Cogeco Cable — terrible customer service beware!
Cogeco...not sure how the following is possible..."won an award for customer satisfaction".
I am very dissapointed & shocked at the low level of customer service I have received. I currently have home phone with Bell and was wanting to bundle with Cogeco by adding my phone line to my current services. After reviewing & doing my research online, I had come to the conclusion, I would be saving money with Cogeco and decided to call them & add this feature.
If you go to their website & calculate the "bundle feature" you will very surprised at the difference from what you find out online to what they actually offer.
Under the "select" package, you are receiving 2 calling features of your choice. To find out which these are, you scroll down to the section which contains all the calling features. You will find a list of features. I came to realize I would like the second line & voicemail. I called in & was told I was not able to choose the second line as an option.
It is very deceiving as it is an option to choose. It does not state anywhere (not even in the fine print) that you are not able to pick this. The exact line the representative said..."well it's a good thing you called because it's wrong on the website, we won't switch that for one complaint"...
TERRIBLE customer service...spoke with a few people on the phone including the "supervisor" which was the worst help of all!
Beware of what you see on Cogeco's website! They make it seem like such a good deal, until you speak with someone!!!
Worth the time to check out Bell for their services