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Cleveland Clinic reviews first appeared on Complaints Board on Jun 24, 2010. The latest review Discrimination against transplant donors/recipients was posted on Oct 12, 2021. The latest complaint services was resolved on Dec 27, 2018. Cleveland Clinic has an average consumer rating of 1 stars from 92 reviews. Cleveland Clinic has resolved 4 complaints.

Cleveland Clinic Customer Service Contacts

9500 Euclid Avenue
Cleveland, Ohio
United States - 44195
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Cleveland Clinic Complaints & Reviews, Page 5

Cleveland Clinic — doctors visit

Hi I'm Whitney Phillips and I been a long time patient at the Cleveland clinic, my mother has worked for thi...

Cleveland clinic florida — administration

Ccf is a hard place to work. The administration is very negative and accusatory. The turnover in the West...

Cleveland Clinic — making an appointment is extremely frustrating.

I have called to make an appointment numerous times. I was unable to make the appointment mostly because the...

Cleveland Clinic — dr. jihad kaouk - medical care/medical malpractice

I am one of many permanently harmed patients, many requiring corrective and emergency lifesaving surgery, who...

Cleveland Clinic — rheumatology

Terrible Rheumatology - staff and Doctors. Called for routine refill and claimed they just received the...

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Cleveland Clinic — unethical behavior/ refuse treatment

Hi, my name is Joaquim Vanderheof. For the past months I have experinecing so health issues, including joint...

Cleveland Clinic — dr. page morris md

I have been a patient of Cleveland Clinic since 2010 ... I had been lead to believe that this was a world...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Cleveland Clinicrudest cashier

This place is so mismanaged it shouldn't even be allowed in a medical setting like the Cleveland Clinic. I went in to purchase a bottle of water, it was late, I had just had a procedure done at the hospital. There was a line and when I got to the front, I was trying to pull my parking ticket out of my purse while I had my wallet out. I set my water and a $20 dollar bill on the counter as I zipped up my purse.
The clerk said, "Hand that to me" in an EXTREMELY RUDE, condescending and disrespectful tone. She proceeded to stare me down as I took a second to process what the heck she was talking about since I had placed my water and cash right next to her at the register while I continued to dig through my purse for my parking ticket and she continued to take her damn time checking people out slower than grass grows. I finally realized she was talking about the money.
So I picked up and handed her the $20 bill (we are talking the two inches between the counter and her hand, initially thinking perhaps there was a security reason.
It became clear that she just wanted to be a pain in the ### and/or racist which I was in no mood for having been fasting for my procedure and feeling like complete c*** after being at the hospital all day. (As in I'm leaning on the counter to keep myself from falling over).
I politely asked, "Was there a reason for that?"
She proceeded to lecture me that "she felt it was respectful."
I responded that I was simply trying to pay for my water and certainly intended no disrespect. I asked her name, which she paused, said "My name?" and then fake laughed at, finally answering "Jordan."
I said, "Well Jordan, I hope you have a fabulous evening."
I'd like to emphasize that this is a hospital location. People are going through all sorts of horrible, horrible very personal things themselves, or with loved ones.
I had gone through 10 hours of grueling doctor's appointments and procedures that day, in addition to several medical tests where everything from cancer to other chronic conditions were brought up as possibilities for what I was about to face (I've already survived that on three separate occasions). The day culminated with visiting a friend with a similar medical condition who had been in the hospital for 17 months straight. 17 months.
I don't need lectured by an Au Bon Pain employee on her entitlement for me to hand her money to pay for a bottle of water instead of placing it on the counter at any time but especially when I'm barely able to stand up, let alone in a location/time like that. I was completely appalled, as was my friend and the woman behind me in line.
In a time like this, she should be happy to have a job (and her health) and I hope someone will let her know it.
I contacted Au Bon Pain's customer service several times and never received a response. Obviously they don't give a crap about the people who keep them in business and they won't ever have mine again.

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    • Lo
      Logicisyourfriend Apr 23, 2014

      You were rude. The acceptable standard is to hand money to someone. How would you like it if they just threw your change on the counter?

      -1 Votes

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Cleveland Clinic — broken bones, fractured ribs & dismissive staff

    My father had an accident where his four-wheeler flipped over and he needed emergency care. He told me the...

    Cleveland Clinic — billing

    In 2011 my wife went to Cleveland clinic as recommended by her Hmo avmed. After a few months went by we...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Cleveland Clinic — laurent dreyfuss

    On May 17the 2012, my husband took me to Cleveland Clinic Emergency Room because I had a terrible back pain...

    Cleveland Clinic — Unorganized and all kinds of wrong stuff

    Very unorganized, I was revered here from a dr. At duke from my home state of north carolina. I am here now...

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