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Coles Supermarkets Complaints & Reviews

Coles Supermarkets / abandoned trolleys

Elaine Radford on Jan 19, 2019

Once again Dundebar road Wanneroo 6065 Perth WA looks like a mess again with all the Coles Trolly's littering the street. There are at least 9 of them on both sides of the road by the Council Offices why can't the trolly collection team collect them every couple of days instead of leaving them...

Coles Supermarkets / milk

Wilfred Finger on Jan 17, 2019

I had another bad experience at Coles Port Melbourne. today I remember where the receipt was, so on principle​​ I returned to put right the failure of shelf price not eventuating​ at the check out.​ Mary handled the situation very well and I got what I orrigionally​ believed was a bargan.​ while...

Coles Supermarkets / customer service

sally webster on Jan 15, 2019

I shopped at coles in boronia this afternoon 15/01/2019 at approximately 2pm and went thru a register and the staff member's name was hilary. No greeeting, no smile, no farewell. Sour faced and she was also rude to another staff member at your store. How do you employ staff like this. Get rid...

Coles Supermarkets / coles mastercard gift cards

Susan.Kerr on Jan 13, 2019

I was given a $100 Coles Mastercard gift card for Christmas 2017, which had fallen out of the card and into the gift bag. I did not realise I had been given the gift card, but when going through my gift bags for Christmas 2018 I found it. I went to use it and found out it had expired. When...

Coles Supermarkets / pricing specials

David Forster on Jan 13, 2019

Ref: CS Fremantle 12/1/2019 'Elizabeth' and 'Tara' - products Beetroot slaw and Coleslaw 200gms advertised as any two for $3.50. Charged at the till as $2 each - total of $4 for two. Regular shopper. Firstly excellent young person on till - 'Elizabeth' tried to get some assistance by...

Coles Supermarkets / customer's service

PK13 on Jan 13, 2019

Saturday 12th, i was shopping and went through self serve checkout, I scan items then got issues about put item in bagging area, was unable to scan next item so i ask for help. Female staff who was there that afternoon come fix it and try to tell me, just press here and acted like I...

Coles Supermarkets / eye fillet steak

Bruce Gardner on Jan 12, 2019

On Tuesday Jan 8 l purchased a 4 pack of "Australian Beef Eye Fillet Steaks. Cost per kg was $44. My wife and l were having guests over tonight (Sat 12). Along with other special menu items we expected a "problem free dinner with good wine and much pleasantry". Sadly, this was not to be. The...

Coles Supermarkets / customer service

Jessnic on Jan 11, 2019

Today I visited Rutherford Coles with my dad and niece with the vouchers from the recycling bottles machine after waiting at the front desk for 5 minutes, the employee then asked who was next and the lady said these guys (being us) and my dad said I've just got these vouchers. Instead of...

Coles Supermarkets / worker at innisfail coles - julie

Lpric2017 on Jan 7, 2019

Hi I would like to put in a complaint about one of your employees, got her name after she was absolutely so rude to me after going through self-service, her name is JULIE from INNISFAIL COLES. Please do something about her customer service as she needs to be pulled up on it and I...

Coles Supermarkets / customer service

Carmel c on Jan 6, 2019

Yesterday my husband and I returned an unopened Mortein oudoor automatic spray to our local store as we realised we already had one . We politely asked for a refund and the girl refunded us $15 cash. Today when we popped in for a ew items we noticed that the item returned was actually $30...

Coles Supermarkets / first aid for customer who fell on wet area

Barb185 on Jan 4, 2019

At about 6pm this evening a customer (male) walking beside the fruit and veggie isle fell. He was vertical then in an instant he hit the floor. He had no opportunity to put a hand out to break his fall. I witnessed this. The floor was VERY wet. No signs. A staff member approached and stood...

Coles Supermarkets / coles trolleys littering the streets

Elaine Radford on Jan 3, 2019

I am constantly using the coles abandoned trolley app to report the numerous amount of abandoned trollies littering the surrounding streets of Wanneroo and they are still there weeks after reporting them, what is the point of having the app if you are not going to act and take them back to...

Coles Supermarkets / bad customer service

Cage fighter on Jan 3, 2019

After waiting for about 10mins or more to be served, behind one person mind you at the 12 items or less isle, watching numerous people go in front of me at the cigarette counter, I finally pay for my items, then go to the next register to buy my cigarettes, and a rude pompous employee who...

Coles Supermarkets / rotting produce on shelves every visit at new store

Chris-Abby on Jan 3, 2019

I have been a Coles customer for years and usually shop at Australia Fair, Southport. The store was completely renovated maybe 8 months ago and at first it was fantastic. Over the past 3 months things have changed with the Fresh Produce dept an absolute disgrace. I spend around $200 per week...

Coles Supermarkets / discrimination

To whom this may concern, my name is Ashleigh Taylor I am a frequent shopper at my local Coles located in Maddington central sopping center Perth. This evening I was doin my usual fortnight shop with my partner & 3 children, we are of Aboriginal descent. As we were doing our shopping I had...

Coles Supermarkets / goonellabah coles

MarkSW on Jan 1, 2019

Hello. I am never one to complain but this has upset my wife and ultimately me. My wife shopped at coles and after spending $170 she tapped her visa card. forgetting it doesnt tap for that amount the staff worker asked to see her licence as she believes the card could be stolen (based on...

Coles Supermarkets / gift cards

christopher felmingham on Dec 27, 2018

I attended Coles Wangaratta at 1 30 pm today 28th Dec 2018- I did my grocery shopping got to the counter to pay for those groceries using a gift card I got my items through and paid using gift card an error come up on the system saying phone confirmation required stood there for half an...

Coles Supermarkets / hot cross buns on sale on the 27th december, 2018

nonnatish on Dec 26, 2018

It was disgusting to go shopping at Coles on the 27th of December, and find Hot Cross Buns already on cross buns are an Easter tradition product, obviously you need someone to let you know cos you don't seem to have any idea. But if you did know, you should be more ashamed of...

Coles Supermarkets / overpaid for item via the self service machines

JBG9415 on Dec 26, 2018

On 15/11/2018 I paid $35 for product 'Vital Strength "1 720gm'. I recall seeing on the shelf for $20 on special, and that's why I chose it as do not pay over $20 for Protein Powder as I can get it for that at 'Chemist Warehouse'. Approximately 10days or so later I approached the Customer...

Coles Supermarkets / bakery

Dudley Hickey on Dec 26, 2018

Please tell me why I have to buy a pack of six rolls when I only need two. There was a trolley behind the counter with crusty tops and I asked for two and the assistant told me I had to buy six. I am retired and can't eat six rolls before they become stale. They could have broken some...