Coast Dental Services review: Poor untrained staff

I came to Coast Dental because they accepted my insurance. The doctor was great the staff was poor. I had a bridge made. I asked how much. I asked how much 5 times, and the answer was always 100% covered with no money out of my pocket. So, Coast did the work. 3 weeks later I was billed. so I called the office for 5 straight days with NO call back. So went drove to the location. The girl behind the check in desk CLAIMED to be the office manager. She was SO rude and untrained. Over and over again she said you owed the money but with no explanation on why. I explained to her that I was told I was 100% covered She just didn't care. When I said can talk to someone else then again, she stated she was the office manager. She just didn't care. I paid the monies owed and then cancelled every appointment I had for future dental work. Good dentist but a poor noncaring staff. Too bad that I could not talk to the dentist. Too bad he has NO CLUE on how his staff made decisions that will cost him Thousands. Too bad such a person who works the front desk has no idea on how to treat a patient. Maybe someday someone will train workers that patients have choices, and I choose not to go to this office ever again. Staff members can make or break a business. This front desk person is destroying this dentist