ComEd / Commonwealth Edison Companybeing charged a deposit

K Nov 17, 2018
This review was posted by
a verified customer
Verified customer

I am being charged for a deposit that is way too much because I had been late paying. I have never been turned off and you already charge me late fees but I still manage to pay my electricity bill. I can put this on auto pay seeing I forget to make the payments but being late should not justify needing to pay a $283 deposit. The customer service rep was not helpful at all and really refused to help me by solving my problem nor by putting a manager on the phone. He eventually put me on hold to speak to someone but then the phone hung up afterwards as if it was on purpose. That is no way to treat customers that may be having trouble or not having trouble. I don't live in a project as if I am poor. I make well enough to pay my bills. This bill just slips by me for some reason.

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