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1 United States

I am writing this complaint with extreme frustration for the terrible experience I have had with your company. I bought flowers from you which were delivered on Jan 23rd but I never received a receipt for it. I understand you had my incorrect email address originally, but I have now called you 4 different times over the last 3 days and spoke with four different agents (Shabone, Angela, Diane and Roana) who have all confirmed my email has been corrected and promised I would get an email same day, and I am still waiting for it.

This is unacceptable and has been a big inconvenience for me. I don't understand why is it so difficult to send me a simple receipt for flowers I have already bought and were delivered 3 days ago??

I had also asked to speak with a manager to assist me and was told by Roana I could only send an email or complaint on-line, which has just added to my frustration with your company.

I hope someone reads and takes this seriously, and takes some action to address my issue ASAP.

Jan 26, 2019

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