CB Retail Stores Coles Supermarkets Australia Repeated failures in your click and collect payment process

Coles Supermarkets Australia review: Repeated failures in your click and collect payment process

Bob Congdon of US

Jun 23, 2025 3:07 am EDT

Verified customer

Featured review

I use this service on a weekly basis.
FOR SOME MONTHS NOW I have found that the billing system attached to this service will not accept my visa credit card. I found that while this card was being declined by the your C& C system it was being accepted in Coles supermarkets and almost all other merchants where it is presented.
In the thirty plus years that I have held a vIsa (issued by ANZ) I have never had any difficulty meeting my credit commitments.
Coles advice to me was to check with my bank. Although ANZ were unable to identify a problem they agreed to issue a replacement card. This seemed to resolve the problem temporally before the problem returned.
Various solutions have been suggested including one that some merchants ( potentially including your C&C subcontractor) are no longer willing to accept VISA credit.
To date I have referred to your C&C staff , my local ANZ branch , VISA international support without finding a resolution.
Unless this complaint is taken seriously and resolved I have to advise you that I will transfer my weekly provisioning ($9,360 pa) to the obvious alternative supplier.
looking forward to a prompt resolution,
Yours faithfully , Robert Congdon
3 marker Avenue, Bellarine Lakes Country Club,
Moolap,Victoria 3224

Desired outcome: Prompt RESOLUTION of a LONG STANDING C&C PAYMENT SYSTEM PROBLEM!

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Coles Supermarkets Australia Contacts

Coles Supermarkets Australia phone numbers

1800 061 562
1800 061 562

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4%
Confidence score

Customer Care

1800 876 553
1800 876 553

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Abandoned Trolleys

131 116
131 116

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flybuys

1800 455 400
1800 455 400

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Online Shopping

+61 398 293 111
+61 398 293 111

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29%
Confidence score

Head Office

+61 130 030 6397
+61 130 030 6397

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Coles Credit Cards

+61 130 030 4990
+61 130 030 4990

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Coles Gift Cards

+61 130 072 5159
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Corporate Gift Cards

+61 130 026 5374
+61 130 026 5374

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Coles Insurance

+61 398 295 111
+61 398 295 111

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50%
Confidence score

National Switchboard

More phone numbers

Coles Supermarkets Australia emails

coles.customer.care@coles.com.au

100%
Confidence score: 100%

Support

Coles Supermarkets Australia address

800 Toorak Road, Hawthorn East, Victoria, 3123, Australia

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