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4.3 1472 Reviews

1-800-Flowers.com Complaints Summary

49 Resolved
236 Unresolved
Our verdict: With 1-800-Flowers.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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E
2:51 pm EDT

1-800-Flowers.com operator cut me off after about 15 minutes

I ordered flowers for my girlfriend in Upstate NY for the Friday prior to Valentine's Day. The flowers didn't show up. I sent 1-800-Flowers begin_of_the_skype_highlighting 1-800-Flowers end_of_the_skype_highlighting a message via their website to complain. They encouraged me to call them to seek resolution. I did this, even though I am based outside the US and could therefore not take advantage of their free 1-800 number. The first time, the operator cut me off after about 15 minutes. Her key aim seemed to be to get money out of me, and I didn't think this reasonable under the circumstances.. so I guess she decided to hang up on me! The second time a new operator claimed her computer had frozen. The third operator transfered me to another department and I was then kept on hold for ten minutes. At which point I gave up. Awful experience. I emailed again to point out that I had no success with calling their customer service: no response so far received. No flowers. Nothing. Shocking.

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Rodney
,
Feb 14, 2008 12:00 am EST

Flowers never came and it was Valentines Day. Customer service was no help and flowers were promised by a certain time. I am filing a claim with the consumer reports and also telling my credit card company that I never received the flowers and I am filing a fraud claim.

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Jennifer Linden
,
Feb 15, 2008 11:30 am EST

There are numerous complaints across many Web sites about 1-800-Flowers. It has now happened to two Valentine years in a row, that flowers ordered by my husband from this company were not delivered on Valentines Day. Last year he even paid extra for a Valentines Day delivery. Its the day after and I have yet to recieve the flowers he ordered. It wasn't smart to order flowers from a company that messed up once before, but he had faith. I called customer service to track the order, since I will be leaving my office soon, and they couldn't even tell me where the flowers were. But they did offer me a gift certificate for a future purchase.

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1:16 pm EDT

1-800-Flowers.com beware, no delivery

I had a time sensitive Mother's Day arrangement. I paid for same day delivery and by 6 pm that evening the flowers had NOT been delivered. In fact, they were NEVER delivered, but said they had been delivered two days later, with a signature. Delivery was at a university which was not even OPEN on a Sunday! SO this was clearly false! They only offered a very small partial refund as well as redelivery A WEEK after Mother's Day! All reps are overseas/offshore, yet with American names. They do not care, will not make the customer happy! This is the SECOND time I have used this company and the SECOND time something went wrong! Buyer Beware!

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MarC09
, US
Jan 05, 2010 7:29 am EST

I wanted to send my best friend of over 50 years something special for Christmas. She lives in another state and means the world to me. She loves plants and is especially fond of cactus. My health is not good and I found a site with Christmas Cactus. I thought if I were not around it would be nice for her to have the cactus bloom each Christmas as a reminder of our friendship. I placed the order with 1 800 Send Flowers. Paid $67 for them to be delivered 2 days before Christmas. Instead she received a small tin pot of poinsettias! I was so embarrassed! What a cheap crappy gift. When I contacted 1 800 send flowers and told them how upset I was, they didn't bother to apologize or comment in anyway, instead they sent me an e-mail thanking me for being a valued customer and offering me $5 off my next order!

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3:02 pm EDT

1-800-Flowers.com bad service

I sent this email to customer care. Still no response or phone call!

I ordered 2 all about you bouquets, 1 blooming joy with 1 vase and a card. 3 different orders all sent to one address.

My sisters recieved the 2 all about you bouquet but my mother did not recieve the blooming joy, she recieved a empty vase.

I called that same day and was told someone would call me back. No one called me back. The next day I called and a woman told me they sent out a order to resend it that same day. That never happened. Today, 4 days later, I called again and I was told they would resend my order.

I told the woman... I did not want my order resent. My mother would not be home, mothers day was 3 days ago, and I was just not satisfied with the service and all the broken promoises I was promised. I just wanted a refund for what I didnot recieve. She said to me " theres nothing I can do for you" and hung up the phone.

I called numerous times, left over 18 messages, spent hours on the phone. Only recieved 1 phone call back from a woman who hung up on me. Please, please, please. I spent $211 of my hard earned money and im sooo frustraded that no one is hearing me out. I just want someone to listen to me. Im praying someone would try to understand why this is important to me. My mother recieved a empty vase for mothers day. I have tried to be patient, but im sooooooooooo frustrated because your customer service hung up on me after she told me your company "has wasted one to many flowers" and accused me of lying when I told her I didnt order 3 vases. I can assure you. I am not a liar. I work hard, im honest. I have no reason for putting myself through all this frustration to cheat anyone. All im asking for is for someone to call me and listen to me.

(No one has called, not one response through email) I cannot believe a this company doesnt care about their customers. Therefore I will tell everyyyone I know... Anyone who mentions flower... And anyone with ears... I will tell them not to use 1800flowers!

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yashwanth.258
, IN
Aug 08, 2015 3:56 am EDT

Similar experience for me. I ordered a plant for my friend's birthday as I resided far away from her place. Later we found the plant they kept in website is different from what they delivered. I seriously disappointed as I selected the plant to represents proper feelings.

Don't ever try to order it because you regret later !

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mjhmjh
Thunder Bay, CA
May 16, 2014 10:07 am EDT

I ordered flowers for Mothers Day (2014) and I had initially put the date as the 15th. I caught this before I sent in the order and changed it to May 8. When I checked my confirm, the date was still for the 15th. I called and had the date changed to May 8.
Were they delivered May 8? NO I called and couldn't get through to customer service and had to leave message. May 10 I sent emails via contact us. No response from anyone. My daughter told me they had arrived Sat night so I thought no more about it. Today I get an email from my Dad that the flowers arrived for Mothers Day on May 15. At least they were received...
100% smile guarantee? What a joke. They don't care about customers.

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RR18
Brockville, CA
Dec 23, 2013 3:44 pm EST

frozen flowers. what a mess

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kexy
Smith Falls, CA
Nov 05, 2013 5:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Very unreliable company. Prices are high and quality is so so. I used them before for Edmonton- it was a local delivery. Now they ship overnight from Vancouver. My fiance told me that they just arrived frozen. I would not use them in winter. Period. Pictures looks nice, but what you get is completely different.

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Gtsewa2
, US
May 12, 2013 12:01 am EDT

I ordered for mothers day..sent order on Thursday...now is Sunday at 2am. put a post on FB..got a standard answer...gee whiz...we are sorry..please tell us how we can fix it. Then was ignored. Reported them to BBB and also RCMP as scam artists...They took my money and never deleivered a product.

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Jzee
, US
Mar 23, 2012 12:52 pm EDT

A very bad company. I ordered 4 dozen long stem premium roses cost over $200 and only one dozen was delivered. It was for our grandma'sbig 80th birthday. Customer service only willing to refund the 3 dozens they did not send. How about the not so premium one dozen and the ruining of the occasion? very unreliable !

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can not believe it
Vancouver, CA
Jan 01, 2012 6:20 am EST

DO NOT ORDER FROM 1800flowers.ca. You are going to be disappointed!
First of all, just to be fair I did get refund for the undelivered flowers I ordered. But what 1800flowers.ca had done to me is not forgivable.
I ordered 4 baskets of flowers $89.59 each 4 days ahead of time for my mother's funeral. I requested them to be delivered to a Chapel between 9:00am and 12:00noon for 2:00pm viewing service. I called the Chapel at 12:00noon on that day to find out that there were no flowers showed up. I called [protected] 3 times between 12noon and 12:30pm. I was told again and again that someone will call me back. Around 1:45pm, I called the 4th time and asked to talk to a manager. The answer was I reached the sale department, and the sale people do not have ability to connect me with anyone. The only thing they could do was to leave a message for the manager to call me back. There was nothing I could do at that point the service went on without the flowers and no explanations from the company either. I did get a delivery notification email though said the flowers are delivered at 2:00pm later the same afternoon.
I got a phone call from the company said she was sorry the next day and asked whether I would like to have the baskets delivered to a different location. I wonder what she was thinking.
A very unhappy customer

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saadis01
, US
Apr 21, 2011 3:22 pm EDT

Wish I had researched on the company before... My order was messed up too.

ComplaintsBoard
K
10:01 am EDT
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1-800-Flowers.com failure to deliver flowers

This is NOT resolved to my satisfaction. The savings pass does me no good! I will NEVER use your service again. I relied on you to deliver a gift to my mother. I paid you a week in advance but you kept my funds and then waited till late Saturday afternoon to tell me that you could not deliver the flowers. Much past the time that I could make any other arrangements. My mother ended up getting nothing for mother's day.

I believe that consumers should know that they should be wary of the claims of 1-800-Flowers.com. A lousy email to notify me of their failure of service and their inadequate apology is not acceptable. Why did they ask for a phone number from me when I ordered the flowers? Certainly not to contact me.

I beleive that consumers should know that they are potentially wasting their time and money by attempting to use their service and if they do take a chance with 1-800-Flowers.com that they should do it only if they don't care whether the flowers are delivered or NOT!

Angry Customer

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Dissatisfied with Business World
Poland, US
May 13, 2009 10:30 pm EDT

I ordered flowers for Mother's Day but none were received. When I called to check on why they were not delivered, I was told they could not be delivered until Tuesday after Mothewr's Day on Sunday. I had been promised a Friday delivery date. I was not called or notified in any way about the non-delivery.
The person I was put in contact with to resolve issue was located in Quatemala, Mexico...need I say More...Anyhow, after offering me the order for half price since it wouldn't arrive until Tuesday now, I refused stating that I would never use them again and I thought I should now get the flowers free of charge since their business practices were so ARCHAIC, because they didn't even give me the courtesy of a call or an email to tell me they were not shipping. Anyhow, he told me I would receive total refund and that he would not cancel thje Tusday delivery. TO MAKE A LONG STORY not so long, the Flowers have still never been received, and they won't be. BECAUSE, When I checked my credit card account on-line a couple of days later, I was given the refund, But it was listed as a "RETURNED "item. They must get a TAX WRITE OFF...YA THINK? How many thousands or millions of TAX WRITE OFFS did they get just for this past Mother's Day... THINK ABOUT IT...Is there any Honesty in Business anymore? NO!

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1:54 pm EDT

1-800-Flowers.com scam

Up until now, this has been a legitimate, user-friendly site. Try to believe this: I was unable to update my credit card and new email address on their site. I had to contact customer service -- and then spent the next HOUR on the phone with a Central American rep who could barely understand English, made me spell each word several times, a letter at a time, and we had to repeat this several times. It was incredibly frustrating. I'm dumping this service after 8 years. Ever heard of "web forms?"

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6:36 pm EST
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1-800-Flowers.com they don't care about the consequences to the consumer

On Monday morning, July 6, 2009, I ordered flower from 1-800-Flowers.com because they guaranteed same day delivery. I needed them delivered today. Price was not the issue. I placed the order, they accepted it, charged my credit card and e-mailed me a confirmation. That evening I received an e-mail stating that their florist would not be able to deliver today after all but they could deliver tomorrow and would compensate me for the inconvenience. I replied stating that only if they could deliver in the morning. I assumed if I went elsewhere I wouldn’t get it any quicker.

I didn’t hear back from them so Tuesday the 7th I e-mailed again asking for an update. Tuesday evening I received an e-mail stating that they could deliver the flowers today if I wanted them to or I could cancel. I replied stating that I would like them to deliver if they could today but I needed confirmation.

By 10:00 am Wednesday, I realized that this just wasn’t going to happen. I still had not received a reply. So I e-mailed them cancelling the order. It is so unfortunate that these large companies promise a service, take your money, knowing they will not be able to deliver. It’s obvious that they don’t care about the consequences to the consumer. I wonder how long it will take to get my credit. Any bets?

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8:34 am EST
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1-800-Flowers.com overcharged

Ordered two bouquets (882394 &882396) for Valentines Day, both looked like they were bought in a grocery store check-out line, looked nothing like the picture on the website. One lived for about a week, however the expensive roses arrived with one dead, and survived three days; based on that alone. Never Again!

This really is not my biggest complaint. I ordered these Flowers in the early morning of the 11th of February, to be delivered the same day in the evening. This generated two extra charges. $11.99 for the same day, and $4.99 for the evening (on each bouquet..for additional charge of $38.37 incl tax.

20 minutes after ordering, Bloomex.ca phoned (1-800-Flowers) to advise that nobody under their contract delivers in the evening in my area (suburban London), and the flowers would have to be sent by CanPar (courier); sometime the next business day.

The flowers arrived at 5pm the next day, and 1-800-Flowers processed the credit card charges as if they honored the delivery request I originally requested and charged the $38.37 delivery fee for Flowers that came in a cardboard box by courier a day later, not the same day in evening I requested and paid an extra $38.37 for!

The flowers did not look anything like the picture on their website, and I paid $140.00 for check-out flowers, that would have been $19.98 if I went to the local discount grocery store, no vase, nothing!

I wrote an email to 1-800-Flowers advising that they charged my credit card for the original delivery terms that they could not live up to, and here it is March 1 - and they have failed to reply or credit the difference back to my credit card.

Poor Service, Poor Quality, and Internet Shipping Fee Bandits! NEVER EVER AGAIN!

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6:09 pm EST
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1-800-Flowers.com unauthorized charges

July 09, we had a death in the family, called 1800flowers to deliver for our family. The flowers were never delivered! Called 1800flowers and was refunded the amount and given a discount on future orders, which we never took advantage of, thank God! Since July we have been charged 38.99 several times without authorization. The charges were made by TLG*LIVEWELL, who is obviously in shifty dealings with 1800flowers. WHAT A SCAM. Call your Attorney General and lets demand a class action lawsuit against this company! Also, who knows what type of overdraft fees we all have incurred because of this! 1800flowers should be out of business! My husband and I are pissed and hope to bring justice to all that were scammed by these criminals!

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elizabettys
Chicago, US
Dec 14, 2010 4:43 pm EST

BUILDING CLASS ACTION INFO:

Trilegiant Scam: HELP STOP IT!

Trilegiant is behind more consumer abuse. Take action and contact Freed & Weiss - info @ freedweiss (dot) com (No Spaces), or call, toll free 866.779.9610

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Livid
Pleasant Hill, US
Mar 16, 2010 6:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Just wondering if you've settled your problems with TLG*LiveWell? You really have to hop on this as soon as you discover it happening. Personally, we noticed a $14.99 charge on one of our credit cards. Looking back, we found it had been happening since Sep. '09. I called the 866 number on my credit card statement and got 4 of the 6 months charges to be credited (I hope, they sad it would take a couple of billing cycles to show up). TLG Great Fun stated that I'd have to send a written request for the remaining months charges to TLG Great Fun, Attention: Executive Support, P. O. Box 6100, Westerville, Ohio 43086 by letter or fax letter to [protected].

I then noticed an ad in the right margin from the law firm of Shepard, Finkelman, Miller and Shah offering information about what was being done about Trilegiant. Being quite wound up by then regarding the monumental scam this company, Triglegiant, Inc. and its 14 various entities, was perpetrating that I wrote an email detailing my experience to them. I have since spoken to a couple of their lawyer and feel that they may be of help to all of us. They are NOT asking for money, just information.

If you still have not had complete resolution to your problem you could email them to see if there is anything that can be done. I've looked up the law firm and they appear to be legit and involved in several Class Action suits.

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2:59 pm EST
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1-800-Flowers.com no flowers - horrid customer service!

I ordered flowers for my girlfriend in Upstate NY for the Friday prior to Valentine's Day. The flowers didn't show up. I sent 1-800-Flowers a message via their website to complain. They encouraged me to call them to seek resolution. I did this, even though I am based outside the US and could therefore not take advantage of their free 1-800 number. The first time, the operator cut me off after about 15 minutes. Her key aim seemed to be to get money out of me, and I didn't think this reasonable under the circumstances.. so I guess she decided to hang up on me! The second time a new operator claimed her computer had frozen. The third operator transfered me to another department and I was then kept on hold for ten minutes. At which point I gave up. Awful experience. I emailed again to point out that I had no success with calling their customer service: no response so far received. No flowers. Nothing. Shocking.

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7:39 am EST
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1-800-Flowers.com I'll never do business with this company again

I followed the instructions on the 1-800-FLOWERS website to order a funeral arrangement for a close friend. The website accepted my order for the arrangement to be delivered the next morning. I received a call in the afternoon of the scheduled delivery date to notify me that the arrangement had not been delivered in time for the funeral. The worst part of this is that the representative tried to blame the situation on me for not calling 1-800-FLOWERS directly. Of course, this information was not provided at the time I placed the order. I'll never do business with this company again.

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11:55 am EST
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1-800-Flowers.com unauthorized charges

I am an investigative reporter looking into consumer complants about TLG LIVEWELL and 1800-flowers regarding unauthorized credit card charges. I am looking for people from Colorado who have had this happen to them and would be willing to help with this story. Contact me at heidi.[protected]@kdvr.com

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elizabettys
Chicago, US
Jan 01, 2011 3:15 am EST

Here is some class action info regarding the companies above:

Trilegiant is behind more consumer abuse. Take action and contact Freed & Weiss - info @ freedweiss (dot) com (No Spaces), or call, toll free 866.779.9610

Here's more information:

Customers of websites like 1-800-Flowers.com, Travelocity, Shutterfly, and Orbitz (to name only a few) are reporting mysterious monthly reoccurring charges to their credit cards.

Thanks to marketing tactics (i.e., those pop-up windows) used during check out, without proper consent consumers are accidentally joining club memberships and having to pay for them monthly!

Other tactics include bogus mailings of checks, text messages, and automated marketing when you call to pay a bill by phone.

Most people don't even realize they are being charged every month for a service they never ordered!

PLEASE CONTACT FREED & WEISS IMMEDIATELY if you - or anyone you know - has reoccurring charges after purchasing from any of these companies.

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12:42 pm EST
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1-800-Flowers.com ripped me off

How I loathe it when big companies think they can afford to lose even one customer! I ordered and paid for same day shipping. The next day my order was send to the complete wrong address. 1-800-flowers has a terrible customer service department that likes to make excuses. They would not honor their satisfaction guarantee and I got the run around for days when I asked for a refund. Their goes my $60.00. Since I got no where, I am filling a fraudulent claim with Visa and they will get my money back.

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1:49 am EDT
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1-800-Flowers.com livewell charge

In July, my boyfriend bought me flowers through 1800Flowers.
Today, (9/15/09), We found a charge on his statement of $38.99 by LiveWell. We called the number immediately but their office isnt open until 9am. So we did our research and apparently this seems to be a reoccuring practice by 1800flowers!
The 1800flower representative said LiveWell is their partner company and she said she's never heard of this happening before and that we should handle it with LiveWell.
We are pissed off that a company like 800Flower is still doin business.
We were signed up for something was not mentioned at all by 1800Flowers Representative. This a fraudulent unauthorized charge and I will be making a call to LiveWell first thing in the morning!

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elizabettys
Chicago, US
Jan 01, 2011 3:27 am EST

Anyone in this situation should call Freed & Weiss to join a building class action against the company behind this scam. (It's pretty easy, just call them and tell them your story).

Trilegiant is the company behind this abuse. They use bogus marketing tactics to get people to unknowingly sign up for memberships and then people are charged every month, again and again.

Call Freed & Weiss! Toll free: 866.799.9610. They need to hear from you so that they can move the class action forward and put a stop to this terrible customer abuse.

Email: info@freedweiss.com
Anyone in this situation should call Freed & Weiss to join a building class action against the company behind this scam. (It's pretty easy, just call them and tell them your story).

Trilegiant is the company behind this abuse. They use bogus marketing tactics to get people to unknowingly sign up for memberships and then people are charged every month, again and again.

(Tactics include pop-up windows during checkout at another site, text messages with fake gift certificates, bogus checks in the mail, and automated recordings when you pay a bill via phone).

Call Freed & Weiss! Toll free: 866.799.9610. They need to hear from you so that they can move the class action forward and put a stop to this terrible customer abuse.

Email: info@freedweiss.com

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6:54 pm EDT
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1-800-Flowers.com a non-delivery for a funeral

I am listing this complaint due to correspondence from 1-800-flowers. I am truly perplexed by how many times a ball can be dropped. My advice, use a local florist that will not continally pass the buck.

Refer to the bottom correspondence:

Ms. Davila,

I want it to be understood that when I spoke with Derrick on 9/13/2009, my instructions were not to cancel the order, but according to Derrick's instruction to... make the order right.

That is why he actually took my husband's cell#, (as I am a teacher) to make arrangements to have flowers sent to our neighbors at 1-800 - flowers expense, since it was your company's mistake.

Again, another miscommunication when I feel as if I have communicated in a clear and concise manner. I am definitely not someone who wants a free handout, (especially when your flowers would not benefit me), but I am someone who had enough faith to believe that when a company "screws up" as much as 1-800-flowers, they would have the decency to be true to their word. That did not happen.

I am perplexed as to how all of this could have become so convoluted. Again, I chose not to cancel but to rectify. I wanted nothing more than what was the 'right' thing to do. It is well beyond that now. Time has passed and this was a lost opportunity. I am sad to say it was because I put my faith in your company to undo the wrong. Instead, just more passing the buck.

N.M.
Salem, VA

> Date: Mon, 14 Sep 2009 17:09:16 -0400
>
> Subject: 1800Flowers.Com Order #W00542402942079 (KMM17836893V60242L0KM)
> From: [protected]@1800flowers.com
>
> Dear Nancy,
>
>
> Thank you for contacting us.
>
> Nancy, we are so sorry that you had such a problem with this order. We are sure we would feel frustrated too if it had happened to us. Please rest assured this is not the standard of our service.
> We apologize that this happened to you. We know you wanted to show your neighbors how special your friend was. Unfortunately, since your order has been canceled after your phone instructions of 09/13/09, we are not longer able to make a redelivery to the family's home.
>
> We totally understand and this should never have happened to you, it is not the way we do business. We are so sorry; we would feel the same way.
>
> If you have any other questions or concerns, please do not hesitate to contact us at the address listed below.
>
>
> Sincerely,
>
> Aida Davila
> Sales and Service Specialist
> [protected]@1800flowers.com
>
>
> Original Message Follows:
> ------------------------
> Customer Service Inquiry:
>
> Request Date:09/14/2009 16:03:13

> Order Number:W00542402942079
> Order Date:09/12/2009 00:00:00
> Recipient Name:Marie Wade
> Category:Feedback
> Comments:To Whom It May Concern:
>
> Late Friday evening, our neighbors became aware of the passing of a parent of one of our dear neighbors.
>
> I was asked to take up funds and place an order with 1-800-flowers, to show our respect and sympathy for this dear friend.
>
> I placed the order before the 11:30 time limit Sat. AM for a same day delivery. After myself and my neighbors went to the funeral home on Sunday, the 13th, there were no flowers represented from our order. I went to the funeral director to see if perhaps there was some mistake, and he said that no flowers were received from our party.
>
> I immediately called 1-800 flowers and spoke with Derrick. He apologized and initially offered me 20% off for the order that never arrived. I told him that was totally unacceptable, and he told me that he agreed, and since it was Sunday, he would have someone from 1-800 flowers call me on Monday, and right this embarrassing wrong.
>
> Derrick said that your company would send an order of flowers directly to the home of the family, with an apology note, stating the intent of the neighbors. He also said that there would be no charge for the flowers that were never delivered.
>
> Today, being Monday, at 3:50, I never received a call from your organization, and what Derrick promised was not honored. I just spoke with Donna, and she told me a full credit would be given. There was no other offer. I do understand that, but how many times can a ball be dropped by a company?
>
> Thankfully, we do not have to rally for such an occasion often, but I am truly embarrassed to have to give neighbors their money back, (begging their fogiveness), and replacing sympathy with apologies to the family who lost a loved one.
>
> The berieved family is prominant in our community. I plan to advise each of my neigbors and all who will listen, to think twice before using 1-800-flowers. This was a time when it really mattered to 'get it right'. Sadly, there was no follow through on any level, when I played by the rules and trusted what 1-800-flowers said, in regard to same day delivery.
>
> N.M. Salem, VA
>
>
>

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3:44 pm EDT
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1-800-Flowers.com unauthorized charges

I ordered flowers through i800flowers. 1. They sent the flowers but didn't include a card. 2. After I complained they said they would give me a 20% discount on my credit card; I received 10 % 3. They authorized tlg live well to charge 38.99 to my credit card account. I did not authorize this charge. I do not want to belong to tlg live.

I will never again order from 1800flowers!

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Valerie
Valerie
, US
Oct 31, 2008 10:17 am EDT

We make many orders with 1-800-flowers On 1 order my wife clicked to do a survey. She did the survey and we were hit with $11.99 charge from TGLivwell. She never gave her credit card info. They got it from 1-800-flowers. It asked if she wanted a discount on next order. Of course you would say Yes. Apparently, this enrolls a person in Livwell. They then charge $11.99 a month ongoing.

This is the sneaky, low integrity crap that businesses do to try and stay below the threshold where people stop the charges. Integrity applies at any dollar amount. The strategy here is to make this a low enough amount that people will not notice it. It is time people noticed. Integrity matters in business. Full disclosure matters no matter the amount.

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4:43 pm EDT
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1-800-Flowers.com missed delivery, again

My complaint is the same as many others... Not delivered on a special day. Flowers ordered well in advance so that they would arrive on the birthday of a newly deceased spouse so that hopefully, the day wouldn't be so painful. Flowers weren't delivered and when I called the next day, 1-800 offered to send them the following day at 50% off? What good would that do? Give me a break. It seems that the only part of their service they can do in a timely way is to make sure that the billing is done. The billing is done the day of the order... Not the day of the delivery? Never, never, never order from 1-800-flowers. Thank goodness I used my american express as they suspended payment immediately.

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Bikranes
, US
Jun 19, 2010 3:13 pm EDT

I had recently ordered flowers for mother’s day, I ordered a few different orders one to may mother in NY with flowers and candy, and one to my wife in FL.

The order to NY made it there fine and was left at the door, the order in FL: I was called the day before mother’s day at 7:30 PM and told that the driver was trying to reach me all day. This is not true as I was home all day, the driver then said he would deliver it the next day which was mother’s day and I said fine.

At 1:00 PM on mothers day I got a call from India it was 800 Flowers and they said the driver made a few attempts to deliver and that they would have to reschedule the delivery for another day, WHAT ?

I explained to the young lady that barely spoke English that this was mother’s day and delivering the flowers and candy on another day was unacceptable not to mention the driver never made a delivery attempt.

I was promised a call right back, never happened and as of today I still have not got a refund.

I have used 800 Flowers many times before and consider myself a good customer I guess they don't view me that way and really don't care.

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Karyn
,
Mar 25, 2008 12:03 pm EDT

I ordered a simple arrangement for my mother for Easter. As she loves bold colors, I ordered a hot pink roses and alstromeria combination that looked fantastic online. When it arrived, it contained not hot pink roses but red roses (2 of which died within 2 days of arriving). The difference is not minor, especially when you pair red roses with hot pink alstromeria. When I complained I was informed that the fine print says they "sometimes" have to make substitutions. I would hope that such substitutions were actually THOUGHT about before doing something so ill-considered. Flowers are a visual gift and are generally selected visually. No one asked if this substitution was acceptable to me. If they had, I would have said no and made another selection. So the lesson here is simple. If you care about what the flowers look like, don't use 1-800-FLOWERS (aka ProFlowers). I certainly won't use them again.

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esj0909
, US
May 10, 2011 4:48 am EDT

This is the absolute worst company ever, they took my order to be delivered on Mother's for the rep to enter the wrong damn date and then told me there was nothing they can do about it. they then offer to deliver them for free the next day. i call the next day and now the flowers were no longer in stock, then they claimed to have found a florist that has the flowers and can deliver them. they finally deliver the bouquet and they sent the wrong damn bouquet and a smaller one at that. i have been calling and getting in there a** every hr and i will continue to do so until they deliver the right damn bouquet.

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mommyofone
, US
Dec 18, 2013 5:37 pm EST

I ordered flowers for same day delivery on 12/17/13. I never received any status updates for my order. When I finally called customer service on 12/18/12 at 5 p.m. they said the order would go out in the morning. This is unacceptable. I ordered these flowers for my best friend who is terminally ill and could pass away any minute. They said they could not find a local florist in her area that would take the area. I got on the internet and found five florists in that area on my first try. I called the first one on the list and they are going to have an order out for her first thing in the morning. The flowers were cheaper and so was the delivery fee. I will never do business again with 1-800-flowers. I highly recommend before you order from 1-800-flowers to call the florist directly yourself first.

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mommyofone
, US
Dec 18, 2013 5:33 pm EST

I ordered flowers for same day delivery to my friend who is terminally ill and on Hospice with Stage IV Breast Cancer that has spread to her brain. I placed the order on 12/17/2013 to be delivered. As of 5 p.m. 12/18/2013, still no updates on the status of my order. I finally called them to find out that the flowers had not even been sent and they were scheduled to have them sent out on 12/19/2013. When I called and spoke with customer service, all they could tell me is that none of the local florists would fill the order and they were rejecting the order. I went on the internet and searched for local florists in the area and placed a phone call and within 5 minutes I have an order going out first thing in the morning and it was cheaper and the delivery fee was much less. I will never do business with 1-800-flowers again. I will call the local florist and place the order myself. If you want something done right the first time and on time, I recommend you do it yourself.

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1800babe
st louis, US
Sep 04, 2010 11:00 pm EDT

I was in the floral business for over 35 years and I heard all the complaints posted over and over again. You take a big risk ordering anything over the internet expecially something as personal as flowers
for a special occasion or person. In the future i suggest to anyone ordering flowers to always have on hand a local florist and deal with only them. If you maintain a close personal relationship with them they will always strive to keep your business, because as we all know that trust and loyalty is earned. When orders were processed on busy holidays the on-line or wire service orders were usually second in line to our more personal or home accounts, because we knew that they were our bread and butter so to speak, I'm not saying that we didn't take the utmost care with the others, we always strived to give the customer what they wanted . hope this helps all dissatisfied onlineflower buyers.

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10:19 am EDT
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1-800-Flowers.com mother's day complaint

1) I spent 90CAD on the bouquet (Fields of Europe) including all the special surcharges for morning delivery, etc. The delivery was late and my mom decided to go shopping after waiting for four hours at home. The flowers and vase were left at the door in a box while she was away, not arranged.
2) On the web picture, I saw bright yellow lilies, red roses and daisies... but the box at the door contained white carnation, chrysanthemum and some small purple flowers. Chinese only send white flowers on funerals... Imagine how my mom would feel on Mother's Day when she opened the box!
Being an ocean apart from my mother, I naturally would have to put a lot of trust in the internet service providers for gift delivery because occassionaly I want to show her how much I love her and miss her... I feel betrayed by 1800flowers not because of the $$ I spent on some grocery shop quality flowers but when I imagine how my mom must have felt opening up the box of white carnation and mum... the disappointment on her face...
I am usually quite easy-going but this time I have to let everyone to know my experience... I would not want to see another disappointed face because of 1800flowers.ca...

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L
Los Angeles
Los Angeles, US
Jun 01, 2009 4:23 pm EDT

I had the exact experience on Mother's Day. I ordered the same arrangement you did. One for my mother and a second for my Mother N Law. My mother received her flowers, but they were nothing like the pictured arrangement. My mother n law never received her arrangement even though I paid extra for each delivery to be on Saturday. I called customer service and they canceled my mother n law's order and stated that they would issue a full refund. Two days later my mother n law's order arrived at her house. I still haven't received the refund. I emailed 1800flowers and the customer serv rep Ashley Gerhardt replied stating they had processed a full refund on 5/10. I never received the refund. I called customer service today 6/1 and spoke with Marc who said there was some kind of problem that they were working on and someone was going to call me regarding this order. So apparently Ashley lied when she said it had been taken care of. I won't hold my breath regarding the phone call and I will file a complaint with my credit card company. Don't use this service it is a rip off.

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allen R
Solvang, US
May 29, 2009 12:20 am EDT

I agree completely, I ordered an expensive set of flower for mothers day to be delivered on Saturday. But these thugs, cheaters fake the delivery and posted delivery date on thier website, but the floweres were never delivered even after contacting thier automated online reply system.
I finally requested full refund after two weeks, still waiting for it.
These guys should be shut down. I will do my best to ask CA atterny General to invetigate this company for misrepresentation and misleading and taking advantage of people.

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ACS1107
High Point, US
May 12, 2009 12:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This is really disappointing to hear. I have always wondered what the flowers you have sent look like when they get to their destination. No one is going to call you and say "Hey, thanks for the flowers, but they look like you picked them and mailed them yourself!"

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7:53 pm EDT
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1-800-Flowers.com delivery and condition of product

I placed an order on 5/5/09 for delivery of a flower basket by 5/8/09 (In time for Mothers Day).

I received a confirmation that my order would be delivered by 5/8/09.

On 5/9/09 I received an e-mail confirmation that my order was just shipping and would be delivered by 5/8/09. Excuse me? It just shipped, obviously it was not going to make it there as promised.

I contacted the company by e-mail and advised them I would never order through them again as this was the 2nd time this happened with this same company. They sent me a "credit of $20.00" for future use :(

My Mom received the gift basket today 5/11. The box was damaged, the basked overturned and dirt all over the place. It was supposed to be the daffodil garden. The tips are broken on the plants that have started sprouting. Not only was her Mother's day gift late, it is totally defective. But hey, I have my $20.00 credit for future purchase!

So much for their 100% satisfaction guarantee.

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Update by JGooch
May 18, 2009 1:56 pm EDT

Followup from my earlier post -

As a result of 4 phone calls and 12 e-mails which included sending photos of the damaged product, 1800flowers finally sent my Mom a new flower basket. Of course they didn't have what I originally ordered but claimed to have sent a higher priced item. It appears based on their site, it does cost approx. $10.00 more. Also it was delivered by a local florist, not shipped UPS. It took one week of both me and my mom contacting them to get this straightened out. I was told, in my final conversation with a customer service supervisor, that my order had been deleted and they could not validate my complaint however by sending my e-mail confirmation and my order number multiple times, they were able to correct it. Grrrr...

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6:30 pm EDT
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1-800-Flowers.com no delivery/poor service

I placed an order for one of the Mother's Day specials that were so heavy advertised both on television and interent. The delivery was set for Saturday by my choice to account for the Sunday rush. No delivery! Calls to their tracking dept phone number would be disconnected each time I would either speak, or manually enter my order number. Today no luck either by website tracking or telephone. After multiple attempts and waiting on hold for twenty minutes I spoke with "William", operator or something another #48269. He spent another forty-two minutes between my being on hold, and stating that he was unble to find my order, he can't access it, and then as I watched on the websit tracking my order SUDDENLY appears a second time and is entered as 5/10 instead of 5/8. Note: the order from 5/8 was still displayed. He says after all this that the order cannot be filled due to the heavy volume of Mother's Day, yet had no answer as to why no delivery could be made the day prior. After all of this I then see an entry on the website tracking utility showing that I had cancelled the order. These people are as "fly by the seat of your pants" as I've ever dealt with. On top of all this my demand for a confirmation email as to my card being credited back has yet to come, and they "should" have the card credited back within three to five business days. I am furious! Not to mention that my girlfriend in Texas and her mother, to whom I was sending the flowers (from Ohio) are without any flowers for Mother's day! I have utilized their customer survey and filed a complaint with their in house customer service. I cannot help but think that it too will be met with the same high level of service, interest and satisfaction (sic) in which the initial order was dealt with.

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Unsatisfied Customer May 12 2010
Abington, US
May 12, 2010 9:10 am EDT

I want to add my comments to the list of complaints about this company.
When I called to report my dissatisfaction in the quality of the flowers, the 'customer service' person was rude. My Mother's Day flowers never opened, instead I was left with a bunch of dried up and shriveled buds.
Please save yourself the aggravation and order from a more customer friendly and reliable organization.

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3:58 pm EDT
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1-800-Flowers.com did not deliver flowers

I ordered flowers for my mother on Friday before Mother's Day. They were to be delivered on Friday. On sunday, Mother's Day, they still had not been delivered. I had not been notified that they were not delivered and when I called for status, I was told they didn't know why and all they could do was reschedule for Tuesday. Told them I wanted my money back and they told me 5 - 7 business days to credit my credit card. I work in service. To credit a card, you chose the credit option and run the transaction. When you post that days receipts, the credit goes through just like a charge. They can take my money but not deliver as promised? NOT good business practice. I will NEVER use them again and will tell EVERYONE I KNOW about their incompetance and poor customer service.

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1-800-Flowers.com Customer Reviews Overview

1-800-Flowers.com is an online retailer specializing in floral arrangements and gifts. They offer a variety of products including fresh flowers, plants, gift baskets, and assorted food items. The company provides services for a range of occasions such as birthdays, anniversaries, and sympathy expressions. Customers can place orders through their website or by phone, with options for same-day delivery and international shipping. The site also features a selection of add-ons like balloons and chocolates to complement purchases.

1-800-Flowers.com In-depth Review

Website Design and User Experience: The website design of 1-800-Flowers.com is clean, modern, and user-friendly. The layout is intuitive, making it easy to navigate and find the desired products. The search function is efficient, allowing users to quickly find specific items or browse through different categories. Overall, the website provides a seamless and enjoyable user experience.

Product Variety and Quality: 1-800-Flowers.com offers a wide range of products, including fresh flowers, plants, gift baskets, and gourmet treats. The variety is impressive, with options for every occasion and budget. The quality of the products is consistently high, with fresh and vibrant flowers, well-packaged gifts, and delicious treats. Customers can trust that they are receiving top-notch products.

Ordering Process and Customer Service: The ordering process on 1-800-Flowers.com is straightforward and hassle-free. The website provides clear instructions and prompts at each step, ensuring a smooth transaction. Customer service is exceptional, with friendly and knowledgeable representatives available to assist with any inquiries or issues. They are responsive and go above and beyond to ensure customer satisfaction.

Delivery and Packaging: The delivery service of 1-800-Flowers.com is reliable and efficient. Orders are delivered promptly and in excellent condition. The packaging is secure and protects the products during transit. Whether it's a bouquet of flowers or a delicate gift basket, customers can trust that their items will arrive fresh and intact.

Pricing and Value for Money: The pricing of 1-800-Flowers.com is competitive and offers good value for money. While some products may be on the higher end, the quality and presentation justify the cost. The website also frequently offers discounts and promotions, allowing customers to save on their purchases. Overall, customers can expect to receive excellent value for the price paid.

Customer Reviews and Ratings: 1-800-Flowers.com has received positive customer reviews and ratings. Customers appreciate the quality of the products, the reliable delivery service, and the excellent customer support. The website also features customer testimonials, providing further assurance of the company's commitment to customer satisfaction.

Return and Refund Policy: 1-800-Flowers.com has a fair and transparent return and refund policy. If customers are not satisfied with their purchase, they can contact customer service within a specified timeframe to request a return or refund. The company strives to resolve any issues promptly and ensure customer satisfaction.

Additional Services and Features: In addition to their wide product selection, 1-800-Flowers.com offers various additional services and features. These include same-day delivery, personalized messages, and the option to add extras such as balloons or chocolates to orders. These additional services enhance the overall gifting experience and allow customers to customize their gifts.

Overall Experience and Recommendation: Overall, 1-800-Flowers.com provides an excellent online shopping experience for floral and gift needs. The website design is user-friendly, the product variety and quality are impressive, and the ordering process is seamless. The reliable delivery service, competitive pricing, and exceptional customer service further contribute to a positive experience. Based on these factors, I highly recommend 1-800-Flowers.com for all your gifting needs.

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