The complaint has been investigated and
resolved to the customer's satisfactionResolved ComEd — illegal practices
resolved to the customer's satisfaction
Either I or may Bank made a mistake, and sent my mortgage payment of 774.52 to Comed, and my $48 electic payment to the mortgage company. So all I asked was Comed to give me bakc the money that was mistakenly sent to them. This happen on 2/13/2009. Comed was notified on 2/20/2009 when I found out from my mortgage company about the error. As of today 3/17/2009 Comed has not returned the money I no consider it stolen. I have been on the phone with them several times. After hours of being on hold, I am told I have to prove it was a ligimate mistake. I faxed the infomation they requested on 2/20/2009. Next I am told I have to end my budget rate plan, and pay everthing build up, even though the orginal bills was $48.00, and I have never been late with my Comed Bill. The budget plan is suppossed to keep rate at the same rate though out the year, so some times I owe them, sometimes they owe me, in the end it balances out. I end that plan like they requested a bout a week after the first call. Next I am told they will not issue a refund (It's not a refund, it's money they stole) untill 30 days after the end of the budget plan. I have tried to talk to supervisors, they are never there, I have ask for call backs I never get. I got one voice mail saying the same thing as everone else. How is this legal? One I told them it was an error, they should have sent the money back immediately. If they had sent me $726 dollars that wasn't mine, I would be in ail by now. I they were any other company I would have told them to go to hell and never ever use their service again. But because there it no other electric company, I am stuck. This company's officers should be in jail.
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