Menu
CB Food and Beverages Cold Stone Creamery 4705 Clairemont Dr Ste B, San Diego, CA, 92117, US
Cold Stone Creamery company logo
Cold Stone Creamery
reviews & complaints
Cold Stone Creamery company logo

Cold Stone Creamery

4705 Clairemont Dr Ste B, San Diego, CA, 92117, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Phone number
Working hours
Mon
12:00 pm - 9:00 pm
Tue
12:00 pm - 9:00 pm
Wed
12:00 pm - 9:00 pm
Thu
12:00 pm - 9:00 pm
Fri
12:00 pm - 10:00 pm
Sat
11:00 am - 10:00 pm
Sun
11:00 am - 9:00 pm
ComplaintsBoard
M
8:22 pm EDT

Cold Stone Creamery - Ice Cream

Purchase medium sized french vanilla and chocolate ice cream in a cup today. Less than 3 minutes after eating it, I became sick and vomited 3 times.

I noticed that the ice cream was not cold. It was warm. I suspect that the freezer's temperature is turned down. I also noticed that the ice cream was melted, more than likely because it was not cold

Read full review of Cold Stone Creamery
Hide full review
ComplaintsBoard
P
7:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cold Stone Creamery - Bad customer service

On August 9th at the Clairemont location I took my son for Ice Cream. There were a group of ladies ahead of us and there were 2 people working. The lady was helping the 3 ladies and the other guy was doing something in the back. After for waiting our turn for 20 min or so another lady entered and got a cake. The guy came out and helped the lady who literally just got there. When I told him it was our turned he ignored me and continued helping her. Finally when he came to help us I told him again that we were waiting for a while and he was extremely rude and rolled his eyes. His name was David and he needs to learn customer service.

Desired outcome: He needs to help the next person in line

Read full review of Cold Stone Creamery
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.