Coast Dental Services review: Administrative staff and customer care

Coast Dental office at Riverview Florida

I had the worst experience of my life with medical and administrative staff. Since my first appointment, the front desk staff were nasty and careless in addressing or answering my questions and doubts. They were focused on confusing the patients regarding payments, even asserting that any misunderstanding or doubts were the patient's fault or ignorance. Courtesy is completely absent, and the attitudes are clearly of abuse and arrogance. It is surprising the lack of interest and sensitivity on really helping and advising the client regarding the dental health issues he is facing. The multiple bad reviews are proof that something very wrong is going on with this facility. Some people in the waiting room were also upset.

Dr.Pratt looked inefficient and careless without any care in explaining the patient's dental health needs and difficulties. The atmosphere is clearly toxic and suggest something deeply wrong is going on.