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Cold Stone Creamery / Kahala Franchising Logo

Cold Stone Creamery / Kahala Franchising Customer Care Service

Kahala Franchising, LLC

Kahala Corp, 9311 E. Via de Ventura
United States - 85258

Customer Support Phone Numbers

+1 866 452 4252(Business Inquiries​) 1 1
+1 480 362 4800(Business Inquiries​) 2 0
+1 480 362 4812(Business Inquiries​) 0 0

Cold Stone Creamery / Kahala Franchising Complaints & Reviews

Cold Stone Creamery / Kahala Franchising / cookie dough

Stephaniedutting on Aug 20, 2017
So me and my mothers favorite icecream place was always cold stone . Our favorite type of icecream is cookie dough and so even though cold stone doesn't actually carry that type of icecream, we would always get French vanilla with the big chunck of cookie dough .it was the best!! But now...

Cold Stone Creamery / Kahala Franchising / service and sanitation

Jacqui Shae Ridiner on May 18, 2017
I went into the cold stone on Carl t jones in Huntsville al. I asked for a cotton candy in like it for my son. I had to repeat myself 3 times and still didn't get served while they pried a container of ice cream out of the cold case because their ice cream was melting apparently. They used...

Cold Stone Creamery / Kahala Franchising / I wanted a mix In product

Jessicalm22 on Mar 20, 2017
I went to the cold stone location in Howard beach 157-14 crossbay blvd at about 10:45pm Saturday night 3.18.17 and they was closing the doors I asked the girl if she minded to take my order and told her I would give her a good tip. She said she didn't care about the tip and allowed me in...

Cold Stone Creamery / Lack of customer service

CCheek on Jan 4, 2017
I pre-ordered a birthday cake on 2 days prior to pickup, as I was told I needed to do by the employee on the phone. When I arrived not only was my cake not ready, there was nothing showing that my cake had ever been ordered. So next I had to take what was available and then have the girl...

Cold Stone Creamery / Old san juan (Puerto rico)

Benjamf on Dec 27, 2016
The store hours is advertised as if it closed at 10:00 pm. I arrived with my family (a total of three) exactly 9:37 in front of the store, where I found myself with a rude employee closing the door in front of me. I asked if there was something wrong with the store since there was 20 min...

Cold Stone Creamery / My "love it" sized sorbet

Melissa Ramnarine on Dec 7, 2016
Good day, Today I bought a "love it" sized sorbet at your movie towne trinidad and tobago branch. The ice cream sorbet barely occupied half the container it was in. I have been a loyal customer of the coldstone franchise both here in trinidad and tobago and when I travel abroad and this i...

Cold Stone Creamery / Rude and disrespectful

Luzi239 on Nov 13, 2016
I never was treated so disrespectful in my life. Came in the store to get an ice cream. The person behind the counter not even greeted us. When I was ready to place my order, she treated me like I had a bad sickness. I couldn't understand a word she said. Her english was very mumbling and...

Cold Stone Creamery / Gift cards

Robert A. Stroud II on Jun 27, 2016
Don't buy their gift cards as a gift for anyone!!! Date 6/276/2016 I have made at least 10 calls today to have my lost gift card replaced with a new one for which I have a receipt and the card number. I have been through several layers of customer no service and yet to get the issue...

Cold Stone Creamery / Service

Smiley3 on May 4, 2014
This is one of the worst stores I have been to, the owner needs not to own this store. I know she is the one who is supposed to order the supplies for the store, so why every time I go in there they never have anything that I need. There are always new employee's in the store so the line...

Cold Stone Creamery / Never honored coupon and being laughed at

MotherOf2C on Feb 25, 2012
I presented a $1 coupon that I received from the newspaper. The manager mentioned that I could pick from 2 sizes and anything from the board posted on the wall. When I tried to pay for my ice cream with the coupon the cashier brought the manager over to review the coupon again. The manager...

Cold Stone Creamery / Rude

baybal on Sep 2, 2011
It seems that ALL cold stone stores have terrible service. I went to the one in Salisbury, Maryland and I noticed the girl making waffle cones. She dropped one, and used it anyway. They also left my friend and I waiting for ten minutes. The service was slow and the whole experience wa...

Cold Stone Creamery / Worker not helping

wowen on Feb 26, 2011
I went to cold stone creamery last tuesday (2/22/2011) , when I walked in, there was a line of about 10 people. There was one young man working very hard to keep the line moving, but of course and unfortunately for him, everytime he would help one person and move on, two more people walked...

Cold Stone Creamery / Never again will they get a nickel of mine

I am an adult who ordered a 'kiddie size' and was charged 1.75 for a mini scoop of lousy lumpy ice and then another .75 for the cone!!! They insisted this is the company policy. I went to a different location to find out they do the same thing and I asked why and the nastiest of male...

Cold Stone Creamery / Worker was hangingover the counter talking to a group of her laud rude obnoxious friends

Two friends and i went to a cold stone this evening to enjoy some friend time and delicious ice cream. the closest cold stone to me is in Findlay, Ohio which is an hour away but to us it was worth the drive. when we arrived we found one of the workers hanging over the counter talking to a...

Cold Stone Creamery / Rip off

I bought two giftcards at coldstone creamery in klamath falls, oregon where I live for christmas gifts for my two daughters. This was in december.In january I took them to use the giftcards which had been locked in my lock box so they wouldn't get lost. The counter person said there wa...

Cold Stone Creamery / Went to help another customer without washing her hands

I wanted to get some ice cream, so I decided to go to my local cold stone creamery at woodfield mall in schaumburg, il. When I get there, there were 4 employees working there, and I was the only person in the store, and most of them were just sitting around. They acknowledge my presence...

Cold Stone Creamery / No phone call, no cake, nothing

I phoned my local cold stone creamery on power plant pkwy.In hampton va. To order a birthday cake for my grandson. They then informed me I needed to come in and pre-pay for the order 48 hrs before pickup date. I did, in fact I went into the store within 2 hrs of the phone order and paid...

Cold Stone Creamery / Horrendous experience

What a horrendous expirience that was. A teenage girl was serving two people when I got there. This is the Cold Stone Creamery in King's Plaza in Bedminster, N.J. I wanted to order an ice cream cake for two days forward. I waited until the girl finished with the customers before me...

Cold Stone Creamery / Upcharge

I ordered one of coldstone creamery's original creations called the founder's favorite. Instead of the regular sweet cream ice cream, I figured i'd get the sinless sweet cream ice cream since they recommended that on the web site as a healthy alternative. Apparently, they charge an extra...

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