Coles Supermarkets Australia

Order no. a101863506

I ordered 10 toilet rolls for myself and my friends family as we were very low with the stuff, when the order arrived we didn't get nothing and it says item out of sock.This is unbelievable because wen we were ordering it says item in stock on website and thats why we ordered, also because $150 is the minimum limit to order stuff with free shipping and hence we had to order stuff which we even didn't want just to get free delivery.Now we've got the rest of the stuff delivered which we didn't wanted no toilet rolls. We've got kids and we totally had nothing left and i have to go and waste my time to shop around like 5 places before we got our hands on toilet paper.This is unacceptable as in the first place the website should have said not available items which it didn't and i have to waste my time to go everywhere looking for rolls. and specially $50 i wasted on buying other items which i didn't require.and inconvenience me and my family had.
Resolution : Coles to provide me a $70 coles voucher

My Contact: rajat Sirohi
[protected]
Email:[protected]@yahoo.com
Address: 8 pitta close, werribee-vic 3030

I went to my local Coles store at Paralowie. I wanted to withdraw cash in small denominations as well as some coin. The customer service manager, Janelle, was so rude to me and said to me isn't the ATM working. I replied that I was unable to receive change through the ATM. Begrudgingly she gave me my money. I have never been treated so rudely in all the times that I have visited Coles which is quite often more than once every day.

Kristy Hudson

Hallo
What happened to the fresh fruit and veg that you advertise.
This isnt the first time this has happened with your pre packed potatoes
I managed to get about 3 that were ok the rest were rotten.
I bought these on Saturday just passed at Kurallta Park S.A.
I couldnt be bothered driving 20 mins to take them back but I think you should be made aware.
It is so frustrating when this happens.
My husband thinks they have been frozen?
Look forward to your reply.
Jenny Brown
[protected]@gmail.com
[protected]

-Ongoing since February 2020? What seems to be the extremely delayed hold up in the supplies? Is there an issue with your supplier?
-No more toilet paper in every Coles Supermarket in or within 5km of Richmond, Victoria, Australia
-Replenish stock urgently please

Thanks
Kind regards
Victoria Gardens Shopping Centre regular customer
+ Residents of Melbourne/entire country

Coles online ONLINE ORDER RECEIVED

Hi George

Thanks for shopping at Coles. We've received your order (#[protected]). For any questions, please contact our customer care team via text on [protected]. We are always happy to help.

Remember, you can modify this order until 1:00AM Saturday 7 March 2020.

Modify this order

COLLECTION DETAILS

Store: Coles Express St Kilda, 126-134 Barkly St & Blanche St ST KILDA
Time: 5:30PM - 7:30PM on Saturday 7 March 2020

It was my first order. I went to pick it up put there was nothing there. I use cashrewards which I received back $5.
I sms my complained and no response.
Can you please respond asap.

Thanks

I spend thousands of dollars a year at both
Coles Supermarkets and Coles Express outlets. I have collected both sets of little shops and trying for both sets of Stickees. I was in a Coles store Friday afternoon and heard over the PA system that double stickees were being given out on this current weekend. When I went to Coles Express Forrestfield this morning they insisted they knew "nothing"about giving out double stickees. For the two I did receive one was fully sealed or so it seemed but had nothing inside. disappointing ! the beginning of this week I also got short-changed when the Coles checkout lady put my stickees straight in with my shopping and when I got home she had not given me the two BONUS stickees. disappointing again ! although these are 1st world problems and seem petty to you, I spend a huge sum of dollars at Coles and expect to get what I am entitled to

Louise Ammendolea
10 Urch Road
Kalamunda WA 6076

Phone: [protected]

I purchased 2 packs of Old Elpasso tortilla wraps ( large size) and a Madeira cake this evening to find that the cake had been frozen and was wet and crumbled. The Tortilla wraps were all stick in the middle causing them to break and not peel apart . Such a disappointment when a filling was prepared and we were unable to complete the wraps as they all fell apart. I'm assuming they'd also been frozen and stacked tightly causing them to break in this way. This has made me consider swapping stores and shopping at ALDI or Woollies as I don't have funds to waste on food that isn't edible.
I tool photos of the wraps but got so angry when the cake fell apart that I jus5 threw it in the bin!

Date 22/02/2020 Time 17.05 Receipt 8890 Served by Nardeep Register 3 —
I rushed into this store to purchase a few items. As I approached the check-outs, there were many shoppers with very full trolleys. Nardeep announced he would open Register 8. Obviously because I was only carrying three items I rushed to Counter 8. I awaited Nardeep's arrival for a few minutes but he never arrived! I looked around and to my horror, he was serving a lady at Counter 3. I picked up my items and went to this counter and waited whilst he served the customer. It was obvious to me that he talking about me to the customer; I presume very amused that I was left waiting at counter 8. When it was my turn, I asked him "didn't you announce you would open counter 8?" He said he did but decided to serve people from counter 3 and anyway the lady was here before you. I was very shocked at his rudeness. Firstly I did not push in before any customer; there were just many last minute shoppers with full trolleys preparing to join one queue or another. The offer of going to counter 8 was for anyone who wanted to move there. I have never been treated like that in Coles and informed him I would lodge a complaint. I usually shop in the Scarborough Coles and the staff are great there. I hope you can investigate and decide on a favourable outcome for me in this case. I am a seventy year old woman who totally believes in good customer service. Sincerely, Elizabeth Spencer Marbeck.

I find the promotion of Coles Stikeez appauling. Coles have committed to taking single use plastics out of the shops and yet will happily flood the environment with tiny little ever-lasting pieces of plastic, that will no doubt end up in landfill and the oceans for thousands of years. It is completely wrong. Please see that this promotion never returns. Ban plastics.

My shopping was canceled 30 minutes before delivery as track had broke down .
I don't drive and my partner is sick with gastro.
I canceled my order as l couldn't get there to pick my order up .
I had to walk to local iga to get school lunches and toilet paper as we had nothing .
The operator told me l couldn't get my money back into my account for 5 to 7 days and lm left with no money to get these things l need!
She just keep say sorry nothing l can do.

How can you take my money out so quick but can't replace it for at least 5 days ?
lm so up set, mad and so annoyed and have no money as ld spent my last $200 on my Coles order .
I told the lady that l won't be shopping again with as now l have nothing so disappointed.