ComEd review: no response after payment

I went through the Helping Hand Program, to get my electric turned back on, Ive been off for eight months. Customer service recommended the program to me. You have to fill out your paperwork, provide all financial stubs and ss. cards for everyone in the house hold. I completed everything. We are under the allowed monthly income they. Then went and paid my half of the amount owed ($6210.00) The web site for helping hands said you make your payment once you've been approved.
Gave them my receipt for proof To lieheap They submitted everything to Comed. And after a week no one can give me an answer to why they haven't even put in an order for my power to be turned back on. It should have been a matter of 2 or 3 days. They just keep giving me the run around, telling me to call back everyday?