pretty bad. It's like they don't even care about their customers. I'm so scared to transfer in more than the few thousand I opened the account with because I don't want to deal with their terrible service. I'm just gonna wait 6 months and close the account without a fee. It's just not worth the hassle.

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CITBank Great Bank for Seniors: CITBank Offers High Interest Rates and Helpful Service

CITBank is a great bank for seniors like me who aren't too savvy with technology. The folks at CIT were really helpful when I was trying to open an account, and they didn't make me feel bad about not knowing how to do everything on my own.

I've been really happy with the interest rates I've been getting on my savings account at CIT. In just two months, I've earned more interest on less money than I did in six years at my old bank, PNC. Sure, CIT doesn't have as many employees as some of the bigger banks, but I think it's worth it for the higher interest rates.

I know some people might be hesitant to switch to a smaller bank like CIT, but I think it's important to remember that keeping your money at a big bank isn't always the best option. In fact, I think it's only slightly better than burying your money in the backyard! So if you're looking for a bank that will treat you well and help you earn more on your savings, I definitely recommend giving CITBank a try.

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CITBank Disappointing Bank: Poor Customer Service, Inconvenient Website, and Slow Transfers

This bank ain't that great, to be honest. Their customer service reps can be pretty rude and unhelpful. I signed up for a savings account because they advertised a 2.30% interest rate, but when I actually got my account set up, the rate was only 2.22%. That's not a huge difference, but it's still annoying.

The website is also not very user-friendly. It's hard to find what you're looking for, and they don't send you emails about recent transactions, which is pretty inconvenient.

But the worst thing about this bank is how long it takes for transfers to go through. If you're transferring money from an external bank account, it can take almost two weeks for your money to be available. That's crazy! It takes 2-3 business days for the money to show up in your account, and then another 8 business days for it to be available. And if the money isn't available, you don't get any interest on it. Who wants their money tied up for that long?

Overall, I'm pretty disappointed with this bank. I'll probably be closing my account soon and looking for a better option.

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CITBank CITBank Review: Poor Customer Service Despite Higher Rates

I just wanted to share my experience with CITBank, not to be confused with CITI Bank, as they are two separate entities. I recently purchased two Ramp Up CDs from CIT Online Bank, which allow for a one-time interest rate change if rates increase and you want to take advantage. However, my experience with their customer service has been less than satisfactory.

I called to request a rate change on one of my CDs, but a week later, the rate was still at the original rate, despite my request. When I called customer service, they had no record of my call and could not increase the rate. On another occasion, a CD was maturing, and I was told there was a ten-day grace period where I could continue to earn the original rate. However, when I called six days later to transfer the funds, I was told that the rate had been lowered during the grace period, despite being told otherwise by a previous representative.

When I asked to transfer the funds to my regular savings account, the representative explained that it would take up to 48 hours for the funds to be available, which seems excessive for an internal transfer between accounts. I have dealt with other financial institutions where internal transfers take only a few hours. It has been over 24 hours, and I still do not have access to my money.

I have another CD that doesn't mature until next year, and I am not looking forward to dealing with CITBank's customer service again. I would advise caution when considering CITBank, even if they offer a higher rate than other banks. I have been with Discover Bank for over ten years and have never had any issues. It may be worth sacrificing a slightly higher rate for better customer service and a more reliable financial institution.

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Is CITBank Legit?

CITBank earns a trustworthiness rating of 71%

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Our conclusion: ComplaintsBoard has reviewed CITBank and concludes it's largely legitimate. Interactions with CITBank's website can generally be safe. You can trust CITBank's services, but remain informed and cautious.

CITBank has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of CITBank's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

We looked up CITBank and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

About CITBank

Screenshot CITBank
CIT Bank is a leading online bank that offers a wide range of financial products and services to individuals and businesses. The bank is known for its competitive interest rates, low fees, and user-friendly online platform that makes banking easy and convenient.

One of the key features of CIT Bank is its high-yield savings accounts, which offer some of the best interest rates in the industry. These accounts are FDIC-insured and come with no monthly maintenance fees or minimum balance requirements, making them an attractive option for savers who want to earn a high return on their money.

In addition to savings accounts, CIT Bank also offers a variety of other deposit products, including certificates of deposit (CDs), money market accounts, and IRA accounts. These accounts come with competitive interest rates and flexible terms, allowing customers to choose the product that best meets their needs.

CIT Bank also offers a range of lending products, including home loans, personal loans, and business loans. The bank's home loans include fixed-rate and adjustable-rate mortgages, as well as jumbo loans for high-value properties. Personal loans are available for a variety of purposes, including debt consolidation, home improvement, and major purchases. Business loans include lines of credit, term loans, and equipment financing.

One of the advantages of banking with CIT Bank is its online platform, which allows customers to manage their accounts from anywhere, at any time. The platform is user-friendly and intuitive, with features like mobile check deposit, online bill pay, and account alerts. Customers can also access their accounts through the bank's mobile app, which is available for iOS and Android devices.

Overall, CIT Bank is a reputable and reliable online bank that offers a wide range of financial products and services to meet the needs of individuals and businesses. With competitive interest rates, low fees, and a user-friendly online platform, it's a great choice for anyone looking for a modern banking experience.
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  1. CITBank Contacts

  2. CITBank phone numbers
    +1 (855) 462-2652
    +1 (855) 462-2652
    Click up if you have successfully reached CITBank by calling +1 (855) 462-2652 phone number 0 0 users reported that they have successfully reached CITBank by calling +1 (855) 462-2652 phone number Click down if you have unsuccessfully reached CITBank by calling +1 (855) 462-2652 phone number 0 0 users reported that they have UNsuccessfully reached CITBank by calling +1 (855) 462-2652 phone number
  3. CITBank social media
  4. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 08, 2024

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